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Reservations Manager/Events Coordinator (napa county)
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Front of House, Reservation Manager/Events Coordinator | Fine Dining, Enclos Restaurant, Sonoma
Compensation: $90K DOE
Employment type: full-time
Benefits: Health Insurance, Dental Insurance, Vision Insurance, PTO, 401(k)
Job title: Reservation Manager/Events Coordinator
Job Details:
Helmed by Chef Brian Limoges (Atelier Crenn, Quince, Birdsong and Saison), Enclos has just received a Two Star Michelin recognition within the first six months of opening, as well as the prestigious Green Star in our efforts in sustainability. Enclos offers a nightly Chef's tasting menu, Wednesday through Saturday. In partnership with Stone Edge Farm Estate Vineyard and Winery, we will showcase our wines as well as local and international wines.
Reservation Manager/Events Coordinator:
Enclos Restaurant in Sonoma is looking for a Reservation Manager/Events Coordinator, responsible for overseeing all aspects of guest bookings to ensure a seamless and positive dining experience. You will manage the reservation system, including large private parties, as well as restaurant buyouts, optimize seating arrangements, and handle special requests to ensure a positive guest experience.
Primary duties and responsibilities
⢠Manage reservation systems: Control and optimize the restaurant's booking system using TOCK.
⢠Handle guest relations: Excellent phone etiquette, ability to communicate the fine dining experience to the guest, ask for dietary issues the guests may have, greet and seat guests, manage waiting lists, and promptly resolve any guest conflicts or complaints regarding reservations.
⢠Coordinate special requests: Plan and manage reservations for large parties, private dining rooms, and special events, coordinating with the kitchen and other staff to accommodate specific needs.
⢠Communicate with staff: Keep the front-of-house and back-of-house teams informed of the evening's reservations, special requests, and VIP guests.
⢠Maintain data and reporting: Track and analyze reservation data, including cancellations, no-shows, and booking trends, and provide reports to the restaurant management.
⢠Enhance service standards: Uphold and enforce the restaurant's policies and service standards related to reservations and guest interactions.
Qualifications and skills:
⢠Experience: Proven experience in a similar role within a fast-paced fine dining, preferably Michelin-rated restaurant, or hospitality environment.
⢠Technical skills: Proficiency with restaurant management software and reservation systems.
⢠Leadership and training: Excellent leadership and team management abilities to develop and motivate staff.
⢠Communication: Strong verbal and written communication skills for interacting with both staff and guests.
⢠Customer service: A passion for delivering excellent customer service, with strong conflict resolution skills.
⢠Organizational skills: Exceptional multitasking and organizational skills to manage multiple priorities simultaneously.
⢠Problem-solving: Proactive, solutions-focused, and capable of handling crisis situations effectively.
Key Responsibilities:
⢠Review and optimize the seating chart: Finalize the seating plan for the upcoming service, strategically assigning tables to accommodate the day's reservations, walk-ins, and large parties.
⢠Update the reservation system: The manager adds and confirms any last-minute bookings or special requests, making adjustments to maximize table turnover.
⢠Communicate with staff: pre-shift meeting with the front-of-house and back-of-house teams to review the evening's details. You will highlight key information such as party size, special occasions (birthdays, anniversaries), VIP guests, and any specific guest preferences or dietaries.
⢠Greet and seat guests: Warmly greet guests and manage the flow of seating, balancing reserved tables with walk-in parties.
⢠Manage the waiting list: You will maintain and manage the waiting list, keeping guests up to date if a cancellation needs to be filled.
⢠Handle guest relations: The manager resolves any guest issues or complaints related to seating, wait times, or reservations, ensuring all patrons have a positive experience.
⢠Coordinate special requests: For VIPs or special events, they may make sure a specific table is ready or that special arrangements are in place.
⢠Print Menus for each table: Each table will receive a customized menu to be presented to the guest at the end of their experience.
⢠Review service performance: The manager analyzes the reservation data to review the day's performance, including cancellations and no-shows and charging for the no show in accordance with the restaurant policy.
⢠Complete administrative duties: Complete additional administrative tasks, such as creating staff schedules for upcoming shifts.
⢠Update guest notes: Add detailed notes on guest preferences or comments to the reservation system to provide a more personalized experience for return guests.
⢠Menu Knowledge: Possess a thorough understanding of the menu. Ability to run food and speil a table with confidence.
⢠Experience: Previous experience in hospitality or restaurant management with working knowledge of fine dining etiquette and service standards along with knowledge of TOCK. A degree in hospitality management or a related field is beneficial but not required, with 2+ years experience in fine dining.
Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
148 E Napa St, Sonoma, CA 95476, USA
$90,000/year
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