Browse
···
Log in / Register

Client Relations Manager

$60,000-72,000/year

Aristotle

Washington, DC, USA

Favourites
Share

Description

The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered on time and within budget. The Account Manager will also be responsible for managing client expectations, communicating project status information, increasing customer satisfaction, ensuring customer retention, engaging in proactive communication, identifying and pursuing up sell opportunities, and resolving product/business issues experienced by the clients. Responsibilities Serve as the primary point of contact and overall relationship manager for assigned customers. Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase satisfaction when necessary. Provide strategic guidance to customers on the implementation of their PAC and/or advocacy programs. Counsel clients on PAC and/or advocacy best practices for achieving legislative, membership and/or communications goals. Write newsletters, calls to action, or web content for clients as needed. Serve as the project manager for the setup and launch of the client’s PAC and/or advocacy software suite. Train clients on the proper use of the PAC and/or advocacy software to meet their program goals and objectives. Serve as the liaison between the customer and the internal technical teams and translate general business requirements into high level technical specifications. Document custom technical product requirements originating from clients and test those custom features once deployed by the development team. Identify and pursue upsell opportunities. Attend events and conferences as a representative of the company and the department. Salary Range: $60k-$72k per year Requirements BA/BS in political science, communications, business, international affairs or related field. 2-5 years of relevant work experience. Proven track record in the area of customer relationship management. Professional and interpersonal skills required to develop and foster positive relationships. Project management proficiency. Technical proficiency in the areas of web based applications. Basic HTML knowledge. Outstanding communication skills (both verbal and written). Excellent analytical and organizational skills. Strong problem solving skills. Ability to research issues quickly and thoroughly and develop succinct messaging based on research. Ability to work independently and with minimal supervision, as well as a part of a team. Proficiency in Microsoft software suite and tools. General knowledge of the legislative process and interest in politics. Benefits All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at www.aristotle.com.

Source:  workable View original post

Location
Washington, DC, USA
Show map

workable

You may also like

Workable
Account Coordinator
K2D Strategies is a growing fundraising agency that holistically approaches direct response through a channel-agnostic lens. The Account Coordinator supports our clients and team members by coordinating schedules and quality assurance for the execution of fundraising campaigns. Our company culture is focused on collaboration, empathy, curiosity, and trust, and our clients are changing the world in Washington, DC, and across the country through political discourse, social action, culture shift, and so much more.  At K2D, we respect and celebrate our differences and know that employees with varied life experiences, backgrounds and skills make us a stronger company and a great place to work.  We aren’t shy about saying our team is the best in the business, and we wonder if you might be the perfect new teammate! Requirements Required Knowledge, Skills, and Abilities Team members who are most successful in this role typically have 1-2 years’ relevant project management experience Computer skills including fluency in MS Office Suite (especially Excel) Proven organizational skills, ability to manage time and adhere to deadlines, project management, problem solving skills, and attention to detail Ability to handle multiple projects across multiple clients Excellent customer/client service skills and the ability to work in a team environment Strong communication skills in both written and oral with the ability to effectively present information, respond and follow-up on questions and inquiries from clients and colleagues Technically curious and unafraid to ask questions and try new things Background in nonprofits or caused-based marketing highly preferred Preference will be given to candidates who can work a hybrid schedule in our Arlington, VA office Benefits What We Offer Health and Wellness: employer-subsidized health, dental, and vision insurance in addition to employer paid short-term disability and life insurance. Work-Life Balance: Flexible work hours, remote work environment (with access to our Arlington, VA offices for local employees), and generous time off Financial Wellness: competitive salary, 401(k) with company match Professional Development: ongoing training, career path development, and a dedicated budget for conferences and training seminars Additional Benefits: an opportunity to work with smart people in a supportive environment that celebrates individuality Compensation: our budget for this position starts at $45,000/year
Arlington County, Arlington, VA, USA
$45,000/year
Workable
Proposal Project Manager I
The Proposal Project Manager I will be responsible for ensuring all requests from Request For Proposals (RFPs), including task delegation, proposal process, and submission to the Sales team are comprehensive. They will manage the proposal process to ensure the final proposal deliverables meet company quality standards and all deliverables on schedule. Duties and Responsibilities: Coordinate the collection and accumulation of cost, scheduling, and performance elements from functional departments Produce professionally written proposal content that clearly articulates the organizations value proposition, coordinate proper governance and proposal sign off Improve proposal writing results by evaluating, recommending, and re-designing processes, approach, coordination, and templates from time to time Review RFPs and ensure the Proposal team is prepared to get all needed details during the initial program meetings with the Sales team Research and analyze historical data and develop pricing models to support proposal efforts Develop reports as needed to support analytical and pricing efforts Initiate process improvements to enhance productivity and accuracy Manage the coordination and influencing of proposal content to ensure the final proposal deliverables meet quality standards and RFP deadlines Own the proposal/pricing worksheet content from RFP through customer delivery. Content to include but not limited to, all customer requests from pricing, configuration, compliance matrix. Review the pricing worksheet and proposal documentation to ensure correct priorities are maintained Meet proposal deadlines by establishing priorities and due dates set by the head of Global Sales Work with Finance, Sales and other internal teams to create and standardize the ERP pricing worksheets, customer creation and pricing process Organize reoccurring meetings with the Digital services team and begin creating processes for billing/service tracking for advertising and 3rd party apps Organize reoccurring meetings with the Content team to discuss CSAs and billing/service tracking May participate as an active member of the contract writing or negotiating team Requirements Bachelors Degree or equivalent work experience in a related field 1-3+ years of experience within a sales environment Experience with supporting sales operations 1+ years of experience with creating or editing proposals Technically astute in understanding electrical and mechanical systems Experience working with CRM and ERP systems, D365 highly preferred Experience with proposal updates Excellent attention to detail Experience in technical writing Good working knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook) Benefits The starting pay range for this position is $57,700 to $69,300 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with a company match Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown
Brea, CA, USA
$57,700-69,300/year
Workable
Project Manager
The Project Manager leads and supervises all aspects of assigned projects within the solutions business, including new construction, renovations, upgrades, tenant improvements, and service upgrades. This position is responsible for managing project timelines, budgets, resources, and customer relations to ensure high customer satisfaction and positive financial outcomes. The Project Manager works collaboratively with internal teams, clients, subcontractors, vendors, and stakeholders to deliver projects on time and within scope. This role will be based in NYC. Essential Functions:  An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.    Project Management:   Lead and manage project coordination efforts, including contract review, procurement, scheduling, and resource allocation, ensuring projects are delivered on time, within budget, and to client expectations.  Coordinate cross-functional teams, manage internal and external stakeholders, and act as the key point of contact for subcontractors, clients, and internal teams.  Monitor and track project milestones, ensuring proper documentation and timely reporting to stakeholders.  Take ownership of project deliverables and ensure compliance with quality standards and client specifications.  Resource and Subcontractor Management:   Coordinate with internal teams and oversee subcontractor performance, ensuring timely and quality execution of project tasks.  Negotiate contracts and manage change orders, scheduling, and coordination to ensure resources are aligned with project timelines and goals.  Provide ongoing support to subcontractors, helping them understand and meet project expectations, safety guidelines, and quality standards.  Foster effective relationships with subcontractors to ensure smooth execution and project success.  Billings and Financials:   Take responsibility for timely and accurate project billing, cost forecasting, and financial tracking to ensure alignment with project budgets.  Prepare and manage monthly project revenue and expense reports, ensuring adherence to the Schedule of Values (SOV) and AIA billing processes.  Perform detailed financial analysis to ensure project expenditures align with budgetary objectives and make necessary adjustments for any discrepancies.  Documentation and Reporting:   Take responsibility for managing and maintaining project documentation, including RFIs, submittals, contracts, subcontracts, compliance records, and As-Built documentation throughout the project lifecycle.  Prepare detailed project status reports for Senior Project Managers, Project Executives, and Operations Managers, ensuring timely and accurate information on project progress.  Ensure that all project documentation is organized and accessible to maintain transparency and traceability, supporting project communication needs.  Change Order Management:  Identify, estimate, and pursue change order opportunities, ensuring accurate documentation and coordination.  Oversee the negotiation and approval process with customers, ensuring that all changes are properly tracked and integrated into the project’s financials.  Maintain up-to-date records on all change orders, ensuring that their impacts on project scope, schedule, and budget are clearly understood and communicated.  Procurement and Inventory Support:   Specify, order, and track project materials to ensure that all necessary items are available when needed for installation and commissioning.  Maintain company tools, equipment, and materials, ensuring that items are in good condition and accessible for project use.  Collaborate with project teams to adjust procurement schedules and material orders based on project timelines and unforeseen changes.  Risk and Issue Management:   Identify, assess, and monitor project risks and issues throughout the project lifecycle. Develop and implement mitigation strategies to minimize their impact on project success.  Act as the primary point of contact for resolving operational or technical challenges, working closely with stakeholders to identify solutions.  Escalate complex risks and disputes as needed while maintaining alignment with client and project objectives.  Project Delivery, Quality Assurance & Handover:   Implement quality assurance processes, monitor compliance, and take corrective actions.  Oversee project startup, installation, commissioning, and ensure systems meet specifications.  Coordinate final turnover documentation, including design documents, system backups, and training.  Ensure accurate field markups and As-Built submissions, and support third-party commissioning.  Compliance and Standards:   Oversee project adherence to company quality standards and applicable federal, state, and local regulations.  Actively identify, assess, and manage project compliance risks, implementing mitigation strategies to reduce exposure.  Promote a culture of high performance by holding team members accountable for compliance and continuous improvement.  Safety:   Promote and enforce a strong safety culture by ensuring compliance with company and regulatory safety standards.  Actively contribute to a safe work environment by identifying, mitigating, and addressing risks.  Lead initial investigations of safety incidents or accidents and develop corrective action strategies to prevent future occurrences.  Emphasize safety as a shared responsibility, integrating it into daily project activities and team culture.  Client and Stakeholder Relations:   Serve as the central point of contact for clients, consultants, and contractors.  Provide regular project updates, status reports, and problem resolution to maintain client confidence and satisfaction.  Manage stakeholder expectations by ensuring alignment between project deliverables, timelines, and resource plans.  Collaboration:   Foster collaboration across divisions and internal departments such as engineering, service, and sales to ensure seamless project execution.  Facilitate cross-functional meetings to align objectives, share resources, and leverage expertise across teams, enhancing project efficiency and outcomes.  Proactively resolve team interdependencies to prevent project delays.  Team Leadership and Development  Promote a culture of high performance, accountability, and continuous improvement.  Mentor junior team members and contribute to the growth of a collaborative, open, and inclusive team environment.  Lead by example in maintaining proficiency and sharing industry insights to enhance team performance and development.  Travel:   This role requires travel to various job sites, which may involve multiple-night stays. Travel could account for up to 35% of the role and may necessitate working extended hours or weekends to meet project deadlines.  Requirements Education and Experience:  Education: Bachelor’s degree in engineering, construction management, or a related field.  Preferred: Equivalent experience of 4+ years in a project coordination or management role.  Experience: 3–5 years of project management experience, preferably in building solutions such as HVAC Controls, Building Management Systems (BMS), Fire Alarm, or Access Control systems.  Knowledge and Skills:   Technical Proficiency: Solid understanding of building systems, including HVAC, electrical, and mechanical systems. Skilled in project management tools (Microsoft Project, SharePoint, Visio) and Microsoft Office Suite.  Project Delivery: Manage schedules, budgets, and risks for projects with moderate complexity and overlapping contracts. Ensure consistent delivery of project milestones.  Problem Solving and Adaptability:   Demonstrate strong problem-solving skills and sound judgment in managing field operations and leading multi-disciplinary teams.   Identify and resolve project challenges with a proactive, solutions-oriented approach, maintaining focus on project objectives.  Communication Skills   Demonstrate strong written and verbal communication skills, with the ability to explain technical materials to non-technical stakeholders effectively.   Skilled in preparing high-quality project documentation, client-facing reports, and updates tailored to diverse audiences.  Leadership and Team Management   Exhibit strong interpersonal and on site and virtual team leadership skills with a focus on fostering collaboration and accountability.   Build effective relationships with team members and stakeholders, ensuring alignment with project objectives.  Financial Acumen   Display proficiency in cost tracking, revenue recognition, budgeting, and forecasting, with a working knowledge of Schedule of Values (SOV) and AIA billing processes.   Effectively contribute to maintaining financial alignment with project objectives and support corrective actions to address variances.  Professional Values and Ethics  Maintain high ethical standards, integrity, and dedication to achieving results.   Display leadership qualities, including effective decision-making, accountability, and pride in team performance.   Act as a self-starter, continuously seeking opportunities for professional development.   Demonstrate a commitment to mentoring team members and fostering individual and team growth within a collaborative environment.  Salary Range: $90k-$125k/yr. base + PM incentives. Benefits Medical Insurance Dental Insurance Vision Insurance Basic Life Insurance Voluntary Life Insurance Short Term & Long Term Disability Paid Vacation Paid Sick Time Paid Holidays 401K with Company match Albireo Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
New York, NY, USA
$90,000-125,000/year
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.