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Lead Dispatcher (Anchorage)
POSITION SUMMARY:
The Lead Dispatcher oversees and provides direction across all shifts including 24/7 work scheduling, training, and compliance. They ensure operational effectiveness of all communications equipment, systems, and processes to maintain seamless and efficient dispatch operations.
DUTIES AND RESPONSIBILITIES:
The successful candidate will:
• Supervise and lead a team of dispatchers by:
o Effectively assigning tasks and managing workloads.
o Provide guidance, mentorship, and ongoing support to dispatchers.
o Training and developing dispatchers to enhance performance and ensure compliance with protocols.
o Addressing and resolving discipline issues in accordance with company policies.
• Receive, assess, prioritize transport requests, and input data into the dispatch system for both air and ground medical transportation.
• Assign aircraft, medical teams, and ground ambulances based on location, availability, and urgency.
• Monitor flights and ambulances in real time, providing updates on transport status, estimated arrival times, and operational concerns while maintaining constant communication with pilots, EMTs, paramedics, and medical staff to ensure safe and timely patient transport.
• Monitor all radio and telephone traffic, promptly detecting and relaying pre-alerts to facilitate rapid unit deployment.
• Generate and submit reports following each transport.
• Complete and submit daily status reports, including response time exceptions, compliance with response times, and reporting unusual incidents such as complaints, accidents, injuries, or call-offs.
• Ensure compliance with FAA regulations for air transport, DOT regulations for ground transport, HIPAA guidelines, and company policies.
• Accurately complete pre-authorization forms as required.
• Other duties as assigned.
JOB SPECIFICATIONS:
• Ability to thrive in a fast-paced, high stress-environment while multitasking, maintaining accuracy, and making rapid decisions.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Provide outstanding customer service to external and internal customers.
• Proficiency in computer systems, including dispatch software, Microsoft Office, and data entry.
• Excellent verbal and written communication skills.
• Strong attention to detail, organization, and problem-solving abilities.
• Demonstrated ability to handle crisis situations and make sound judgments.
• Ability to work independently in a positive and productive manner.
• Maintain confidentiality and securing sensitive information.
MINIMUM REQUIREMENTS:
• High school Diploma or equivalent.
• Emergency Medical Dispatcher (EMD) Certification, required.
• Certified Ambulance Dispatcher (CAD), preferred.
• Four (4) years of dispatching experience in emergency services, transportation, aviation, or logistics.; Or any equivalent combination of experience and training which provides the required knowledge, skill, and abilities.
• Two (2) years prior leadership or supervisory experience; Or any equivalent demonstrated ability to coordinate teams, communicate effectively, and make critical decisions.
• Clean state and federal background check.
SCHEDULE AND WORK ENVIRONMENT:
• 24/7 operations requiring shift work, including nights, weekends, and holidays.
o 7 days on 7 days off, 12-hour shift
• Office-based role using computers, telecommunication systems, and real-time transport monitoring.
PHYSICAL REQUIREMENTS:
• Sitting for Extended Periods: Majority of the shift will be spent at a workstation using computers, telephones, and dispatch systems.
• Manual Dexterity: Frequent use of a keyboard, mouse, radio equipment, and other communication devices.
• Hearing and Speech: Clear verbal communication is essential for radio and phone communication with pilots, medical teams, and hospitals.
• Visual Acuity: Ability to read multiple screens, maps, flight tracking software, and dispatch logs.
• Multi-Tasking Ability: Handling multiple calls, monitoring ongoing transports, and responding to real-time emergencies.
• Occasional Standing or Walking: Moving within the office environment to access documents, whiteboards, or coordinate with team members.
• Stress Management: Working in a high-pressure environment with urgent and critical decision-making responsibilities.
ADDITIONAL INFORMATION:
NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by Knik Tribe Native Preference Policy 6.120, Knik Tribe maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household member of Native families, which includes foster or traditionally adopted Native children.
DETAILS OF EMPLOYMENT:
• Location: Anchorage
• Supervisor: General Manager
• Schedule: Rotational, Full-Time, Non-Exempt
• Salary: $30.00- $38.00 per hour
To Apply: Submit Resume to:
Human Resources at hr@kniktribe.org
For more information or to download the job description visit www.kniktribe.org/careers
1706 N Williwaw Way, Wasilla, AK 99654, USA
$30-38/hour
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