Browse
···
Log in / Register

Technical Support Engineer

$75,000/year

MasteryPrep

West Roxbury, Boston, MA, USA

Favourites
Share

Description

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

Source:  workable View original post

Location
West Roxbury, Boston, MA, USA
Show map

workable

You may also like

Workable
Security Engineering Manager
Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture. The Security Engineering Manager will lead the evolution of our cybersecurity engineering, architecture, and operations. This role bridges strategic and tactical domains – collaborate cross-functionally with IT and business stakeholders, oversee enterprise security architecture (both Cloud and on-prem), manage security engineering team, and optimize security operations (including an outsourced SOC). This is a strategic role designed for a seasoned security expert with a proven ability to manage teams, architect complex solutions, and influence across departments. The successful candidate must be strategic while also comfortable at tactical level, with both leadership and hands-on responsibilities. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations. Essential Job Functions include the following, but are not limited to: Leadership & Strategy Serve as a strategic advisor to the IT leadership team on emerging threats, investment priorities, and security posture. Set and track KPIs, KRIs, OKRs, and metrics to ensure effectiveness and continuous improvement. Collaborate closely with Infrastructure and Operations, Enterprise Applications, Application Development, and Enterprise Data teams to embed security into their processes. Present to executive stakeholders and help translate technical risk into business impact. Serve as the security SME in enterprise projects and technology investments, including tool evaluations, acquisitions, and divestitures, including strategic planning, budgeting, and cross-functional alignment. Security Architecture & Engineering Define and drive the enterprise security architecture roadmap across infrastructure, cloud, applications, and Operational Technology (OT). Lead the design and implementation of security controls, frameworks, and reference architectures. Oversee architecture reviews, and secure-by-design practices across the organization. Ensure baseline security measures are implemented and monitored (e.g., hardening, patching, zero trust, segmentation). Manage integration and ongoing optimization of security tools (e.g., CSPM, CNAPP, IAM, PKI, DLP). Identity & Access Management (IAM) Lead the Security Engineering function responsible for Identity and Access Management Architect and enhance enterprise IAM strategy including RBAC, PAM, MFA, SoD, and JML lifecycle. Drive IAM policy creation and enforcement across service, privileged, and user accounts. Guide the definition of IAM operating models, access certification processes, and automation of identity governance. Security Operations & Incident Response Oversee day-to-day security operations including SOC management (outsourced), SIEM/SOAR (Microsoft Sentinel), EDR/XDR, and threat detection and response. Collaborate with the SOC to improve detection rules, reduce false positives, and ensure robust incident detection and response capabilities. Plan and oversee penetration testing, forensic analysis, and incident investigations. Governance, Risk, & Compliance Align security architecture and operations with regulatory frameworks such as NIST, ISO 27001, CMMC, PCI-DSS, and GDPR. Partner with the GRC and Audit teams to ensure technical controls support broader compliance and risk. Coordinate with the GRC team to support policy development, risk assessments, and business continuity/disaster recovery planning. Requirements Physical Activities: The employee is occasionally required to stoop, kneel, crouch, climb or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Qualifications Experience: 10+ years of experience in cybersecurity with increasing leadership responsibility, with at least 4+ years direct people management in technical security teams. Extensive experience in security architecture, cloud platforms (Microsoft Azure, M365), and enterprise security tools. Strong command of at least 3 of the following core security domains: IAM, SIEM, vulnerability management, network security, DevSecOps, and incident response. Experience leading or managing an outsourced SOC or MDR provider. Proven leadership in security engineering and operations in a hybrid (cloud/on-prem) environment. Education: Bachelor’s degree in computer science, Engineering, related field, or equivalent work experience. Specialized Knowledge and Skills: Advanced degree (e.g., MS in Cybersecurity) is a plus. Certifications such as CISSP, CISM, Microsoft Certified: Cybersecurity Architect Expert, Azure Solutions Architect, or CEH. Experience with Microsoft Defender suite, Intune, Microsoft Sentinel, various IAM and Vulnerability Management Tools. Familiarity with security control frameworks (e.g., NIST CSF, MITRE ATT&CK, CIS). Excellent communication and interpersonal skills, with proven ability to lead across functions and influence executive stakeholders. Experience in Zero Trust architecture and OT security a big plus. Salary range for this position is $111,000 - $165,000 depending on experience Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action Employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Newton, NJ, USA
$111,000-165,000/year
Craigslist
Oregon Oils: Office Admin Department Team Lead (Portland)
OREGON OILS, INC. 2515 NW 28th Ave Portland OR 97210 www.oregonoilsinc.com Dispatching/Scheduling Manager $27.00 per hour Medical, dental, vision insurance 6 paid holidays a year 1 Week PTO after 1 year of employment, 2 WEEKS after 2 years! Pay raise within 6 months – 1 year PERKS: Pay raise within 6 months – 1 year pending review Paid lunch break – 30 minutes Private parking lot in front of building PTO – no cap 401K HOW TO APPLY: Please respond to this advertisement via email. Please attach your resume or paste it into the body of the email. You may include any additional items such as a cover letter, mission statement, references, etc. An Oregon Oils representative will reach out to you via the phone number you provided for an interview if you are selected. OUR STORY: Oregon Oils, Inc. is a locally owned and operated recycler of used cooking oils and grease trap material. We are a family owned and friendly company. We have been in business since 1992. Our company has quadrupled in size since then. We are growing quickly and are currently looking to add an additional member to our team. WHY WORK FOR US: Oregon Oils provides opportunities for employees to advance in their positions, taking on more responsibility, more hours and higher pay. We have several employees who have been employed with our company for 10+ years! We look to help people grow into their position with us and maintain job security. Hard and safe workers do not go unnoticed here. You are not just another employee here but part of the Oregon Oils family. QUALIFICATIONS: Routing and dispatching experience preferred Familiar with Oregon and Washington cities and roadway systems Proficient in Microsoft Office - Word, Excel, Outlook QuickBooks software experience Smart Service Quick Books Scheduling Software a plus Be able to manage multiple responsibilities through multitasking Ability to work well under pressure Problem solving and creative thinking skills Office/customer service experience required Good verbal/written communication skills Positive attitude and friendly with staff/ customers – This is especially important to us! A team player Ability to type at least 40-50WPM Okay with grease odors from technicians/ plant area SCOPE OF WORK: Build and enter weekly routes for 6 technicians while ensuring optimization Communicate with City Inspectors regularly. Email routes to Inspectors on a weekly basis Supervise 4-6 employees Dispatch technicians to resolve customer emergencies Answer phones and respond to emails Gather new account information and enter new accounts Assist with processing of billing and automatic payments Coordinating emergency appointments Troubleshoot issues during a service/after a service Sending pump out reports to city inspectors Maintaining a daily call log through google sheets Check in and stamp technicians' daily paperwork Maintain customer accounts through attention to detail Update customer accounts with most current information WORK ENVIRONMENT: Wrap around desk with dual 23” monitors. In heated/cooled open office. Private bathroom for staff, free coffee/ tea, filtered water dispenser, staff kitchen with fridge, microwave, and toaster oven. BENEFITS: PDX Sick Time – Accrues in first year, use if needed – 40 hours per year Three month waiting period before benefits are available Medical/Dental/Vision Insurance: We cover 50% of single base plan – Kaiser Permanente Paid Holidays: 6 per year After one year of employment: 401K – Brokered Oregon Oils PTO: Second calendar year - 12 days Seventh calendar year - 17 days PTO does not have cap, will not lose it if you do not use it
2524 NW Marshall St, Portland, OR 97210, USA
$27/hour
Workable
SQA Manual Tester
ProArch is looking for a dedicated SQA Manual Tester to join our quality assurance team. In this role, you will be responsible for ensuring the highest quality of our software products by executing manual testing processes. You will work collaboratively with developers, product managers, and other stakeholders to identify defects and ensure our applications are user-friendly and functionally robust. Key Responsibilities: Design and execute comprehensive test plans and test cases based on system requirements and specifications. Identify, document, and track defects to ensure timely resolution. Conduct various types of testing, including functional, regression, and user acceptance testing. Perform exploratory testing to identify potential issues and improve product usability. Communicate test results, issues, and progress to team members and stakeholders effectively. Participate in requirement reviews and contribute to product development discussions. Maintain detailed and accurate test documentation and reports. Requirements Strong working experience in Manual Testing on windows, Mobile and Web applications. Having knowledge on Automation is an advantage. Should have very good knowledge on SQL. Should be aware of database testing & Linux fundamentals. Exposure to web services (SoapUI, REST etc). Should be familiar with all the major stages of SDLC, STLC and Bug Life Cycle. Should be aware of doing the Requirement Analysis. Work experience / knowledge in testing the client service-oriented architectures is must. Should be capable of interacting/communicating with the client. Good in both oral & written skills.
Atlanta, GA, USA
Negotiable Salary
Craigslist
Live-In Caregiver Resident Manager (Salem)
Are you a compassionate and caring individual seeking a rewarding career? We are looking for dedicated, professional caregivers to support individuals with severe and persistent mental health needs. This role involves providing a safe, structured, and nurturing environment while promoting independence and dignity for our clients. Most clients perform Activities of Daily Living (ADLs) independently but may require occasional assistance. Your responsibilities will include medication management, meal preparation, light housekeeping, appointment scheduling, charting, and utilizing basic computer skills. The ideal candidate is patient, fair, consistent, and approachable, with excellent communication skills. This position offers the satisfaction of helping individuals who cannot always fully help themselves. Shift: • Sunday 7:00 PM through Thursday 7:00 PM Qualifications: • High school diploma or equivalent. • Minimum of one year of caregiving experience. • Clear criminal background check. • No substantiated cases of abuse. • Ability to follow written and oral instructions effectively. • Strong communication skills. • Experience in medication administration and management. Key Responsibilities: • Administer and manage medications. • Provide aid with ADLs if needed. • Prepare and cook three meals daily. • Perform light housekeeping tasks. • Offer companionship and emotional support. • Document client progress and report unusual incidents. • Respond quickly and responsibly to emergencies. Essential Skills and Attributes: • Proven caregiving experience. • Knowledge of emergency response procedures and first aid (CPR certification preferred). • Ability to maintain a clean and organized environment • Commitment to health and safety standards. • Ability to deescalate situations • Excellent time management and organizational skills. • Strong communication and interpersonal abilities. • High ethical standards. • Physical endurance and ability to perform caregiving tasks. If you are passionate about making a difference in the lives of others, this role could be the perfect fit for you. Join our team and help provide meaningful support to individuals in need.
1140 Barnes Ave SE, Salem, OR 97306, USA
$260/day
Workable
Field IT Technician
Position Overview We are seeking a Field IT Technician to join our growing team. This role combines IT expertise with hands-on fieldwork, supporting the installation, configuration, and troubleshooting of enterprise security systems. The ideal candidate will have a strong foundation in networking, databases, and system administration, along with the ability to work independently in client environments. Responsibilities Install, configure, and maintain access control systems, video surveillance, and other security technologies. Provide IT/networking support for system integration, including switches, servers, and wireless devices. Configure databases and applications for security platforms (e.g., S2, Lenel, Genetec, Milestone, etc.). Perform troubleshooting for hardware, software, and network connectivity issues. Collaborate with project managers and engineers to deliver projects on time and within scope. Provide end-user training and support as needed. Maintain accurate service documentation, system diagrams, and project notes. Ensure compliance with company standards, client requirements, and industry best practices. Additional Qualifications 2+ years of IT or field technician experience (security industry preferred, but not required). Strong understanding of TCP/IP networking, VLANs, and Windows environments. Familiarity with databases (SQL, PostgreSQL, or similar) and basic query skills. Experience with access control or video management systems a plus. Ability to read and interpret wiring diagrams and technical documentation. Strong problem-solving skills with a customer-first mindset. Willingness to travel locally to client sites; valid driver’s license required. Ability to lift and mount equipment when needed (up to 50 lbs). Requirements Other Requirements Legally Eligible to Work in The U.S. Able to Pass a Background Investigation and Drug Screening Benefits About Us EasTec is a leading Security Integration company, delivering advanced access control, video surveillance, and networked security solutions to clients across healthcare, education, commercial, and government sectors. We pride ourselves on innovation, reliability, and excellent customer service. What We Offer - Salary & Benefits Competitive hourly rates based on experience Medical Benefits Available 401k Plan PTO (Paid Time Off) Paid Holidays Training Product Certification Genetec Lenel Milestone Bosch
Neptune Township, NJ, USA
Negotiable Salary
Craigslist
Warehouse**19.50/hr**Local Company! Little Exp Needed**Public Trans**
Pick, Pack, and Ship Warehouse Associate Our client is a fast-growing, dynamic, well-established Oregon-based distributor and internet fulfillment provider of consumer products. SUMMARY This position requires a mix of skills and an upbeat, positive attitude. Prior work experience is needed but does not need to be industry-related. The team has a light, easy-going culture, and the warehouse is a comfortable, environment-controlled facility! SHIFT: Monday - Friday, 7:00 am-3:00 pm or 8:00 am - 4:00 pm Depending on assignment PAY: Up to $19.50/hr, depending on assignment DUTIES: Pick and pack items for outbound Using RF scanners Using logistical systems for shipping/receiving Need to be comfortable lifting up to 25lbs consistently. Folding boxes to be used for shipping Packing and labeling items for shipping Unload shipping containers of product inbound. Email your resume to portlandwest@pridestaff.com Or Call: 971.371.4028 Or Come by our office from 9:30 a.m. to 3:00 p.m. M-F 12600 SW Crescent Street STE 180, Beaverton, OR 97005 PrideStaff Portland is a locally owned and operated Staffing Agency. PrideStaff is a winner of the coveted “Best of Staffing” Diamond award for 16 consecutive years for the highest level of satisfaction as rated by our valued Employees and Clients. Let us support your job and career search and see the difference PrideStaff can make for you!
3280 SW 121st Ave, Beaverton, OR 97005, USA
$19/hour
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.