IMPORTANT APPLICATION NOTES: * To inquire about this position, you must first call (240) 479-4612. * Do NOT send your resume. * Do NOT apply if you plan to return to school or pursue other career goals within the next 5 years. * You must be an absolute A-Player: accountable, responsible, punctual, results-oriented, productive, precise, detailed, thorough, relentless in perfecting your work, eager to learn, an effective communicator, and a natural fit for a customer-service-driven environment. * You must arrange for your last three supervisors to speak with us when contacted. POSITION OVERVIEW: As Patient Care Coordinator / Director of First Impressions, you’ll be the voice and face of the practice—responsible for managing patient communications, coordinating care, and ensuring every interaction reflects our commitment to excellence. MISSION FOR PATIENT CARE COORDINATOR: To educate and convert prospective patients, assess treatment needs, schedule appointments, provide financial and peri-operative information, and prepare patients for their visit and planned services.
To understand each patient’s challenges and offer thoughtful solutions.
To provide all clients, including patients, referring doctors, and their staff, with a remarkable experience. To build and nurture relationships with referring doctors by understanding their needs, promoting our services, and strengthening collaboration.
To develop, follow, and improve operational systems that support communication, efficiency, and results—while maintaining accurate documentation of all patient and referral activities. KEY RESPONSIBILITIES: * Answer and manage phone calls with warmth, professionalism, and precision * Schedule appointments and manage the daily calendar efficiently * Provide pre- and post-treatment information to patients * Greet patients and ensure a seamless in-office experience * Document treatment progress and maintain accurate patient records * Coordinate with referring doctors and obtain necessary documentation * Conduct financial consultations and collect payments * Generate treatment letters, reports, and proposals * Perform general administrative duties and assist with operational tasks CORE COMPETENCIES THAT FIT INTO CULTURE AND ROLE: 1. Presence and engagement 2. Effective communication – verbal & written 3. Accurate typing and grammar 4. Outstanding customer service skills 5. Organization & planning 6. Follow-through and accountability 7. Results-oriented mindset 8. Attention to detail 9. Teamwork and collaboration 10. Punctuality and preparedness 11. Strategic thinking and problem-solving 12. Knowledge (or ability to learn) about dentistry and key services 13. Sales and marketing skills for relationship-building and business growth THE IDEAL CANDIDATE: You are confident, poised, and service-oriented. You naturally make others feel comfortable, listened to, and cared for. You’re self-motivated, disciplined, and thrive in a structured environment with established systems and protocols. Experience in dentistry or healthcare is helpful but not required—we will train the right person who demonstrates intelligence, commitment, and the drive to excel. ABOUT US: Kazemi Oral Surgery & Dental Implants is a boutique, fee-for-service oral surgery practice in Bethesda, Maryland, founded in 1997 by Dr. H. Ryan Kazemi. We collaborate with over 250 dentists in the Washington DC area, providing advanced surgical solutions including teeth extractions, dental implants, bone grafting, and other oral surgery procedures. Our culture is built on accountability, integrity, precision, and continual learning. Every team member is expected to grow, contribute, and maintain the highest standards of professionalism and compassion. Next Steps: If you believe you are the A-Player we’re looking for: 1. Call us at (240) 479-4612 (Do not send a resume) 2. Tell us why you would be a great addition to our exceptional team. This is a career-building opportunity for someone who loves helping people, thrives in a team-based culture, and wants to make a real impact in patients’ lives.