Program Manager (call center operations)

🌍 Redefining how people live. At Blueground, we believe that when your base is reliable, the world opens up. That’s why we’re building the world’s leading platform for living. Every year, 350 million people move between cities—yet today’s housing options haven’t caught up with the needs of this modern, mobile generation. Blueground was built to change that. With 40,000+ homes across the globe, available for stays from a few days to a year or more, we’re just getting started. We’re on an exponential growth path to redefine living and create an entirely new category. Our edge? Powerful proprietary tech, operational excellence, and a team that executes with speed and discipline.  Our culture is grounded in five principles: Guests First – Every decision starts with their experience. Move Fast – We value speed, momentum, and action. Dive In – The magic is always in the details, and we go deep. Embrace Change – Change isn’t a disruption; it’s how we grow. Keep It Honest – Transparency accelerates progress—and strengthens relationships. If you’re ready to do the best work of your life and help reshape how the world lives, we’d love to meet you. The Role We are seeking a results-driven Vendor & Sub-Contractor Operations Manager to join our US Operations team out of either Chicago or New York City. This critical role will oversee the sourcing, onboarding, and management of third-party vendors and service providers that support our nationwide portfolio. From optimizing service quality and cost structures to ensuring seamless guest experiences, you’ll play a strategic role in scaling our operations across multiple U.S. markets. This is a unique opportunity to sit at the intersection of hospitality, operations, and strategic partnerships—helping build the backbone of a world-class concierge and vendor ecosystem. This role is US based and must be located in either Chicago or New York City. What You Will Focus On Outsourced Vendor Services: Coordinate and manage US third party service partners Vendor Sourcing & Onboarding: Identify, assess, and onboard reliable, cost-effective third-party service providers across multiple US cities Contract & Negotiations: Lead negotiations, define contractual terms, and establish Service Level Agreements (SLAs) that ensure both quality and accountability. Performance Management: Monitor vendor performance to ensure service excellence, cost efficiency, and timeliness; conduct reviews, provide feedback, and drive continuous improvement. Compliance & Auditing: Oversee compliance with company standards, verify pricing accuracy, and validate invoices through structured audits. Cross-Functional Collaboration: Work closely with Operations, Customer Support, and Quality Assurance to align vendor and concierge services with business objectives. Data & Reporting: Maintain vendor dashboards, performance trackers, and documentation to support transparency and informed decision-making. Vendor Categories May Include Local and national concierge/third party service providers Maintenance and repair contractors Field-based third party services (e.g. inspectional, specialized delivery, key delivery placement, etc.) Requirements 3+ years of experience in vendor management, sub-contractor services, or operations, ideally in a multi-city or hospitality setting Proven track record in managing service-based vendors and negotiating contracts in the U.S. market Strong understanding of service operations, hospitality standards, and guest experience management Advanced Excel/data analysis skills; familiarity with procurement or vendor management systems a plus Proven experience in developing and managing KPIs to track vendor and service performance, with a strong background in remote service oversight or centralized vendor management to ensure consistency, efficiency, and accountability across multiple locations. Excellent communication, organizational, and stakeholder management skills High attention to detail with a proactive, solution-oriented mindset Comfortable working in a fast-paced, multi-market environment and occasionally traveling to oversee key vendors and partnerships Chicago or New York City based (required) Benefits Competitive salary and annual performance bonus ($75,000 - $100,000 w/up to 15% Annual Bonus) Laptop stipend Flexible PTO Cigna Healthcare (Medical, Dental, Vision)  401k retirement plan Paid maternity/parental leave benefits for new parents Compensation Disclaimer The posted salary range reflects the potential compensation for this role across multiple locations. The final offer will be determined based on a variety of factors, including the candidate’s experience, skills, and location. Differences in cost of living between cities may also be considered when determining the offer within the salary band. Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!At Blueground we are proud to have Diversity and Inclusion at the center of everything we do. We are committed to Equal Employment Opportunity regardless of race, color, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion. For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok! Benefits

Job Title: Smart Home Technician/Programmer Company: BCG Concepts Location: Los Angeles, CA About Us: BCG Concepts specializes in high-end audio/video installations and smart home automation for residential and commercial clients throughout Los Angeles. We are dedicated to delivering customized, state-of-the-art solutions that enhance our clients' environments. Position Overview: We are seeking a skilled Smart Home Technician to join our team. In this role, you will be responsible for the installation, programming, and maintenance of integrated smart home systems, ensuring seamless operation tailored to client specifications. You will serve as the primary point of contact for clients during the final stages of installation, providing exceptional customer service and support. Skills in Lutron, Savant, Crestron Home, Unifi Systems, Access Control, Control4 required. Key Responsibilities: System Installation and Programming: Install, program, and customize Control4 home automation systems, universal remote controls, and Lutron lighting systems to meet client requirements. Quality Assurance: Conduct thorough inspections of installed systems, verifying proper installation of components such as speaker wiring and network cables. System Configuration: Set up and configure all system components, ensuring optimal performance and integration. Client Interaction: Act as the final interface with clients, providing comprehensive demonstrations and explanations of their new systems to ensure satisfaction and ease of use. Troubleshooting: Serve as the first and last line of defense for system issues, promptly addressing and resolving any technical challenges that arise. Qualifications: Experience: Minimum of 3 years of experience in smart home system installation and programming, particularly with Control4 and Lutron systems. Technical Skills: Proficiency in programming home automation systems; strong understanding of audio/video signal flow and networking. Customer Service: Demonstrated ability to interact professionally with clients in their homes or businesses, with a focus on delivering exceptional service. Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently. Attention to Detail: Meticulous approach to system setup and quality assurance, ensuring all components function seamlessly. Communication: Excellent verbal and written communication skills, capable of conveying technical information to non-technical clients. Physical Requirements: Ability to work in various environments, including attics and crawl spaces; must be able to lift up to 50 pounds and stand for extended periods. Licenses: Valid driver's license with a clean driving record. Benefits: Competitive salary commensurate with experience. Health, dental, and vision insurance. Paid time off and holidays. Opportunities for professional development and training. Collaborative and supportive work environment. Company-provided F-150 trucks for work-related travel. Work Environment: This is a full-time, on-site position requiring travel to client locations throughout Los Angeles.

F.H. Paschen has over 115 years of experience in the construction industry. You’ve driven on highways we paved, you’ve travelled through airports we modernized, you’ve commuted through rail stations we constructed, and your children learn in schools we built. But we are MORE than that. We offer MORE Versatility—as we work in any industry, offering any delivery method and service. We operate with MORE Tenacity—as we maneuver through tight schedules, spaces, and budgets. We provide MORE Ingenuity—by creating solutions to solve your greatest challenges. And we perform with MORE Pride—in focusing on safety and quality, and in offering more opportunities for our communities and diverse populations to build with us. We deliver far more than just on time and on budget—we deliver with MORE Paschen. Position Overview: The Project Manager for our South Bend, Indiana Building Group will manage the project team.  Projects may vary between private and public owners, as well as a variety of delivery methods such as lump sum, negotiated and design build work. This position is a managerial position responsible for managing projects and leading a team. Assigned Responsibilities: Responsible for the management of the construction contract(s) and/or work orders Supervisory responsibility for project team assigned to contract(s) and/or work orders. Collaborate with other Project Manager(s) in the office, as necessary. Collaborate and monitor Superintendent(s) performance on contracts and/or work orders. Create and collaborate on work proposals. Negotiate financial disputes and change orders with owners. Administrative point of contact for the owner Understand details of project scope of work Create and maintain project cost reports. Document and negotiate changes that may affect project completion or contract costs with subcontractors and owners. Develop field quality assurance and quality control plan with Superintendent. Collaboration of project safety plan with Superintendent(s) Responsible for managing MBE/WBE subcontracting requirements. Responsible for EEO/Affirmative action contract requirements Must report to various work locations as assigned. Requirements B.S. in Construction Management or Engineering and / or 5-10 years of construction experience.  Minimum of 5 years managing construction projects Experience managing Job Order Contract projects preferred. Ability to manage multiple projects and personnel simultaneously. Knowledge of construction, design, cost reporting and cash flow management Proficiency in Project Management and Scheduling Software Great communication and organizational skills F.H. Paschen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you require an accommodation in order to complete this application, please contact Tracy Tesnow at 773-444-3474. Note to Search Firm Agencies, Recruitment Agencies, and Similar Organizations and Firms: F.H. Paschen does not accept unsolicited resumes from recruiters or employment agencies. Please do not forward unsolicited resumes or candidate information to any F.H. Paschen employee. F.H Paschen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees and referral compensation associated with unsolicited resumes. Unsolicited resumes received will be considered property of F.H. Paschen and will be processed accordingly. Benefits Health insurance Dental insurance Vision insurance Paid time off 401K matching Flexible spending account Life insurance Referral program Professional development assistance

F.H. Paschen has over 115 years of experience in the construction industry. You’ve driven on highways we paved, you’ve travelled through airports we modernized, you’ve commuted through rail stations we constructed, and your children learn in schools we built. But we are MORE than that. We offer MORE Versatility—as we work in any industry, offering any delivery method and service. We operate with MORE Tenacity—as we maneuver through tight schedules, spaces, and budgets. We provide MORE Ingenuity—by creating solutions to solve your greatest challenges. And we perform with MORE Pride—in focusing on safety and quality, and in offering more opportunities for our communities and diverse populations to build with us. We deliver far more than just on time and on budget—we deliver with MORE Paschen. Come build with us – at F.H. Paschen we foster a collaborative environment in the office and in the field. We provide our employees with the tools, mentoring, and projects needed to make sure they are developing their own unique set of skills and abilities. Working at F.H. Paschen means you will be able to grow professionally, transform communities with our work, and enjoy rewarding challenges. Position Overview: This position is a managerial position responsible for contracts and/or work orders that reports to the Sr. Project Manager or Vice President for the Division. Supervisory responsibility for Project Engineers, Superintendents, Administrative Assistant and field personnel Negotiate financial disputes and change orders with owners Produce project schedules Coordinate subcontractors and field labor Coordinate material procurement and delivery Administrative point of contact for the owner Understand details of project scope of work Create and maintain project cost reports Document and negotiate changes that may affect project completion or contract costs with subcontractors and owners Develop field quality assurance and quality control plan with Superintendent Collaboration of project safety plan with Superintendent(s) Responsible for managing MBE/WBE subcontracting requirements Responsible for EEO/Affirmative action contract requirements Other duties as assigned Work Hour Options: General work hours are 7:30am - 5pm and 5-day work weeks are standard. Note that work hours and workdays may vary (changes, additions, etc.) based on critical work activities and/or required safety supervision. Requirements B.S in Construction Management or Engineering and 5 years of construction experience.  Ability to manage one large project (over $20 million) or multiple smaller projects and personnel simultaneously.  Knowledge of construction, design, cost reporting and cash flow management. Computer skills, knowledge of Project Management, Scheduling, good communication and organizational skills are necessary. F.H. Paschen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you require an accommodation in order to complete this application, please contact Tracy Tesnow at 773-444-3474. Note to Search Firm Agencies, Recruitment Agencies, and Similar Organizations and Firms: F.H. Paschen does not accept unsolicited resumes from recruiters or employment agencies. Please do not forward unsolicited resumes or candidate information to any F.H. Paschen employee. F.H Paschen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees and referral compensation associated with unsolicited resumes. Unsolicited resumes received will be considered property of F.H. Paschen and will be processed accordingly. Benefits Health insurance Dental insurance Vision insurance Paid time off 401K matching Flexible spending account Life insurance Referral program Professional development assistance

About Us: With headquarters in Irvine, California, TP-Link Systems Inc. is a global provider of innovative networking and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering amazing products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology. Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle. Overview: In this position you will report directly to our Senior Program Manager. You will play a pivotal role in the development of innovative consumer networking and smart home products. You will initiate, manage, monitor, and report on new hardware + software product development activities by collaborating closely with peer project managers, mobile app & cloud software leaders, and talented cross-functional team members. Your goal is to plan, build, and launch new consumer-level networking and smart home (IoT) products. The Engineering Project Manager we are seeking is initiative-taking who can lead cross-functional project activities by collaborating with product managers, other project managers, engineering technical leaders, and GTM & Launch team leaders in the U.S. and China. The successful candidate is a capable project manager who is a good communicator with a blend of technical knowledge and the ability to collaborate with others to deliver on project milestones from concept to successful customer delivery. You will also help increase product teams’ productivity and efficiency by introducing new processes using modern applications and tools. Responsibilities: Manage existing and new hardware product development project activities by interacting with other program managers in the U.S. and China. Track hardware engineering development activities and mobile application & cloud services software development milestones in each phase of the product development lifecycle. Identify project risks & dependences that could affect delivery commitments and resolve them by collaborating with other functional leaders. Track, measure, and communicate project status to various stakeholders and create a KPI dashboard to reflect projects health. Foster and maintain effective communication between HQ (Irvine) and subsidiary organization’s R&D and program management teams. Requirements Mandarin-English speaking and writing bilingual is necessary. 5+ years of direct experience in hardware + software project management working closely with cross-functional leaders. Prior project management experience leading project teams with a demonstrated ability to plan, execute, and deliver projects successfully. Written and verbal communication skills to engage with English and Mandarin speaking stakeholders and report product development status for each phase. Experience with project scheduling, management, and collaboration tools such as Jira, Smartsheet, MS Project, SharePoint and Confluence. Preferred Skills: Bachelor’s degree in engineering or relevant field, required. Project Management Professional (PMP) certification is highly valued; ScrumMaster is beneficial. Quality awareness to ensure project quality meets required quality standards. Strong analytical and problem-solving skills. Benefits Salary range: $130,000 - $150,000 per year Free snacks and drinks, and provided lunch on Fridays Fully paid medical, dental, and vision insurance (partial coverage for dependents) Contributions to 401k funds Bi-annual reviews, and annual pay increases Health and wellness benefits, including free gym membership Quarterly team-building events *Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time. At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.

Join Team Royal! Why Royal? At Royal Electric Company we provide expert electrical design, construction, and service with builders, contractors and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results. We believe in transforming the culture of construction, creating a space where everyone feels they belong. We are proud to support initiatives like "Breaking Barriers," showcasing the incredible contributions of women in our industry. Breaking Barriers: Women At Work Episode 1 We are able to sustain this through our linking values of expertise, collaboration, integrity, passion, and loyalty. These values support our core purpose; to build great relationships, one project at a time!  We believe in taking care of our team. From comprehensive wellness programs to continuous learning opportunities, we invest in your growth and well-being. One Royal Culture Short Story We have a current opening for a Project Manager to support our Infrastructure projects. This position can sit out of either office locations: Sacramento, CA Pleasanton, CA Success in the position is achieved through the following duties & responsibilities: Build and maintain relationship with General Contractors and/or Project Owners, Subcontractors and vendors that promote project success. Be the point person from the preconstruction phase to the project closeout phase. Properly delegate tasks and responsibilities to appropriate team members and ensure entire project team thoroughly understands project. Facilitate coordination between Field Operations and Preconstruction (preplanning, prefabrication) and actively engage in implementation of project plan. Review construction documents for inconsistencies and develop RFIs. Perform detailed estimates of revised construction documents and provide clarifications with clear and concise inclusions/exclusions. Review and interpret specifications to understand project requirements, coordinate discrepancies with contract documents, redline and/or provide cost for items outside of basis of design-on-design build/design assist projects. Create subcontracts while working towards buyout from estimate; include subcontract terms and conditions that limit company risk and clearly identify project scope inclusions and exclusions to set project expectations. Partner with Contracts to review and interpret contract language, confirm contract scope inclusions and exclusions are conducive to proposal letter, determine timelines for required notices/rights/remedies, and ensure milestones in base bid schedule are achievable as depicted. Early identification of long lead items; ensure all project procurement is properly tracked and released conducive to schedule milestones. Setup project budget with assistance from Estimating to work towards buyouts and early recognition of actual realized costs in labor, material, subcontractor, equipment, and overhead cost. Understand the difference between lump sum contracts and unit price contracts. Verify budget after upload confirming contract, budget, and billing are accurate in Spectrum. Determine project labor tracking strategy and setup labor codes congruent with required labor tracking. Gather hours from Superintendent and Foreman and verify with project team. Monitor and own the overall procurement and construction schedule and escalate any possible impacts by coordinating with the customer, giving notice as required and maintain documentation for such impacts. Collect feedback from field team to present accurate information for CTCs. Create projection for CTCs and provide to Project Executive for review. Prepare accurate cost projections for each project monthly. Stay actively engaged with labor tracking and weekly look ahead schedules to mitigate any potential impacts to the project schedule or financial status. Oversee timely project requirements and documentation including but not limited to submittals, RFI’s, delay notices, potential claims, and extended overheads. Maximize cash flow by balancing project cost with timing of project income, facilitating buy outs according to the schedule and project plan with estimating and project teams, understanding labor and material trends, creating balanced and accurate budget and Schedule of Values, submitting billings, and negotiating change orders. Proactively assist subcontractors with billings, change orders and negotiations Coach Project Engineers and Sr Project Engineers for successful accomplishment of their own key results Who you are: Strive to be great - You're eager to build and master your skills by seeking out - applying - training and new experiences. You're willing to work smart, take initiative, and take on challenges with a tenacious and resourceful attitude. Fun & Friendly - You like people, have a sense of humor, and enjoy what you do. Analytical and Solutions-oriented - You're skilled at identifying challenges and opportunities, developing practical solutions, and ensuring projects stay on track to meet their goals. Critical Thinker - You're willing to be innovative, challenge yourself, and try new things. Relationship Builder - You work to build trust and relationships at all levels, cultivating collaboration, shared success, and mutual respect. Influencer - You're an inspiration to others, capable of guiding actions, decisions, and strategies. You recognize other people's underlying needs and motivations and can navigate individual and group perspectives. Requirements EDUCATION & EXPERIENCE: Bachelor’s degree in a relevant field with at least 5 years of related experience, or equivalent combination of technical training and related experience. REQUIRED SKILLS & ABILITIES: Must understand the entire construction process from design to project close-out; including bid analysis, budgeting, writing scopes of work, document interpretation, design-build and negotiated projects. Ability to read and understand plans and specifications. Excellent leadership, communication, and organizational skills Ability to prioritize, complete tasks, and address issues in a timely manner. Ability to effectively delegate tasks to project team.  Proficient computer skills including Microsoft Office Suite, Bluebeam, Accubid, PlanGrid , ProCore Demonstrates strong written and verbal communication skills. Ability to build and maintain relations with customers, vendors and subcontractors. Ability to work with a team and independently. Ability to maneuver between office and jobsites. Ability and willingness to travel out of state to support Infrastructure projects. Must be eligible to pass airport badging process. Valid Driver’s license. SPECIAL CONSIDERATION: Experience managing airfield lighting or other infrastructure projects. SALARY RANGE: $100,000/year - $150,000/year This is an exempt level position We offer competitive wages plus benefits and 401(k). Royal is proud to be an equal opportunity workplace. Individuals seeking employment at Royal are considered without regards to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws. We utilize E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. E-Verify Link: http://www.uscis.gov/e-verify/employees Applicants must be authorized to work in the United States. Royal Electric is unable to sponsor or take over sponsorship of employment Visa at this time. We promote a drug free workplace. Benefits Health Care Plan (3 types of Medical plans, Discounted Dental & Orthodontist services for adults & children, Premium Vision Plan)  Retirement Plan (Traditional 401k, Roth 401k).   $50k Life Insurance (Basic, Voluntary, & AD&D)  Paid Time Off (Vacation, Sick Leave, and 8 Paid Holidays)   Family Leave FMLA (Maternity & Paternity)   Short Term & Long-Term Disability  Pet Insurance  Flex Spending Accounts: Healthcare, Dependent care (Daycare children & elderly – work related), & Transit   Pharmacy discounts  Kisx Card (Surgery & Imaging Program)   Opportunity for tuition reimbursement  Wellness Resources  Free telehealth   Health Joy App   Free peer coach support - (mental health, stress management, substance use, and suicidal ideation)  CancerCARE 1:1 Consulting and support with expert medical team   Employee Assistance Support   Hearing Aid discount plan  Laser VisionCare discount plan  Learning & Development  Safety training: Getting Everyone Home Safely Professional & Leadership Development Training  Skill Development Training Mentorship Program On-The-Job & Classroom Training Employee Referral Program: We value referrals from our employees! If you know someone who would be a great fit for this role, please refer them through our company’s referral program. Successful referrals can earn you an incentive! Join our Talent Community: Stay updated on job openings, career tips, and exclusive hiring events. You’ll also receive resources to help you grow professionally. Sign up now to stay connected with Royal and be the first to know about new opportunities!