Entry-Level IT Support (Citrus Heights / Sacramento) Job Title: Helpdesk Tech Location: Citrus Heights, CA (Onsite with some remote support) Department: Technical Services Reports To: Owner & Office Manager Position Type: Full-Time Compensation: DOE ($17-$19 hour); Entry-level with advancement opportunities ________________________________________ Overview Prestwood IT is seeking a hands-on, eager-to-learn Helpdesk Tech to join our growing team. This hybrid role blends client communication, remote support, and both bench and field tech exposure—perfect for someone looking to launch their IT career with real-world experience and a clear path for advancement. You’ll be part of the daily operations that keep our client systems running smoothly while shadowing experienced technicians and growing into a fully capable tech. ________________________________________ Primary Responsibilities Scheduler • Be one of the first points of contact for client phone calls and emails (via support@prestwood.com). • Create, assign, and coordinate service tickets in collaboration with management. • Support scheduling and dispatching efforts across the tech team. Helpdesk Tech • Provide supplemental remote support while covering the phones. • Perform client maintenance tasks in the background, such as updates, patching, and checks using N-Central RMM. • Assist in managing and triaging incoming tickets. Bench Tech Shadowing • Shadow the diagnosis and repair of systems brought into the office. • Gain hands-on experience with software and hardware troubleshooting. • Gradually take on bench repair and setup tasks within your comfort zone and skill level. Field Tech Shadowing • Accompany senior techs on field calls to learn procedures, protocols, and client-facing interactions. • Assist with fieldwork and begin handling simple onsite tasks as readiness allows. ________________________________________ Requirements • Passion for IT and willingness to learn • Basic understanding of Windows OS, Microsoft 365, and PC hardware • Strong communication and organization skills • Reliable transportation for shadowing and field visits • Ability to multitask, take direction, and work independently when appropriate Preferred (but not required) • Familiarity with N-Central or other RMM platforms • Experience with helpdesk, ticketing systems, or technical troubleshooting • Previous IT-related work or school experience Growth Path This position is structured for professional growth. • Promotion to Bench Tech when qualified and when a position opens • Promotion to Field Tech I after that, based on performance, comfort level, and business needs We’re looking for someone excited to grow with us. If you’re ready to build a solid foundation in IT support, this is the place to start.