Dental Patient Services Representative - Bilingual (English/Spanish) (Port Chester, NY)

Would you like a career in health care with the region’s leading community health center? Open Door Family Medical Centers has an outstanding opportunity for you as a Dental Patient Service Representative (bi-lingual English/Spanish) in our site Port Chester, NY. As an Open Door employee, you would be eligible to participate in Open Door's Retention Bonus Plan, which pays a quarterly bonus of $750, beginning the first quarter following 3 months of employment as long as you remain an active employee in good standing. The Retention Bonus Plan will continue until December 2025. Joining Open Door, you will experience not just a change in jobs but in your quality of life, with challenging and rewarding career options open to you, ongoing training and development, as well as a competitive salary, annual bonus and a comprehensive benefits package. COMMUNITY HEALTH VIDEO: https://www.chcanys.org/health-center-resources/chc-operations/workforce NURSING STAFF WITHIN A COMMUNITY HEALTH CARE CENTER: https://www.chcanys.org/remote-video/nursing-staff-within-community-health-centers Want to learn more about this opportunity? Let’s arrange a time to talk by phone. Please send resume to Nancy Rodriguez at NRodriguez@odfmc.org. Looking forward to hearing from you! RESPONSIBILITIES Collect information from patients, including insurance information, money for copays and contact information to put into eCW Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff Responds to inquiries by patients, prospective patients, and visitors in a courteous manner Provide patients with forms as well as copies of our office policies and legally required documents Schedule appointments for new and recurring patients based on provider availability Process payments from patients for uninsured patients Check and verify patient insurance eligibility Call patients to remind them of upcoming appointments REQUIREMENTS High School Diploma or equivalent required (Associate’s degree or administrative certification preferred) Bilingual (English/Spanish) required One year of excellent customer service skills and experience. Previous experience as a receptionist or in a customer service role is a plus Flexible and solutions-driven Responsive and comfortable working in a fast-paced accountability environment with different types of providers. Passionate about providing high-quality care to low-income, under-served residents and those lacking access to health care. Maintain patient confidentiality at all times Engage in learning and continuous quality improvement Strong organizational and time management skills Outstanding verbal and written communication, with a culturally diverse patient and staff population Open Door is an Equal Opportunity Employer No sponsorship