Hockessin Business/Systems Analysts Job Listings

Kore.ai Business Analyst63843463668225120

Workable

Kore.ai Business Analyst

Kore.ai Business Analyst Location: Malvern, PA (hybrid – 3 days/week from office) Duration: 06-12 monts Yrs of experience: 8+ Years Job Description: As a Business Analyst, you will be part of the team building modern Contact Center applications for our leading Financial Services customers. You will building customer use cases, personas, scenarios, workflows and functional requirements for a Conversation AI platform. You will be working with the Customer Experience and Contact Center teams to understand the conversations during Customer phone calls and chats. You will look for opportunities to optimize the conversational workflows, suggest improvements, identify self-service/bot automation opportunities in order to provide a better experience for the end customers. Qualifications: Minimum of 5 years of Business Analyst experience, with a technical background Must Have: Knowledge of Contact Center technologies such as Genesys, Nice, Amazon Connect, Kore.AI or other Conversational AI Platforms Must Have: Technical background with a good understanding of cloud software development in Agile Scrums. Must Have: Experience in working across the time zones Must Have: Ability to articulate functional requirements, using technology terms, to development teams Must Have: Very good documentation and presentation skills

Malvern, PA 19355, USA

Negotiable Salary

Business System Analyst63393527196289121

Workable

Business System Analyst

Title: Business Systems Analyst Location : Philadelphia, PA / Hybrid (3 days per week onsite) Type : Contract Rate : $Open / hour Requirements Job Responsibilities: · Collaborate with various teams to gather and analyze business requirements for data migration · Ensure data quality and integrity throughout the migration process · Providing support and maintenance of data governance processes · Responsible for communicating progress and updates · Take initiative and work with key stakeholders while continuously improving new Knowledge Management system · Provide training and support to business users on how to use master data effectively · Work with other IT/IS team members to integrate data with other systems and applications and understand the impacts · Ensures cross-functional access to systems · Work with Knowledge Management team as they conduct audits of documentation and data, ensure migrated data/docs are accurate and correct Job Requirements: · Strong understanding of data structures and processes · Experience working with offshore teams · Excellent communication and problem-solving skills · Experience supporting SharePoint Online Sites · Strong computer skills including Microsoft 365 Suite · Project management, customer service, and organization skills · Familiarity with migrating SharePoint Online Sites · Familiarity with gathering business requirements from stakeholders · Experience facilitating requirements gathering, taking initiative with business teams and end users to identify needs of the project Benefits Note: If interested please send your updated resume to elan.tamil@two95intl.com and include your salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward to hearing from you at the earliest!.

Philadelphia, PA, USA

Negotiable Salary

Sr. Inter-Plan Business Systems Analyst63499838813955122

Workable

Sr. Inter-Plan Business Systems Analyst

Sr. Inter-Plan Business Systems Analyst Location: Philadelphia, PA (Hybrid – 3 days/week from office) Duration: 08 month Years of exp: 6+ Description Claims Operations is hiring a Sr. Inter-Plan Business Systems Analyst to join our Shared Services BlueCard and Operations Support Team. This professional will be responsible for supporting the Inter-Plan BlueCard business for all Independence product lines across multiple processing platforms performing as subject matter expert. Responsibilities Work with business partners to identify business systems requirements and develop business solutions working closely with internal IT and/or external vendors. Perform as senior level business contact to define business system requirements for areas of expertise. Build strong, collaborative working relationships with internal customers, management, external partners including Inter-Plan partners, outsourced IT solution providers, and other teams. Assist in developing systems criteria and project scope. Identify potential problems/defects, perform business analysis, and assist in defining system enhancements, modifications/change requests, and upgrades to meet business process objectives as defined by BCBSA National Program releases, BCBSA mandated initiatives, and internal processing enhancements. Collaborate with internal IBC Test Team and associated vendor teams to assist in creating thorough Test Plans and identify appropriate Test Case Scenarios supporting defect fixes, enhancements, and projects as required. Provide business validation of testing results. Coordinate testing with Inter-Plan partners and execute required Inter-Plan Release Global Certification testing, reporting milestone status to the assigned PM and/or Blue Cross Blue Shield Association (BCBSA). Support production business checkout as required including identification of post-implementation defect tracking. Identify opportunities for business process improvement and efficiencies to re-evaluate processes and operations workflows. Attend BCBSA workgroups representing Independence Blue Cross Family of Companies as required. Perform any other duties as may be assigned. The ideal candidate will possess: A working knowledge and experience with BCBSA BlueCard processing and Inter-Plan Program policies. An understanding of the business environment and associated system platforms. Demonstrated effective organizational, analytical, technical (with business perspective) and interpersonal skills with detail-oriented focus. Must be able to present findings to management. Proven communication and analytical skills required to address and present most complex ideas and concepts to users, business systems analysts, and management. Ability to work with multiple business system platforms and have an extensive understanding of business process and system design. Effective facilitation and presentation skills necessary to demonstrate and train in business systems solutions in a clear and concise manner. Clearly define desk level procedures as required. Coordinate with internal and external project management staff as required. Knowledge of health insurance/health care/managed care environment preferred. Education and Experience · Bachelor’s degree in business administration preferred. · In addition to a degree, a minimum of 6+ years of proven working experience in a business unit is necessary or equivalent external work experience. Demonstrated effective project management skills necessary. · Strong demonstrated experience using Microsoft Office products (Word, PowerPoint, Excel and Visio). · Knowledge of project management tools and business systems methodology.

Philadelphia, PA, USA

Negotiable Salary