Tech Support Representative (Andersonville, Chicago)

About the Position We are seeking a motivated IT Support Specialist to join our technology team. This role will provide technical support and system administration in an environment of over 150 users, with a focus on Microsoft 365, Azure AD, Intune MDM, Apple Business Manager, and general IT operations. The ideal candidate will be bilingual (Spanish/English), customer-oriented, and capable of handling daily IT support, cloud administration, security tasks, occasional on-call responsibilities, and occasional travel between Tijuana–San Diego sites. ________________________________________ Responsibilities • Provide technical support to ~150 end users (Windows, macOS, and mobile devices). • Manage user/group accounts, licensing, and access in Azure Active Directory and Office 365. • Administer Exchange Online, SharePoint Online, OneDrive, and Teams environments. • Configure and maintain Intune MDM policies and mobile/desktop device enrollments. • Manage Apple Business Manager for the iOS/macOS fleet. • Perform user onboarding and offboarding processes, ensuring compliance with security best practices. • Support and maintain the Barracuda Email Gateway to reduce phishing/spam incidents. • Provide support for Hikvision CCTV cameras and NVR infrastructure. • Apply networking fundamentals to troubleshoot connectivity issues (LAN/WAN, VPN, firewalls). • Maintain IT asset inventory and equipment labeling management. • Develop and maintain automation scripts in PowerShell and Bash. • Participate in on-call rotations and respond to critical IT incidents. • Collaborate with the IT team to continuously improve processes, security, and reliability. ________________________________________ Qualifications Required Skills and Experience • 2+ years of experience in IT support or system administration. • Bachelor’s degree in Computer Engineering or related field (required). • Solid knowledge of Azure AD, O365, Exchange Online, SharePoint, OneDrive. • Hands-on experience with Intune MDM and Apple Business Manager. • Familiarity with Barracuda Email Security Gateway. • General networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). • Knowledge of IT security best practices. • Experience with Hikvision CCTV systems (desirable). • Proficiency in PowerShell and Bash scripting. • Excellent problem-solving and communication skills. • Bilingual (Spanish/English) – required. • Availability for occasional site travel (Tijuana, San Diego). Certifications (desirable, not mandatory): • CompTIA A+ • CompTIA Network+ • CompTIA Security+ (preferred) • CCNA (preferred) • Microsoft Certified: Azure Administrator Associate (preferred) • Microsoft Certified: Azure Fundamentals ________________________________________ What We Offer • Competitive salary and benefits package. • Professional development opportunities and certification reimbursement. • A collaborative IT team supporting a growing organization. • Exposure to cloud systems, security, and enterprise-level IT.

F.H. Paschen has over 115 years of experience in the construction industry. You’ve driven on highways we paved, you’ve travelled through airports we modernized, you’ve commuted through rail stations we constructed, and your children learn in schools we built. But we are MORE than that. We offer MORE Versatility—as we work in any industry, offering any delivery method and service. We operate with MORE Tenacity—as we maneuver through tight schedules, spaces, and budgets. We provide MORE Ingenuity—by creating solutions to solve your greatest challenges. And we perform with MORE Pride—in focusing on safety and quality, and in offering more opportunities for our communities and diverse populations to build with us. We deliver far more than just on time and on budget—we deliver with MORE Paschen. Position Overview: Collaborate with the project management team to plan, organize, and oversee construction projects from initiation to completion. Assigned Responsibilities: Adhere to safety protocols and regulations, promoting a safe working environment on the construction site. Conduct site visits and inspections to monitor construction progress, ensuring adherence to project specifications and quality standards and assist with field supervision. Assist in developing comprehensive project plans, including schedules, budgets, and resource allocation. Manage all project documentation, including submittals, requests for information, contracts, change orders, and progress reports. Manage the procurement process, including obtaining quotes, negotiating contracts, tracking long lead deliverables, and building relationships with suppliers and subcontractors. Utilize project management software to track project metrics, update project status, and facilitate communication within the project team. Monitor project progress, identifying and addressing issues in a timely manner to ensure project timelines and budgets are met. Coordinate with project stakeholders, including architects, engineers, subcontractors, and clients, to ensure clear communication and alignment on project goals. Support the resolution of construction-related issues, conflicts, and changes in scope, including the submittal and negotiation of contract changes/proposals with subcontractors and/or the owner. Provide support to the project manager in coordinating and leading project meetings. Additional duties as assigned.  Requirements B.S Construction Management / Engineering and / or 3-5 years general construction experience required.  Proven understanding of construction processes, project management principles, and building codes. Strong organizational and multitasking abilities, with a keen attention to detail. Excellent communication skills, both written and verbal, with the ability to work effectively in a team environment. Proficiency in project management software and Microsoft Office Suite. Ability to work independently, take initiative, solve problems, and make decisions in a dynamic construction environment. Demonstrated leadership skills and the ability to motivate and collaborate with team members. Travel to project sites may be required. A valid driver's license and reliable transportation may be necessary. F.H. Paschen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you require an accommodation in order to complete this application, please contact Tracy Tesnow at 773-444-3474. Note to Search Firm Agencies, Recruitment Agencies, and Similar Organizations and Firms: F.H. Paschen does not accept unsolicited resumes from recruiters or employment agencies. Please do not forward unsolicited resumes or candidate information to any F.H. Paschen employee. F.H Paschen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees and referral compensation associated with unsolicited resumes. Unsolicited resumes received will be considered property of F.H. Paschen and will be processed accordingly. Benefits Health insurance Dental insurance Vision insurance Paid time off 401K matching Flexible spending account Life insurance Referral program Professional development assistance Eligibility for Year End Bonus LifeLock Subscription Pay Range $85,000-$105,000 F.H. Paschen reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by the employer that is commensurate with the applicant's qualifications, experience, education, skill training, certifications, or seniority.

• Collaborates with the development team and stakeholders to understand project requirements and specifications. Develop test plans, test strategies, and test cases to ensure comprehensive test coverage. • Execute manual and automated tests to verify software functionality, identify defects, and ensure adherence to quality standards. Perform functional, integration, regression, performance, and usability testing as necessary. • Document and track defects found during testing, and work closely with the development team to ensure timely resolution. Conduct root cause analysis and help identify corrective actions to prevent similar issues in the future • Develop and maintain automated test scripts using testing frameworks, tools, and programming languages • Set up and configure test environments, including hardware, software, and network configurations • Create and manage test data to ensure proper coverage and accuracy during testing. Identify and secure sensitive or confidential test data as required • Prepare and maintain test documentation, including test plans, test cases, test scripts, and test reports. Provide accurate and detailed reports on test results, metrics, and overall quality status to stakeholders. • Collaborate with cross-functional teams, including developers, business stakeholders, and business analysts, to ensure a shared understanding of requirements and quality expectations. Communicate effectively to provide feedback, raise concerns, and drive quality improvements. • Continuously evaluate and improve testing processes, methodologies, and tools to enhance efficiency, effectiveness, and overall quality. Stay updated with industry best practices, emerging technologies, and advancements in QA methodologies. • Promote a culture of quality within the organization by advocating for QA best practices, quality standards, and processes. Participate in code reviews, design discussions, and quality-related initiatives to ensure quality Master's Degree in CS of Information Technology required, plus minimum 24 months of relevant experience

F.H. Paschen has over 115 years of experience in the construction industry. You’ve driven on highways we paved, you’ve travelled through airports we modernized, you’ve commuted through rail stations we constructed, and your children learn in schools we built. But we are MORE than that. We offer MORE Versatility—as we work in any industry, offering any delivery method and service. We operate with MORE Tenacity—as we maneuver through tight schedules, spaces, and budgets. We provide MORE Ingenuity—by creating solutions to solve your greatest challenges. And we perform with MORE Pride—in focusing on safety and quality, and in offering more opportunities for our communities and diverse populations to build with us. We deliver far more than just on time and on budget—we deliver with MORE Paschen. Position Overview: F.H. Paschen is looking for new valued team members with strong leadership and communication skills. We are a group that fosters an atmosphere of collaboration and teamwork.   The Project Manager will manage a variety of projects and manage the project team.  Projects may vary between private and public owners, as well as a variety of delivery methods such as lump sum, negotiated and design build work.  Assigned Responsibilities: Represent and demonstrate the values of F.H. Paschen: tenacity, versatility, ingenuity and pride. Responsible for the management of the entire project, including scheduling, purchasing, quality and safety. Ability to participate in preconstruction services, including estimating and value engineering Supervisory responsibility for Project Engineer(s), Assistant Project Manager(s), and Construction Intern assigned to contract(s) and/or work orders Collaborate with other Project Manager(s) to find alternative solutions Collaborate and monitor Superintendent(s) performance on contracts and/or work orders Review and approve Assistant Project Manager proposals Negotiate financial disputes and change orders with owners Point of contact for project management staff, architects, subcontractors, owners, engineers and more Understand details of project scope of work Create and maintain project cost reports Document and negotiate changes that may affect project completion or contract costs with subcontractors and owners Develop field quality assurance and quality control plan with Superintendent Collaboration of project safety plan with Superintendent(s) Responsible for managing MBE/WBE subcontracting requirements Responsible for EEO/Affirmative action contract requirements Other duties as assigned Requirements BS in Construction Management or Engineering and / or 6-10 years of construction experience. Ability to manage multiple projects and personnel simultaneously. Knowledge of construction, design, cost reporting and cash flow management. Computer skills, knowledge of Project Management, Scheduling, good communication and organizational skills are necessary. Experience with a general contractor is required  F.H. Paschen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you require an accommodation in order to complete this application, please contact Tracy Tesnow at 773-444-3474.   Note to Search Firm Agencies, Recruitment Agencies, and Similar Organizations and Firms: F.H. Paschen does not accept unsolicited resumes from recruiters or employment agencies. Please do not forward unsolicited resumes or candidate information to any F.H. Paschen employee. F.H Paschen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees and referral compensation associated with unsolicited resumes. Unsolicited resumes received will be considered property of F.H. Paschen and will be processed accordingly. Benefits Health insurance Dental insurance Vision insurance Paid time off 401K matching Flexible spending account Life insurance Referral program Professional development assistance Eligibility for Year End Bonus LifeLock Subscription Pay Range $90,000-$135,000 F.H. Paschen reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by the employer that is commensurate with the applicant's qualifications, experience, education, skill training, certifications, or seniority.

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F.H. Paschen has over 115 years of experience in the construction industry. You’ve driven on highways we paved, you’ve travelled through airports we modernized, you’ve commuted through rail stations we constructed, and your children learn in schools we built. But we are MORE than that. We offer MORE Versatility—as we work in any industry, offering any delivery method and service. We operate with MORE Tenacity—as we maneuver through tight schedules, spaces, and budgets. We provide MORE Ingenuity—by creating solutions to solve your greatest challenges. And we perform with MORE Pride—in focusing on safety and quality, and in offering more opportunities for our communities and diverse populations to build with us. We deliver far more than just on time and on budget—we deliver with MORE Paschen. The Project Manager is responsible for Job Order Contracts and/or work orders in the Chicago region.  The Manager reports directly to the Regional Operations Manager or Vice President for the Group. Responsibilities: Responsible for the management of the construction contract(s) and/or work orders Supervisory responsibility for project team assigned to contract(s) and/or work orders Collaborate with other Project Manager(s) in the office, as necessary. Collaborate and monitor Superintendent(s) performance on contracts and/or work orders Create and collaborate on work proposals Negotiate financial disputes and change orders with owners Administrative point of contact for the owner Understand details of project scope of work Create and maintain project cost reports Document and negotiate changes that may affect project completion or contract costs with subcontractors and owners Develop field quality assurance and quality control plan with Superintendent Collaboration of project safety plan with Superintendent(s) Responsible for managing MBE/WBE subcontracting requirements Responsible for EEO/Affirmative action contract requirements Other duties as assigned Requirements B.S in Construction Management or Engineering and / or 10 years of construction experience.  Minimum of 6 years managing construction projects Experience managing Job Order Contract projects preferred Experience with eGordian and/or RSMeans preferred Ability to manage multiple projects and personnel simultaneously Knowledge of construction, design, cost reporting and cash flow management Proficiency in Project Management and Scheduling Software Great communication and organizational skills F.H. Paschen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you require an accommodation in order to complete this application, please contact Tracy Tesnow at 773-444-3474. Note to Search Firm Agencies, Recruitment Agencies, and Similar Organizations and Firms: F.H. Paschen does not accept unsolicited resumes from recruiters or employment agencies. Please do not forward unsolicited resumes or candidate information to any F.H. Paschen employee. F.H Paschen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees and referral compensation associated with unsolicited resumes. Unsolicited resumes received will be considered property of F.H. Paschen and will be processed accordingly. Benefits Health insurance Dental insurance Vision insurance Paid time off 401K matching Flexible spending account Life insurance Referral program Professional development assistance Eligibility for Year End Bonus LifeLock Subscription Pay Range $90,000-$135,000 F.H. Paschen reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by the employer that is commensurate with the applicant's qualifications, experience, education, skill training, certifications, or seniority.