💻 Tech Support & Help Desk Workers – Are You Owed Overtime Pay? (Southern California)

Fully onsite, temp to perm, ASAP start date. Pay is BOE 48-85 per hour • 30% Network Operations and Security Management: Responsible for the daily operations, maintenance, and troubleshooting of the branch’s network. Monitor and analyze network performance, respond promptly to and resolve operational issues and incidents. Perform fault diagnosis and resolution for various types of network failures; create and manage support tickets with third-party vendors for any type of network performance degradation or system issue. Conduct regular and ad-hoc health checks to identify and eliminate risks, ensuring the overall health of the network environment. Coordinate with maintenance vendors for hardware repair and replacement. Responsible for network-related disaster recovery activities, including drills, testing, and documentation. • 25% Network Architecture Optimization and Technical Standards Development: Design and optimize network architecture by incorporating industry best practices and aligning with headquarters’ technical standards. Continuously improve the network architecture and evaluate emerging technologies for potential adoption. Revise and refine network management technical standards in accordance with HQ requirements and local business needs. • 20% Network Asset Management: Maintain and update network topology diagrams, as well as asset records for network devices and leased lines. Manage VLANs, IP addresses, DNS, and domain environments. Responsible for network configuration management and firewall port administration. Implement lifecycle management for network devices, including procurement and replacement. Handle equipment installation, placement, cabling, labeling, power supply, stacking, and routine inspections. • 10% Network Version and Patch Management: Responsible for the installation, configuration, patching, and maintenance of network infrastructure supporting the headquarters and branch data centers. Coordinate planned network upgrades with HQ departments and third parties. Perform firmware updates for network and security devices to ensure they remain on the latest versions. • 5% Network Business and Financial Management: Liaise with network vendors and participate in budgeting, procurement, contracting, invoice review, and payment processes for network-related services, ensuring service quality, cost control, and compliance. Collaborate with the Information Security Office and Risk Management Department to oversee vendor management and monitor their adherence to service level agreements (SLAs). • 5% Collaboration and Support: Work closely with other technical teams to complete network-related tasks. Provide network support and guidance to other IT staff, promoting knowledge sharing and continuous improvement. • 5% Other Duties: Perform additional related responsibilities as assigned. Requirements • College graduate with specialization in Computer Science, Information Technology, Computer Engineering or a related discipline or equivalent experience or equivalent combination of education and experience. • 3 years of satisfactory, progressive experience in network administration in a business environment incorporating switch, router and firewall configuration, network monitoring, and experience utilizing network management tools to that are acceptable to the management of the Information technology Department. Knowledge of network topology, understanding of LANS, VPN, Wi-Fi, etc. is required. • Fluent in English and Chinese. SPECIFICATIONS: • Strong knowledge in network administration, cyber security, IT operation, inventory and patch management, incident response, and etc.; • Must be able to prioritize work and multitask in a fast-paced environment. • Require participation in periodic network devices updates outside of normal business hours and respond to network-related operation issues and incidents in a timely manner. • Communication regarding work matters with the headquarters is allowed outside of regular working hours. • Have strong written and oral communication skills in English and oral communication in Mandarin. Self-motivated and with strong responsibility. • Holding professional certifications of CCNA, CCNP or CISSP is a good plus.

We are seeking a skilled Java Developer with strong expertise in building and maintaining modern, scalable applications. The ideal candidate will have hands-on experience with Spring Boot microservices, RESTful APIs, Kafka, and AWS deployments, along with a solid foundation in CI/CD practices and production support. This role requires someone who is passionate about clean, efficient code, thrives in collaborative environments, and is eager to contribute to the development of high-performance, event-driven systems. • Develop and maintain scalable Java microservices and batch jobs using Spring Boot • Build and consume RESTful APIs, ensuring security, scalability and high performance • Implement Kafka consumers/producers for event-driven systems • Deploy, monitor, and manage services in AWS and experience with CI/CD tools • Write clean, modular code following industry best practices and standards • Assist in troubleshooting and resolving production issues in a timely manner • Strong experience with CI/CD tools, debugging tools, logging, and production support • Participate in code reviews and contribute

Booklog is looking for a level 1 – 3 technical support individual. This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our committed team. We need to be the experts so our customers don’t have to. Located in Chicago’s Andersonville neighborhood; telecommuting is available. Qualifications • At least 2 years experience in technical support, preferably phone support • Experience with Microsoft Windows operating systems • Familiarity with databases and database troubleshooting • Knowledge of computer network systems • Ability to troubleshoot software problems and offer solutions by phone • Good problem solving skills with attention to detail • Strong verbal, written, interpersonal, and organizational skills • Ability to work both independently and in a team environment • Experience with SQL Server 2022, Sybase SQL applications and databases • Ability and excitement to learn new skills • A ‘think outside of the box’ mentality • Customer Service experience • Software training experience a plus • Previous experience training customers on software usage • Experience with use of peripheral devices • 10% or less travel to customer locations within the US to train and install software Benefits • Casual environment with a great group of people who love what they do • In office or telecommuting options • 100% paid health insurance • 2 weeks vacation to start • Generous 401K options • Permanent full-time. PLEASE SEND RESUME WHEN APPLYING

We are seeking a skilled Java Developer with strong expertise in building and maintaining modern, scalable applications. The ideal candidate will have hands-on experience with Spring Boot microservices, RESTful APIs, Kafka, and AWS deployments, along with a solid foundation in CI/CD practices and production support. This role requires someone who is passionate about clean, efficient code, thrives in collaborative environments, and is eager to contribute to the development of high-performance, event-driven systems. • Design and implement technical architecture for Java-based microservices using Spring Boot • Build and consume RESTful APIs, ensuring security, scalability and high performance • Implement scalable and fault-tolerant Spring Batch jobs for data processing • Collaborate with cross-functional teams in an Agile/Scrum environment • Contribute to system design and architectural discussions • Deploy and monitor cloud-native applications in AWS • Proficiency in CI/CD tools and practices (Jenkins, GitLab, Docker, etc.) • Participate in code reviews, mentor junior developers • Strong problem-solving skills, experience with monitoring tools, logging and production support • Write clean, and efficient modular code following industry best practices  

LINK TO JOB POSTING DOC: https://docs.google.com/document/d/e/2PACX-1vQ2eHIedyLv8bdqmUhvMZsKTb3L-xmmdMtxrG8yd28yhQSX29Q5QA3IbN5befY-zpqFu3rGsq22VIiy/pub -------------------------------------------------------------- CENTRAL OHIO SERVICE & SYSTEMS SPECIALIST – JOB DESCRIPTION POSITION OVERVIEW: We are seeking a highly motivated and experienced Central Ohio Service & Strategy Specialist to serve as BOTH the strategic/organizational leader and on-site project/service leader for the Central Ohio region. This role is the primary standard-bearer for both strategy and on-site delivery, combining leadership responsibilities with hands-on execution. The position requires extensive experience in both leadership/strategy and operational/technical domains. KEY FOCUS AREAS: Develop and execute strategy for client service and internal process improvement Lead and execute projects from scoping to completion Oversee and deliver on-site technology and client-facing service Organize meetings, set agendas, and follow up on action items Design, document, and implement systems and processes Manage internal and external communications, escalations, and planning NECESSARY SOFTWARE KNOWLEDGE: Ticketing & IT Service Management (ConnectWise, ServiceNow, SuperOps, etc.) Documentation & Collaboration (Confluence, SharePoint, Google Workspace, Office 365) Remote Support (TeamViewer, LogMeIn, AnyDesk, Microsoft RDP) Cybersecurity Tools, endpoint protection, MFA, CMMC 2.0 practices a plus Networking & Monitoring (PRTG, SolarWinds, Ubiquiti, Meraki) CRM & Communication (Salesforce, HubSpot, Slack, Teams, Zoom) LOCATION REQUIREMENT: Must be located in Central Ohio Regular on-site client visits throughout Central Ohio; home-based role with travel CORE RESPONSIBILITIES: Design, implement, and maintain operational systems and standardized workflows Develop and document business processes; create process automation where applicable Establish and track metrics/KPIs; lead process improvement (Kaizen, ‘5 Whys’, PSDA, etc.) Initiate regular client updates; create communication schedules and alerts Organize, lead, document, and follow up on meetings and action items Collaborate on escalations; ensure thorough documentation and process follow-through Own project deliverables and tracking from start to finish Provide hands-on technical support during on-site visits (network cabling, equipment moves up to 50+ lbs, etc.) REQUIRED QUALIFICATIONS: Must be based in Central Ohio 5+ years in both leadership/strategy AND operational/technical roles (not entry level) Demonstrated abilities in strategic planning, team leadership, and hands-on delivery Strong understanding of IT systems and business processes Excellent written and verbal communication Able to manage multiple projects, work independently and directly with clients DESIRED QUALIFICATIONS: Experience with process improvement methodologies and project management Technical certifications relevant to IT service delivery Familiarity with automation tools, AI, and operational challenges KEY SUCCESS INDICATORS: Operational systems implemented and maintained successfully Consistent proactive, effective communication Clear meeting outcomes and documentation Reliable completion of projects within timelines High client satisfaction and process ownership OUR COMPANY CULTURE: We lead with kindness, act with honesty, and are committed to always giving our best. Our team thrives on curiosity, creative solutions, and a constant drive to improve – for our clients and each other. COMPENSATION & BENEFITS: $27–$40/hr, part-time (approx. 20-30 hrs/week, 9 a.m. to noon core hours, flexibility required) Full medical, vision, dental 401(k) with 4% company contribution Mileage reimbursement at $0.30/mile for on-site work Growth opportunity in a dynamic, supportive environment HOW TO APPLY: Click link at top to see application info.

Enterprise Horizon Consulting group is seeking an SAP PI/PO Middleware Administrator to join our team and support our DOD customer in Aberdeen, MD. The PI/PO Administrator will be responsible for the administration, configuration, monitoring, and support of the SAP PI/PO Middleware landscape. This role plays a critical part in the enabling seamless integration between SAP and non-SAP systems through the design, deployment, and maintenance of integration scenarios and interfaces. Key responsibilities include the installation, configuration, and maintenance of SAP PI/PO systems including adapters, integration engine, and communication channels. The roles requires the administrator to monitor and troubleshoot PI/PO interfaces, message flows, and system performance issues and also mange interface deployments, configure integration points, and test end to end interfaces. Location: This position is on-site Monday-Friday in Aberdeen, MD. Requirements Required: Interim Secret Clearance required Ability to work on-site in Aberdeen, MD 5+ years of SAP PI experience, including the following: Experience supporting the following: PI Design, PI Mapping/Code development, PI Configuration, PI System Monitoring, Troubleshooting PI, Improving PI System Performance Experience developing code with the following: ABAP, JAVA, Oracle Experience supporting PI Integration with: ECC, BW, VANS, CAMS, Oracle Experience with one or more of the following: EDI X12, DLMS, MILS, Flat File Translation Experience with adapter and protocol knowledge with one or more of the following: Unix, Web Services, sFTP, FTP, SeeBurger, i-Way CICS Experience in coordinating PI full life cycle implementations from preparation to go-live and operation Strong oral and written communication skills Preferred Skills Security+ certification preferred Ability to interpret ABAP, Java, and Oracle code Experience with SAFe / Agile development Experience with XML Experience Identifying & Applying OSS notes US Federal Government IT experience with a focus on Logistics Benefits Benefits We offer full-time salaried employees competitive salaries with a range of benefits, including: Medical, Dental, & Vision Life Insurance, Short-term Disability, Long-term Disability SIMPLE IRA with Company Match Federal Holidays Vacation & Sick Leave   $500 Referral Bonus  If this position is not a perfect fit for you, but you know someone who would be a great match, please refer them to us via our Candidate Referral Program by going to: www.enterprisehorizon.com/candidatereferrals. If we hire them, you could receive $500! See the link for further details.    Enterprise Horizon Consulting Group is an equal opportunity employer. Enterprise Horizon Consulting Group does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, marital status, sexual orientation, gender identity, national origin, ancestry, age (40 and over), physical or mental disability, or protected veteran status, or any other protected status in accordance with all applicable federal, state and local laws.