QA Tester - Washington, DC

Tek Spikes is looking for a highly skilled UAT Manager / UAT Test Lead to join our team on a contract basis. In this pivotal role, you will be responsible for overseeing the user acceptance testing (UAT) process, ensuring that our software solutions meet the business requirements and quality expectations. You will work closely with stakeholders, business users, and development teams to define testing strategies, create test plans, and lead UAT efforts throughout the product lifecycle. Key Responsibilities: Lead the UAT process, coordinating the efforts of business users and testing teams to ensure comprehensive testing of applications. Define UAT strategies, develop test plans, and establish testing criteria based on business requirements. Collaborate with stakeholders to identify key areas for testing, manage expectations, and communicate the testing status. Facilitate UAT sessions, guiding users through the testing process and collecting feedback on the user experience. Ensure that defects are logged, tracked, and resolved in a timely manner, coordinating with development teams as necessary. Provide training and support to end-users to enhance their understanding of the system and its functionalities. Document UAT results, prepare reports, and present findings to stakeholders, ensuring alignment on product quality. Continuously evaluate and improve UAT processes to enhance testing efficiency and effectiveness. Requirements Qualifications: - Bachelor’s degree in Information Technology, Computer Science, or a related field. - 10+ years of experience in software testing, with a strong focus on user acceptance testing (UAT). - Proven experience in leading UAT efforts and managing user involvement in testing processes. - Strong knowledge of testing methodologies and tools, with an emphasis on UAT best practices. - Excellent analytical and problem-solving skills to identify issues and propose solutions. - Strong communication skills to effectively engage with business users, stakeholders, and team members. - Familiarity with test management tools (e.g., HP ALM, JIRA) and defect tracking systems. - Ability to work collaboratively in a fast-paced, dynamic environment and manage multiple priorities. Preferred Skills: - Experience in Agile/Scrum environments is a plus. - Prior experience in a managerial or leadership role is advantageous. - Knowledge of business analysis principles and practices is beneficial.

Scope of work We are seeking a highly skilled Desktop Support engineer to support users in the Miami office. This role requires good background in IT systems, as well as hands-on experience with laptops, and user support. This role requires a proactive and professional individual with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services. Key Responsibilities / Accountabilities · 1st - 2nd line IT desktop and remote support to global office employees, primarily in the Miami location · VIP user support to senior management · Managing tickets via service management tool ServiceNow ITSM · Advanced troubleshooting and root cause analysis · Liaising with and delegating tasks to relevant teams for escalation · Mobile device support Apple & Android · Assisting the Desktop Team Lead with escalations · Active Directory Users and Computer administration · Responding to and resolving hardware-related warranty support tickets in accordance with vendor guidelines · MAC OS X support · Set-Up of new joiner equipment · Maintain accurate records of assets and deployment activities. · Assist with user training and documentation where necessary. · Collaborate with the EUC and Service Desk teams to ensure seamless user experience. · Provisioning and configuring laptops for end users using Microsoft AutoPilot, ensuring devices are built to company standards · Participate in ad-hoc support requests, Desk moves, Desk side support · Supporting the business core hours 8 am to 6 pm rota basis (Mon-Fri) - On-site Only (No Remote) Schedule · Monday, Oct 13, 2025 · Starting at 8:00 AM

12+ years of exp. Mandatory skills: Mandatory skills: 12+ years’ experience in API & UI automation – Selenium, Java, Rest assure, JMeter 5+ years’ experience in TestNG framework or Playwright • 3 + cross platform mobile app development using Appium framework • 5+ years of Architect experience, good problem-solving skills • Should have strong experience with device integration and preferably few of embedded system testing background • Hands-on programming experience • Atleast 1+ years of experience in testing BLE technology • Should experience in leading offshore and onsite team for both Manual and automation programs • 3+ years of experience in functional testing, SIT and formal verification (preferably SaMD products) • Familiar in creation, maintenance of Test agents, pipeline and troubleshooting build failures is a plus • 10+ years experience with Java • 3+ years of experience with iOS and VS • Good understanding of Git(sub modules) • Must have Cloud experience like Azure or AWS • JIRA exposure is a must • Bachelor’s degree, or advance degree in Computer Science, or MS • Ability to work within a team and as an individual contributor in a fast-paced, changing Environment • Ability to work in a highly matrixed and geographically diverse business environment • Meticulous and methodical with high attention to detail • Out of box thinker and go getter attitude to solve problems and innovate rapidly • Solid communication and interpersonal skills • Ability to maintain regular and predictable attendance • Experience in CI/CD tools, frame works • Experience in Health Care industry and medical domain experience is a plus

POSITION SUMMARY: Reporting to the Director of Enrollment and Student CRM Systems, the Systems Administration and User Support Specialist play a key role in advancing the effective use and ongoing evolution of the University's Technolutions Slate CRM platform across multiple databases. The specialist serves as both a frontline resource and a subject matter expert for Slate users across campus, guiding adoption through training, documentation, and collaborative problem-solving. In addition to supporting end users, the specialist develops and maintains core CRM functionality (including forms, events, and communication tools), contributes to the design and enhancement of data structures, workflows, applications, portals, integrations, and related components, and ensures data integrity through auditing and resolution efforts. The specialist also partners on cross-functional projects to optimize CRM capabilities for institutional goals, manages testing and quality assurance processes, and oversees team and project productivity practices to support effective collaboration and alignment across university priorities. JOB DUTIES/RESPONSIBILITIES: System Configuration, Development, and Customization (40%) Develop communication campaigns, forms, and events/templates in support of core processes and workflows for units across campus. Support and monitor constituency usage of communication, form, and event tools. Customize the CRM configuration in Slate to meet the unique needs of different offices/departments. Assist in development of Slate data structures, workflows, applications, automations, portals, and related infrastructure to support operational requirements and streamline processes for offices across campus. Build and configure application and form processes in Slate (including infrastructure for supporting materials, recommendations/references, checklists, and other processing needs). Build complex, multi-stage workflows to streamline and automate business processes; assist in implementation of appropriate permission settings and access controls, ensuring data security and maintaining compliance. Create and maintain portals for student, staff, and faculty end users, providing secure and personalized access to relevant information, forms, and applications. Stay up to date with industry best practices and technological advancements, exploring opportunities to leverage new features and functionalities of the Slate system. User Training and Support (30%) Create and maintain comprehensive documentation of system configurations, workflows, and user guides to facilitate knowledge sharing and support users. Develop and deliver training programs and materials to educate users on optimized system usage, new features, and best practices. Develop and implement innovative solutions for managing, maintaining, and sharing documentation, training, and instruction materials; conceptualize, design, and/or develop tools and applications to provide robust and user-friendly support resources. Troubleshoot and diagnose user-reported problems, identify and implement solutions, and triage problems to other ESCRMS process owners or Technolutions support as necessary; guide power users in understanding and troubleshooting problems independently. Develop and manage user assistance processes and tools, ensuring rapid and optimal resolution of requests for assistance while optimizing ESCRMS team bandwidth; manage productivity tools (e.g. Airtable, Slack) for use by Slate constituents across campus. Serve as a subject matter expert in Slate administration; develop, train, and guide Slate users across campus; support individual offices in their day-to-day adoption of Slate functionality. System Administration and Maintenance (20%) Develop tools and practices for auditing data in Slate to maintain data integrity. Develop tools for monitoring user adherence to system requirements and best practices, and for automating alert and mitigation notifications. Investigate and resolve system issues, including errors for imports/exports and integrations between systems, and data discrepancies. Assist Slate users with matching and duplication issues in data imports. Assist in design and implementation of system integrations, developing import/export processes in Slate and ensuring seamless and secure data flow between Slate and other applications. ESCRMS Team Management and Process/Tool Development (10%) Continuously evaluate existing team processes and identify areas for improvement. Develop and implement innovative solutions to enhance team productivity and efficiency; manage team productivity tools and practices (e.g. Airtable, Slack). Conceptualize, design, and build tools and applications to support the team's operations; utilize technical skills to create solutions that optimize team performance and decision-making processes; stay up to date with technological advancements and suggest relevant tools to enhance team collaboration. Prepare requests for operating budget; reconcile expenditures, process financial transactions and audit monthly budget reports. CONTACTS: Frequent interaction with Slate users, program managers, and stakeholders across campus. Occasional collaboration with Enterprise Applications (IS), campus data stewards, VP for Enrollment Management, VP for Planning and Policy, University Communications, and Technolutions staff. Occasional contact with vendors providing consulting or development services. WORKING CONDITIONS/PHYSICAL EFFORT: Majority of work is completed at two-monitor workstation and requires one to work from computer full-time. Remote work may be considered. QUALIFICATIONS: Knowledge, skills & ability: Advanced knowledge of relational database (CRM) configuration and management. Strong analytical, research, critical thinking, and creative problem-solving skills, including the ability to identify, analyze, and resolve complex problems. Strong attention to detail and demonstrated ability to audit data, map processes, and organize/synthesize information from disparate sources. Demonstrated ability to balance multiple projects and tasks and to adapt in a fast-paced, ever-changing environment. Demonstrated ability to learn new systems, procedures, and processes quickly and independently. Excellent interpersonal and communication skills, and the ability to build and maintain strong relationships with Slate users and teams across campus. Demonstrated ability to create system/process documentation, develop training materials/plans, and train users. Proficiency in Microsoft suite of products. Knowledge of student information systems (SIS) preferred. Thorough understanding of FERPA and compliance; demonstrated ability to handle highly confidential information. EDUCATION & EXPERIENCE: Bachelor's degree required. Prior higher education experience preferred. 3-5 years of experience working in CRM/relational database systems required. Experience in reporting, UX/UI design, and/or web development preferred. WORK HOURS: Full-time; Exempt Monday-Friday 8:30AM-5:00pm PAY STRUCTURE: Pay Grade 6 (Hiring range $47,154 to $62,483 annually)

Under broad supervision, the QA Tester/Analyst will drive the overall QA planning/tracking and reporting for project(s), as well as execution of test lifecycle deliverables per standard methodology and procedures to ensure successful Test Strategy/plan implementation for the Georgia Dept. of Transportation (GDOT). While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.  Candidates that were submitted previously to Req ID: 751006 and 755205 need not reapply.  While the intent may be a long-term tenure, this position is subject to annual budget restrictions.  The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.  Duties/Responsibilities: • Experience in testing Custom applications. • Experience in testing GIS components. • Actively interact with various teams. • Create and document test plans, Test Scenarios, test cases , execute tests, analyze results, and report problems and anomalies, all via the              lens of business end users • Operate in Agile approach to support testing needs. • Ensure Testcases are properly formulated, follow QA standards to ensure metrics are working. • Work closely and collaboratively with business partners, PMO and Vendor technical delivery teams to understand business requirements • Ensure software testing is done on-time and as planned and notify management about bottlenecks and other issues and risks • Assist Business subject matter experts and business analysts in the development of UAT test scenarios leveraging test cases • Participate in defect triage meetings and demos • Report weekly status to Quality Assurance Testing Lead Candidate Pay Range: $39.92- 43.00 per hr.  Visa: Permanent Resident (aka Green Card) or US Citizen preferred Local Only - Hybrid Work Schedule     Education: • Bachelor’s degree in Computer Science, Business, or similar      General Experience: • At least Three (3) years of experience with testing in software development projects. • Experience in mid-scale or large-scale system development projects (including using test automation, test strategy, developing and executing            test scripts and test plans) • Ability to prioritize multiple tasks. • Strong verbal and written communication skills • Able to review and analyze system specifications (e.g. System Requirements, Business Requirements, Design Documents, etc.) • Able to perform manual testing and/or automated testing using the supported tools. • Identify missing testcases, create new test cases and modify existing testcase for more completed accurate and efficient Test Coverage. • Experience in documenting Requirement Traceability Matrices (RTM) and confirming applications are ready for UAT • Experience in documenting Test Cases,  Test Results • Ability to prepare sample data for testing. • Skills in System testing, parallel/comparative testing, QA testing, performance and load testing, regression testing, security testing, business              continuity/disaster recovery testing, post-go-live testing/validation • Experience with mobile device testing is a plus. • Analytical mind and skills in troubleshooting, problem-solving, and issue isolation • Able to work with cross-functional teams to validate product quality throughout the development life cycle • Experience with GitHub, ServiceNow, TFS, JIRA   Specialized Experience: • Experience in STLC concepts and best practices. • Experience in running tests for application functions. • Experience with SDLC and agile methodologies. • Familiarity with defect management tools (TFS / JIRA) • Preferred to have experience with public sector.    Preferred training or software testing certifications such as: • International Software Testing Qualifications Board • Certified Test Engineer (CSTE) • Certified Associate in Software Testing (CAST)  

POSITION SUMMARY: Reporting to the Director of Enrollment and Student CRM Systems, the Systems Administration and User Support Specialist play a key role in advancing the effective use and ongoing evolution of the University's Technolutions Slate CRM platform across multiple databases. The specialist serves as both a frontline resource and a subject matter expert for Slate users across campus, guiding adoption through training, documentation, and collaborative problem-solving. In addition to supporting end users, the specialist develops and maintains core CRM functionality (including forms, events, and communication tools), contributes to the design and enhancement of data structures, workflows, applications, portals, integrations, and related components, and ensures data integrity through auditing and resolution efforts. The specialist also partners on cross-functional projects to optimize CRM capabilities for institutional goals, manages testing and quality assurance processes, and oversees team and project productivity practices to support effective collaboration and alignment across university priorities. JOB DUTIES/RESPONSIBILITIES: System Configuration, Development, and Customization (40%) Develop communication campaigns, forms, and events/templates in support of core processes and workflows for units across campus. Support and monitor constituency usage of communication, form, and event tools. Customize the CRM configuration in Slate to meet the unique needs of different offices/departments. Assist in development of Slate data structures, workflows, applications, automations, portals, and related infrastructure to support operational requirements and streamline processes for offices across campus. Build and configure application and form processes in Slate (including infrastructure for supporting materials, recommendations/references, checklists, and other processing needs). Build complex, multi-stage workflows to streamline and automate business processes; assist in implementation of appropriate permission settings and access controls, ensuring data security and maintaining compliance. Create and maintain portals for student, staff, and faculty end users, providing secure and personalized access to relevant information, forms, and applications. Stay up to date with industry best practices and technological advancements, exploring opportunities to leverage new features and functionalities of the Slate system. User Training and Support (30%) Create and maintain comprehensive documentation of system configurations, workflows, and user guides to facilitate knowledge sharing and support users. Develop and deliver training programs and materials to educate users on optimized system usage, new features, and best practices. Develop and implement innovative solutions for managing, maintaining, and sharing documentation, training, and instruction materials; conceptualize, design, and/or develop tools and applications to provide robust and user-friendly support resources. Troubleshoot and diagnose user-reported problems, identify and implement solutions, and triage problems to other ESCRMS process owners or Technolutions support as necessary; guide power users in understanding and troubleshooting problems independently. Develop and manage user assistance processes and tools, ensuring rapid and optimal resolution of requests for assistance while optimizing ESCRMS team bandwidth; manage productivity tools (e.g. Airtable, Slack) for use by Slate constituents across campus. Serve as a subject matter expert in Slate administration; develop, train, and guide Slate users across campus; support individual offices in their day-to-day adoption of Slate functionality. System Administration and Maintenance (20%) Develop tools and practices for auditing data in Slate to maintain data integrity. Develop tools for monitoring user adherence to system requirements and best practices, and for automating alert and mitigation notifications. Investigate and resolve system issues, including errors for imports/exports and integrations between systems, and data discrepancies. Assist Slate users with matching and duplication issues in data imports. Assist in design and implementation of system integrations, developing import/export processes in Slate and ensuring seamless and secure data flow between Slate and other applications. ESCRMS Team Management and Process/Tool Development (10%) Continuously evaluate existing team processes and identify areas for improvement. Develop and implement innovative solutions to enhance team productivity and efficiency; manage team productivity tools and practices (e.g. Airtable, Slack). Conceptualize, design, and build tools and applications to support the team's operations; utilize technical skills to create solutions that optimize team performance and decision-making processes; stay up to date with technological advancements and suggest relevant tools to enhance team collaboration. Prepare requests for operating budget; reconcile expenditures, process financial transactions and audit monthly budget reports. CONTACTS: Frequent interaction with Slate users, program managers, and stakeholders across campus. Occasional collaboration with Enterprise Applications (IS), campus data stewards, VP for Enrollment Management, VP for Planning and Policy, University Communications, and Technolutions staff. Occasional contact with vendors providing consulting or development services. WORKING CONDITIONS/PHYSICAL EFFORT: Majority of work is completed at two-monitor workstation and requires one to work from computer full-time. Remote work may be considered. QUALIFICATIONS: Knowledge, skills & ability: Advanced knowledge of relational database (CRM) configuration and management. Strong analytical, research, critical thinking, and creative problem-solving skills, including the ability to identify, analyze, and resolve complex problems. Strong attention to detail and demonstrated ability to audit data, map processes, and organize/synthesize information from disparate sources. Demonstrated ability to balance multiple projects and tasks and to adapt in a fast-paced, ever-changing environment. Demonstrated ability to learn new systems, procedures, and processes quickly and independently. Excellent interpersonal and communication skills, and the ability to build and maintain strong relationships with Slate users and teams across campus. Demonstrated ability to create system/process documentation, develop training materials/plans, and train users. Proficiency in Microsoft suite of products. Knowledge of student information systems (SIS) preferred. Thorough understanding of FERPA and compliance; demonstrated ability to handle highly confidential information. EDUCATION & EXPERIENCE: Bachelor's degree required. Prior higher education experience preferred. 3-5 years of experience working in CRM/relational database systems required. Experience in reporting, UX/UI design, and/or web development preferred. WORK HOURS: Full-time; Non-exempt Monday-Friday 8:30AM-5:00pm PAY STRUCTURE: Pay Grade 6 (Hiring range $47,154 to $62,483 annually)