Are you an organized, detail-oriented communicator with a passion for helping people? Join Affordable Movers as a Call Center & Administrative Representative — a remote position that combines customer service excellence with administrative and business development support. At Affordable Movers, we pride ourselves on providing exceptional service to our clients and team members. In this role, you’ll be the first point of contact for customers — assisting with inquiries, resolving issues, coordinating schedules, and supporting management with administrative tasks that keep our operations efficient and professional. Key Responsibilities • Customer Service & Call Center Support • Answer incoming calls and respond to customer inquiries in a professional, friendly manner • Provide accurate and timely information regarding moving services, quotes, and scheduling • Resolve customer concerns and ensure satisfaction • Maintain a strong knowledge of company services and follow communication guidelines • Administrative Support • Enter and update customer and job records in our system • Assist with scheduling, dispatch coordination, and follow-up emails • Track leads, perform data entry, and prepare simple reports • Organize digital files and maintain accurate documentation • Procurement of additional business locations in target markets • Communicate with office landlords, property managers, and sales agents • Support management with various administrative and operational duties Qualifications • Excellent communication skills, both verbal and written • Strong organization, attention to detail, and multitasking abilities • Proficiency with email, spreadsheets, and customer management tools • Patience and empathy when dealing with customers • Must have a valid driver’s license and reliable transportation for initial duties as a Lead Agent to help procure additional business locations • Prior call center or administrative experience preferred, but not required Compensation Competitive hourly pay with growth potential. How to Apply Call 313-634-7387 and leave a message — I will return your call shortly.