Senior QA Lead

Scope of work We are seeking a highly skilled Desktop Support engineer to support users in the Miami office. This role requires good background in IT systems, as well as hands-on experience with laptops, and user support. This role requires a proactive and professional individual with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services. Key Responsibilities / Accountabilities · 1st - 2nd line IT desktop and remote support to global office employees, primarily in the Miami location · VIP user support to senior management · Managing tickets via service management tool ServiceNow ITSM · Advanced troubleshooting and root cause analysis · Liaising with and delegating tasks to relevant teams for escalation · Mobile device support Apple & Android · Assisting the Desktop Team Lead with escalations · Active Directory Users and Computer administration · Responding to and resolving hardware-related warranty support tickets in accordance with vendor guidelines · MAC OS X support · Set-Up of new joiner equipment · Maintain accurate records of assets and deployment activities. · Assist with user training and documentation where necessary. · Collaborate with the EUC and Service Desk teams to ensure seamless user experience. · Provisioning and configuring laptops for end users using Microsoft AutoPilot, ensuring devices are built to company standards · Participate in ad-hoc support requests, Desk moves, Desk side support · Supporting the business core hours 8 am to 6 pm rota basis (Mon-Fri) - On-site Only (No Remote) Schedule · Monday, Oct 13, 2025 · Starting at 8:00 AM

Company Overview: At Essen Health Care, we care for that!    As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.   Essen House Calls provides in-home primary and specialty care in the New York Metro area. We are looking for the most talented and effective individuals to join our rapidly growing company. From medical providers to administration & operational staff, there is a career here for you. Join our team today!   Job Summary Position title: Head of Analytics  Location: Bronx, NY  Type: Full-Time | On-Site | Exempt     Job summary:  We are seeking a strategic and data-driven Head of Analytics to lead our analytics and business intelligence initiatives across our outpatient healthcare organization in the Bronx. This role will be responsible for building and overseeing a team that delivers actionable insights to support clinical outcomes, operational efficiency, patient access, and organizational growth. The ideal candidate has strong healthcare experience, a collaborative mindset, and the ability to turn complex data into practical strategies.    Responsibilities Develop and execute a comprehensive analytics strategy aligned with organizational goals.  Oversee data collection, reporting, and visualization across all outpatient service lines.  Partner with clinical, operational, and executive leadership to identify performance trends and key metrics.  Design dashboards and performance tracking tools to improve decision-making and accountability.  Analyze patient access, provider productivity, appointment utilization, and population health data.  Collaborate with IT and EHR teams to ensure data integrity and interoperability.  Lead data governance efforts and ensure compliance with HIPAA and data privacy regulations.  Mentor and manage a team of analysts and data scientists.  Present insights and recommendations to senior leadership in a clear and compelling manner.  Requirements Qualifications:  Bachelor’s degree in Data Science, Health Informatics, Public Health, Statistics, or a related field (Master’s preferred).  7–10+ years of experience in analytics, preferably in outpatient or healthcare settings.  Proven experience in leading data teams and cross-functional projects.  Strong knowledge of healthcare KPIs: patient volume, provider FTE, visit conversion, no-show rates, etc.  Proficiency in data visualization tools (e.g., Tableau, Power BI), SQL, Excel, and analytics platforms.  Familiarity with EHR systems   Excellent communication skills and ability to translate data into actionable strategies.    Preferred Qualifications:  Experience working with underserved or urban healthcare populations.  Knowledge of value-based care, quality measures (HEDIS, STAR, etc.), and risk adjustment.  Bilingual (Spanish) is a plus.  Benefits Why Join Us:  Make a measurable impact in a mission-driven organization serving the Bronx community.  Work alongside a passionate, diverse, and supportive team.  Competitive salary and benefits package, including healthcare, retirement, and professional development support.  Equal Opportunity Employer Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population

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