Network Engineer (NY/NJ/CT/PA)

SUMMARY: Provides technical support to the university community. Resolves moderately complex technical problems (tier 1 and some tier 2), and may provide functional direction to student employees, as needed. JOB DUTIES/RESPONSIBILITIES: Provide phone support in the Help Desk call center. Analyze computer problems; gather customer specific needs; process workflow with clear explanation of problems and resolution. Create workflow / call tickets for phone support, walk in traffic, and emails to the Help Desk. Support live chat communications. As needed, direct workflow / service requests to proper technicians or other departments within Information Services with agreed service levels Provide support for the walk up Help Desk; assist with computer service issues and provide support for mobile devices Committee assignments as assigned Other tasks as assigned WORKING CONDITIONS/PHYSICAL EFFORT: Lift and carry computer equipment, including CPUs, monitors, small printers, scanners, and other peripherals QUALIFICATIONS: Microsoft Office Software Suite previous experience Hardware support for dual core computers and newer Operating System previous experience Familiarity desired with both PC and Mac platforms for hardware and software Ability to work directly, face to face, or over the phone, with customer Ability to analyze moderately complex computer problems Ability to communicate effectively, both orally and in writing Strong organizational skills EDUCATION & EXPERIENCE: Customer Service-related experience preferred High School Diploma required Some college or professional technology education desired WORK HOURS: Full-Time; Non-Exempt position Monday-Friday 10:30AM-7:30PM, but may work a varied schedule, including adjusted shifts as needed. Weekend work during back-to-school period, and rotating weekends (Saturday/Sunday 10:00AM-4:00PM) SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)

Day-to-day administration, monitoring, and maintenance related to routers, switches, firewalls, load balancers, packet shapers, wireless systems, and circuits. Design, implement, and monitor network systems related to: Cisco network routers, switches, firewalls, load balancers, WiFi systems, Circuits: WAN/MPLS, internet, replication, SIP, Network VPNs. Assure off-site disaster recovery environment is consistently available. Participate in disaster recovery testing as directed. Work with IT Security Team to select, implement, and maintain security-related systems and address related incidents/events. Conduct troubleshooting and repair tasks on network at a detailed level and by device. Identify and resolve recurring issues and mitigate reliability risks. Coordinate, plan, and/or execute multiple annual disaster recovery exercises. Adhere to established change management processes. Create and maintain operational procedures. Provide level 3 technical support and participate in team on-call rotation. Participate in capacity planning, ensuring that systems have the capacity to meet strategic business needs with few or no reliability issues. Work with 3rd-party vendors to procure hardware and software solutions, as well as addressing updates and issues after implementation. Provide assistance and mentoring to Network Infrastructure Administrators and other Network Infrastructure Engineers. Other duties may be assigned to meet ongoing business needs. Requirements A minimum of five years of experience working in networking as an engineer or administrator Must have hands-on experience with Cisco routers and switches as well as Cisco ACI and Cisco AnyConnect Must have experience with F5 Load Balancers, VPNs Experience supporting security initiatives and implementing security best practices in networking, to include VPNs and Cisco Firewalls Ability to maintain various network systems hardware and software technologies Scripting and automation experience in PowerShell Experience in single data center network with disaster recovery site Windows Server, Linux, and Mac OS system administration Solarwinds for network monitoring Wireshark Sniffer/packet capture tools SSH and Telnet client and terminal emulator programs Governance, Risk and Compliance assessments, PCI compliance, and audits Contracts, implementations, terminations, and maintenance of circuits from various providers Disaster recovery

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Now Hiring: Low Voltage Technician – Immediate Start Location: Broward & Dade County, FL ReignerTechnology.com | 954-294-5235 IG reignertechnology Overview: Reigner Technology is a leading provider of innovative IT solutions and structured cabling services for commercial clients. We specialize in low-voltage installations, network infrastructure, system integrations, and smart technology deployment. Our mission is to deliver reliable, scalable, and efficient tech solutions that empower businesses to operate at peak performance. Position Summary: As a Technology Specialist at Reigner Technology, you will be responsible for supporting the design, implementation, and maintenance of IT systems and network infrastructure. You will work directly with clients, project managers, and field technicians to ensure all technology solutions are delivered on time, within scope, and to the highest quality standards. Key Responsibilities: Install, configure, and troubleshoot network systems, servers, routers, and switches. Manage structured cabling installations including CAT5e/CAT6, fiber optics, and wireless access points. Conduct site surveys and support system design for new projects. Collaborate with clients to assess technology needs and provide tailored solutions. Document installations, configurations, and system performance reports. Maintain up-to-date knowledge of technology trends and best practices. Qualifications: 2+ years of experience in IT support, low-voltage cabling, or network infrastructure (preferred). Strong understanding of network architecture and system integration. Familiarity with tools such as Fluke testers, labeling systems, and patch panel setups. Excellent problem-solving skills and attention to detail. Ability to work independently and within a team environment. Valid driver’s license and willingness to travel to job sites. What We Offer: Opportunities for growth and certification support. Hands-on experience with cutting-edge technologies. A collaborative, supportive team culture. Competitive compensation based on experience. Strong customer service, attention to detail, and problem-solving skills Ability to read diagrams, blueprints, and follow technical instructions Knowledge of networking fundamentals and low voltage standards Self-motivated and quick to learn new technologies Tools & Equipment Experience: Punch tools (110/66), tone sets, crimp tools, volt-ohm meters, cable testers Standard hand tools: screwdrivers, pliers, drywall saws, drills, strippers, tape measure, flashlight, etc. Requirements: Valid driver's license with a clean driving record Able to lift 50+ lbs, work from ladders, and in confined spaces Visual and auditory ability to distinguish signals, colors, and fine print Must pass background check and drug screening Authorized to work in the U.S. Willingness to travel locally to job sites as needed Schedule: Monday – Friday On-call availability may be required

The U.S. Department of State (Department), Office of Inspector General (OIG) has a requirement for full-time Information Technology (IT) Management Networking and Security Services support. The purpose of the task order is to provide professional services personnel to provide quality, comprehensive IT support to the OIG in an effective and efficient manner with a vision to maintain effective and efficient IT operations commensurate with industry best practices, while ensuring the confidentiality, integrity, and availability of OIG data. Job Duties: Manages all components and aspects of OIGNet network, provides assistance and support as necessary for OpenNet and ClassNet networks Manages routing, switching and firewall infrastructure for on-premises, co-location site and cloud environments Supports existing and new implementations from an operational perspective Designs, implements and supports new network and datacenter solutions such as voiceover-IP, IPv6, datacenter switches and routing Monitors performance of network infrastructure and provides last tier troubleshooting support as necessary Monitors availability of all applications, systems and networks per established SLAs Monitors overall security posture of applications, systems and networks and takes immediate action to address identified issues Implements and/or uses IT security tools to monitor and protect OIGNet network and all associated assets Implements zero-trust network architecture concepts to always keep OIGNet network secure Works with lead network engineer and datacenter manager to set priorities for projects and tasks Guides junior engineers as necessary on topics related to OIG projects and tasks Participates in team meetings, collaborates with other team members and teams on projects and tasks Creates detailed network diagrams, as built, and standard operating procedure documents Uses OIG ticketing system to resolve problem tickets Interfaces with external entities such as IRM, other federal agencies and internet service providers to work on projects and troubleshooting efforts when necessary Supports all FISMA A&A and continuous monitoring efforts for on-premise and cloud environments Provides last tier support during normal business and after hours in critical network outage situations to provide quick resolution Requirements A bachelor’s degree in engineering or computer science or related IT field and ten years of experience in support of Windows/Linux/Unix operating systems, Cisco networking equipment and systems integration for classified and unclassified networks. Experience in planning and executing systems engineering projects in support of system engineering life cycle development for classified and unclassified environments. Strong problem solving, leadership and project management skills. Proficiency with all aspects of Windows Server 2003, 2008 Active Directory Services. Understanding of the Border Gateway Routing Protocol (BGRP) and Generic Routing Encapsulation (GRE). Knowledge of CISCO routers and switches and networking technologies. Experience with VPN encryption devices, such as Cisco routers, Cisco ASA’s and Nortel Connectivity. Ability to troubleshoot network connectivity issues and resolve problems related to outages. Ability to evaluate residing systems for network, system and security readiness as well as provide troubleshooting for application environment issues. Additional desired qualifications include: Eight years of experience with designing, installing and supporting routing, switching and firewall equipment Eight years of experience designing secure complex network solutions based upon requirements Eight years of experience working with Cisco, Juniper and Ciena switches Three years of experience with routing and switching protocols such as OSPF, BGP, HSRP, VRRP, spanning tree, various 802.1 protocols, trunking and traffic aggregation Three years of experience working with Palo Alto firewalls, Panorama Two years of experience working in Microsoft Azure cloud environment supporting and designing new solutions Two years of experience working directly with internet service providers Two years of experience with deploying or administering network configuration management solutions Three years for experience designing and implementing fault tolerant solutions to eliminate single points of failure and make networks as resilient as possible Experience supporting and managing enterprise wireless network solutions Experience supporting federal agency networks and datacenters Experience with implementing and using performance management and security management tools Good understanding of requirements for federal agencies network such as trusted internet connections (TIC 3.0), DHS Binding Operational Directives, OMB Memorandums etc. Knowledgeable about the zero trust networking technologies and hands-on experience with supporting solutions implementing this concept Experience working with and implementing IPv6 addressing and networking for the entire networks Familiarity with DHS CDM program implementation and/or support Strong knowledge and deep understanding of the OSI network stack and hands-on experience with layer 2 and 3 concepts Strong knowledge and deep understanding of network security concepts and implementation to protect federal networks Strong knowledge and deep understanding of protocols such as DNS, DHCP, HTTP, SMTP Understanding of and experience with ITIL, CMMI, and/or PMP processes and implementation. Other Duties:   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

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