Computer Relocation & LV Specialist (NJ / NYC / JC & PA etc...)

About the Position We are seeking a motivated IT Support Specialist to join our technology team. This role will provide technical support and system administration in an environment of over 150 users, with a focus on Microsoft 365, Azure AD, Intune MDM, Apple Business Manager, and general IT operations. The ideal candidate will be bilingual (Spanish/English), customer-oriented, and capable of handling daily IT support, cloud administration, security tasks, occasional on-call responsibilities, and periodic travel between Tijuana–San Diego sites. ________________________________________ Responsibilities • Provide technical support to ~150 end users (Windows, macOS, and mobile devices). • Manage user/group accounts, licensing, and access in Azure Active Directory and Office 365. • Administer Exchange Online, SharePoint Online, OneDrive, and Teams environments. • Configure and maintain Intune MDM policies and mobile/desktop device enrollments. • Manage Apple Business Manager for the iOS/macOS device fleet. • Perform user onboarding and offboarding processes, ensuring compliance with security best practices. • Support and maintain the Barracuda Email Gateway to reduce phishing/spam incidents. • Provide support for Hikvision CCTV cameras and NVR infrastructure. • Apply networking fundamentals to troubleshoot connectivity issues (LAN/WAN, VPN, firewalls). • Maintain IT asset inventory and equipment labeling management. • Develop and maintain automation scripts using PowerShell and Bash. • Participate in on-call rotations and respond to critical IT incidents. • Collaborate with the IT team to continuously improve processes, security, and reliability. ________________________________________ Qualifications Required Skills and Experience • 2+ years of experience in IT support or systems administration. • Bachelor’s degree in Computer Engineering or related field (required). • Solid knowledge of Azure AD, O365, Exchange Online, SharePoint, OneDrive. • Hands-on experience with Intune MDM and Apple Business Manager. • Familiarity with Barracuda Email Security Gateway. • General networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). • Knowledge of IT security best practices. • Experience with Hikvision CCTV systems (desirable). • Proficiency in PowerShell and Bash scripting. • Excellent problem-solving and communication skills. • Bilingual (Spanish/English) – required. • Availability for occasional site travel (Tijuana, San Diego). Certifications (desirable, not mandatory): • CompTIA A+ • CompTIA Network+ • CompTIA Security+ (preferred) • CCNA (preferred) • Microsoft Certified: Azure Administrator Associate (preferred) • Microsoft Certified: Azure Fundamentals ________________________________________ What We Offer • Competitive salary and benefits package. • Professional development opportunities and certification reimbursement. • A collaborative IT team supporting a growing organization. • Exposure to cloud systems, security, and enterprise-level IT.

Day-to-day administration, monitoring, and maintenance related to routers, switches, firewalls, load balancers, packet shapers, wireless systems, and circuits. Design, implement, and monitor network systems related to: Cisco network routers, switches, firewalls, load balancers, WiFi systems, Circuits: WAN/MPLS, internet, replication, SIP, Network VPNs. Assure off-site disaster recovery environment is consistently available. Participate in disaster recovery testing as directed. Work with IT Security Team to select, implement, and maintain security-related systems and address related incidents/events. Conduct troubleshooting and repair tasks on network at a detailed level and by device. Identify and resolve recurring issues and mitigate reliability risks. Coordinate, plan, and/or execute multiple annual disaster recovery exercises. Adhere to established change management processes. Create and maintain operational procedures. Provide level 3 technical support and participate in team on-call rotation. Participate in capacity planning, ensuring that systems have the capacity to meet strategic business needs with few or no reliability issues. Work with 3rd-party vendors to procure hardware and software solutions, as well as addressing updates and issues after implementation. Provide assistance and mentoring to Network Infrastructure Administrators and other Network Infrastructure Engineers. Other duties may be assigned to meet ongoing business needs. Requirements A minimum of five years of experience working in networking as an engineer or administrator Must have hands-on experience with Cisco routers and switches as well as Cisco ACI and Cisco AnyConnect Must have experience with F5 Load Balancers, VPNs Experience supporting security initiatives and implementing security best practices in networking, to include VPNs and Cisco Firewalls Ability to maintain various network systems hardware and software technologies Scripting and automation experience in PowerShell Experience in single data center network with disaster recovery site Windows Server, Linux, and Mac OS system administration Solarwinds for network monitoring Wireshark Sniffer/packet capture tools SSH and Telnet client and terminal emulator programs Governance, Risk and Compliance assessments, PCI compliance, and audits Contracts, implementations, terminations, and maintenance of circuits from various providers Disaster recovery

BrenTech is seeking a Network / IT Support Technician in San Diego, CA to support our customers in San Diego County. Using your creativity and latitude, you will provide Tier 2/3 support for integrated hardware and software; local and cloud infrastructure deployment services; respond to end user request; and provide remote support. Brentech provides support for networks/cloud solutions and associated applications, peripherals, connectivity and end-users in a Service Desk supported Tier II/III environment. You'll rely on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. This role will include, but will not be limited to the following responsibilities: • Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. • Provide support of network attached devices such as computers, printers, fax machines, phone systems, security cameras, smart display, and sensors • Provide support of mobile and wireless devices to include smartphones, tablets and hotspots • Assist in testing, applying and maintaining server configurations and related security patches • Assist in maintaining and checking the health of systems and backups to include restore testing • Applies troubleshooting needed to resolve tickets • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met • Provide daily, weekly and monthly activity reports describing activities accomplished in a timely manner • Provide inventory support and input to the provided inventory system for the customer • Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events • Conduct or provide new equipment deployments and/or requested deployment support • Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets • Analyzes functional business requirements and design specifications for functional activities. • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met • Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems. • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team. • Utilize experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS and middleware. • Communicate effectively both orally and written with customers, stakeholders, and technical specialists Here at BrenTech, we believe in fostering a sense of belonging. We welcome diversity, encourage growth and development, promote safety first, and believe curiosity is the spark for innovation. We take care of our employees who in turn take care of our customers, driving the success of our business. Minimum Requirements • Associate Degree or equivalent experience • 1+ years’ of IT-related support experience, preferably in a help-desk or customer support role • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues • General knowledge network products and systems • Experience in a rapid paced, time sensitive, high-quality environment • Good technical writing, presentation, and documentation skills • Must have excellent team skills and collaboration skills • Attention to detail and follow-through • Ability to work with minimal supervision • Must be able to bend, kneel, stretch, crawl and lift or move up to 50 lbs • Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%) • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process • Prior experience of IT support in an Enterprise environment (100+ end-users) • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks • Ability to apply a comprehensive knowledge across key tasks and high impact assignments • Experience evaluating system performance results and recommending improvements or optimizations • Experience performing IT hardware repairs and installing replacement parts • Experience planning and leading technology assignments and projects • Prior hands-on experience with the setup, configuration and administration of servers and backups • Experience functioning as a technical expert across multiple project assignments • MCSE, A+, Security+, Network+, or other relevant certifications

The U.S. Department of State (Department), Office of Inspector General (OIG) has a requirement for full-time Information Technology (IT) Management Networking and Security Services support. The purpose of the task order is to provide professional services personnel to provide quality, comprehensive IT support to the OIG in an effective and efficient manner with a vision to maintain effective and efficient IT operations commensurate with industry best practices, while ensuring the confidentiality, integrity, and availability of OIG data. Job Duties: Manages all components and aspects of OIGNet network, provides assistance and support as necessary for OpenNet and ClassNet networks Manages routing, switching and firewall infrastructure for on-premises, co-location site and cloud environments Supports existing and new implementations from an operational perspective Designs, implements and supports new network and datacenter solutions such as voiceover-IP, IPv6, datacenter switches and routing Monitors performance of network infrastructure and provides last tier troubleshooting support as necessary Monitors availability of all applications, systems and networks per established SLAs Monitors overall security posture of applications, systems and networks and takes immediate action to address identified issues Implements and/or uses IT security tools to monitor and protect OIGNet network and all associated assets Implements zero-trust network architecture concepts to always keep OIGNet network secure Works with lead network engineer and datacenter manager to set priorities for projects and tasks Guides junior engineers as necessary on topics related to OIG projects and tasks Participates in team meetings, collaborates with other team members and teams on projects and tasks Creates detailed network diagrams, as built, and standard operating procedure documents Uses OIG ticketing system to resolve problem tickets Interfaces with external entities such as IRM, other federal agencies and internet service providers to work on projects and troubleshooting efforts when necessary Supports all FISMA A&A and continuous monitoring efforts for on-premise and cloud environments Provides last tier support during normal business and after hours in critical network outage situations to provide quick resolution Requirements A bachelor’s degree in engineering or computer science or related IT field and ten years of experience in support of Windows/Linux/Unix operating systems, Cisco networking equipment and systems integration for classified and unclassified networks. Experience in planning and executing systems engineering projects in support of system engineering life cycle development for classified and unclassified environments. Strong problem solving, leadership and project management skills. Proficiency with all aspects of Windows Server 2003, 2008 Active Directory Services. Understanding of the Border Gateway Routing Protocol (BGRP) and Generic Routing Encapsulation (GRE). Knowledge of CISCO routers and switches and networking technologies. Experience with VPN encryption devices, such as Cisco routers, Cisco ASA’s and Nortel Connectivity. Ability to troubleshoot network connectivity issues and resolve problems related to outages. Ability to evaluate residing systems for network, system and security readiness as well as provide troubleshooting for application environment issues. Additional desired qualifications include: Eight years of experience with designing, installing and supporting routing, switching and firewall equipment Eight years of experience designing secure complex network solutions based upon requirements Eight years of experience working with Cisco, Juniper and Ciena switches Three years of experience with routing and switching protocols such as OSPF, BGP, HSRP, VRRP, spanning tree, various 802.1 protocols, trunking and traffic aggregation Three years of experience working with Palo Alto firewalls, Panorama Two years of experience working in Microsoft Azure cloud environment supporting and designing new solutions Two years of experience working directly with internet service providers Two years of experience with deploying or administering network configuration management solutions Three years for experience designing and implementing fault tolerant solutions to eliminate single points of failure and make networks as resilient as possible Experience supporting and managing enterprise wireless network solutions Experience supporting federal agency networks and datacenters Experience with implementing and using performance management and security management tools Good understanding of requirements for federal agencies network such as trusted internet connections (TIC 3.0), DHS Binding Operational Directives, OMB Memorandums etc. Knowledgeable about the zero trust networking technologies and hands-on experience with supporting solutions implementing this concept Experience working with and implementing IPv6 addressing and networking for the entire networks Familiarity with DHS CDM program implementation and/or support Strong knowledge and deep understanding of the OSI network stack and hands-on experience with layer 2 and 3 concepts Strong knowledge and deep understanding of network security concepts and implementation to protect federal networks Strong knowledge and deep understanding of protocols such as DNS, DHCP, HTTP, SMTP Understanding of and experience with ITIL, CMMI, and/or PMP processes and implementation. Other Duties:   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

We install home and commercial networks in the Bay Area and southern California. In order to best serve our customer locations, this position is US and Pacific Standard Time zone preferred, mostly remote, we are open to other US timezone locations if you're not located in California. We're looking for a talented network engineer with thorough knowledge of the Ubiquiti Unifi ecosystem. Technical skills required: - You're comfortable configuring or troubleshooting most UniFi products - You have experience with large WiFi deployments and are comfortable with wireless frequency planning and optimization, WiFi heat maps and network documentation - You can configure and troubleshoot VPN connections in UniFi example, client, site-to-site, OpenVPN, WireGuard, L2TP, IPSec - You know the differences between Ubiquiti product lines and can explain why someone might want to choose one product over another depending on the deployment and budget requirements

**This is a hybrid role that will require regular presence on-site at the client location around Cambridge, MA. **This position is not eligible for relocation assistance** The Informatics Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals. Requirements Responsibilities Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements Customer Relationship Management – establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are serviced CSAT assessment and management by implementing focused improvement plans Contribute to Business Development – Perform Account Mining, Support RFP/Pursuits People Management – Provide performance feedback on Zifo resources to the line managers Provide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvements Bring in though leadership to the customer engagements by offering proactive insights into industrial trends Manage, motivate, and mentor cross-functional and enterprise project teams across the globe Ensure seamless experience for the customers while dealing with the various Zifo services teams across geographies Resolve any conflicts between the Zifo service lines keeping the customer interests as the priority Function as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causes Required Skills R&D Informatics Skills Prior experience in Pharmaceutical or Biotech Research and Development industry Understanding of Drug Discovery & Development processes An Independent, Self-Motivated & Results driven mentality Willingness & ability to acquire quickly new Technical Skills & Business Principles Ability to actively contribute to business development efforts via strategic discussions with account executives and proactive discussions with client stakeholders Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project Analytical mindset and ability to thrive in ambiguities Outstanding communication skills both written and verbal Experience is making impactful presentations to D+ and C-Suite audiences Program Management skills Managing a portfolio of projects Coordinating strategic road mapping Resource & Effort Planning Project Planning & Scheduling Scope & Time Management Vendor Management Risk Assessment Cost/Benefit Analysis Qualifications: Bachelor’s/Master’s degree or equivalent in Management or Life Sciences or IT field is mandatory Minimum 10 years of experience as a Business Technology Consultant/Project Manager Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry Active PMP / PgMP/Prince2 Certification Experienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organization Expert in Project Management, SDLC types, people management Familiar with the global delivery model and have experience working with multidisciplinary teams located across varies geographies Consultative capabilities to convert business problems to opportunities Flexible in handling tactical issues as well as possess ability to think strategically Expert in crisis/problem management and willingness to get hands on to expedite problem resolution Function as a coach to the teams to improve collaboration and outcomes Possessing innovative mindset and have an eye for continuous improvement Experienced in managing large & concurrent projects/programs A successful Zifo-ite is Independent, Self-Motivated & Results driven Willing & able to quickly acquire new Technical Skills & Business Principles A critical thinker who possesses logical reasoning  Curious and always looking for creative solutions to complex problems Benefits CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.