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Help Desk & IT Support in Jefferson Valley-Yorktown
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Help Desk & IT Support
Jefferson Valley-Yorktown
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Location:Jefferson Valley-Yorktown
Category:Help Desk & IT Support
Technical Support Specialist63393520827139120
EarthCam
Technical Support Specialist
Upper Saddle River, NJ 07458, USA
Who We Are EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software.  EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world’s first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.   We are seeking an analytical and inquisitive Technical Support Representative to join our growing team. Responsibilities ·         Respond to client, partner or service-provider inquiries using standard scripts, dialogues, or talking points ·         Ensure the use of appropriate communication channels, including phone, chat or email ·         Gather customer’s information and determine the priority of incoming requests ·         Evaluate and analyze symptoms in a highly technical environment ·         Guide callers to the correct digital assets, company products or services ·         Review and screen e-tickets related to potential tech issues ·         Follow up with clients in order to resolve issues ·         Maintain a log of all interactions and support activities ·         Train continually on software, hardware and support standards to ensure the highest level of technical support for clients Requirements Who YOU Are ·         Able to work independently and see tasks through to completion ·         Excellent oral and written communicator who can clearly articulate technical aspects ·         Translator of technical terms and concepts for non-technical users ·         You work well under pressure in a fast paced environment ·         Able to handle complex projects with many moving parts adhering to project deadlines ·         Unfazed by quickly changing work prioritization ·         Team player with focus on producing high-quality work with industry-leading results. ·         Diligent, detail oriented and organized Qualifications ·         One year of technical client support experience ·         College degree or technical school certification ·         Knowledge/experience in OS and communication functionality (Linux, Unix, networking) ·         Ability to work on-site 5 days per week, full time ·         Technical experience working with camera-based systems such as AXIS/Milestone/Genetec a plus Benefits What We Offer The EarthCam package includes excellent salaries, bonuses, benefits, and constant opportunities for development – designed to create an entrepreneurial, invigorating and satisfying environment. Our benefits include: ·         Health insurance (Single coverage 100% paid for by company) ·         Dental and vision insurance ·         401K Plan (with aggressive company matching) ·         Paid time off, plus paid holidays ·         Regular free breakfasts, lunches and snacks ·         Bicycles to ride around campus ·         Team BBQs and annual company Olympics Recruitment Fraud Disclaimer EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here. https://www.earthcam.net/about/careers/recruitmentfraud/
Negotiable Salary
Implementation Technician WAVE Drowning Prevention Systems (Norwalk)63100052333187121
Implementation Technician WAVE Drowning Prevention Systems (Norwalk)
1 Emerald St, Norwalk, CT 06850, USA
Why Work Here? WAVE is on a mission to end drowning. We are revolutionizing the job of lifeguards & pool operators giving them tools to save lives! Position Summary: We are looking for a motivated and enthusiastic employee to join our team. This position will provide hands-on experience in assembling components for equipment, network support and technical customer support of our drowning prevention systems at commercial pool facilities around the country. The ideal candidate will possess a strong foundation in troubleshooting, working with their hands, and a proactive, problem-solving attitude. Key Responsibilities: · Assist in maintaining and troubleshooting network connectivity and security. · Provide technical support to customers, resolving Tier 1/2 issues promptly and effectively. · Collaborate with cross-functional teams to ensure seamless integration and functionality of our WAVE ecosystem, including hubs, wearables, accessories, and inter-connectivity. · Utilize HubSpot and other ticketing tools to manage and track customer support requests. · Schedule, manage all communication, deploy and train end user customers on our life safety systems via the phone and Google Meet. · Document technical processes, solutions, and best practices. Work with Production on assembly, shipping/ receiving, prepping components, provisioning, quality control, for life saving systems · Support the IT team with operational tasks and projects as needed. Qualifications: · Education, training, or experience as a network support technician or technical customer support representative. · Basic knowledge of network infrastructure, connectivity, security, IP address, DHCP configuration, MAC address, and the ability to troubleshoot problems. · Exceptional organizational and time management skills. · Excellent documentation, note taking, interpersonal, communication, and collaboration skills. · Highly motivated with a positive “can-do” attitude and sense of urgency. · Superb analytical and problem-solving skills · Experience with HubSpot, HubSpot ticketing systems, or similar is a plus. What We Offer: · Real-world experience in a dynamic and fast-paced life safety tech environment. · Mentorship from experienced professionals and direct interaction with senior leadership · A collaborative and inclusive work environment. · The opportunity to shape the field of Aquatics Safety About WAVE Drowning Prevention Systems: WAVE Drowning Prevention Systems is on a mission to end drowning. The company is revolutionizing the job of lifeguards, giving them tools that make their job far more engaging and ensuring they intervene long before incidents turn into drownings. WAVE is the first truly reliable, affordable, and easy-to-deploy technology that dramatically reduces the risk of drowning. We offer a dynamic and supportive environment where employees can grow, learn, and make significant contributions.
$38,000-45,000
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