Front Desk Receptionist/ Switchboard Operator- Facilities

POSITION DESCRIPTION Title:                           Front Desk Receptionist/Switchboard Operator Department:              Administrative Support Pay: $17.50 - $18.00/hr. Based on experience Summary:                  Greets visitors and provide direction, handle incoming calls and supply information to callers, perform general administrative duties. Also may assist other administrative staff with overflow work. Place, receives and routes a high volume of calls through a Nortel switchboard. Handle all incoming departmental faxes for pickup/delivery. Update WES agency voice mail at beginning of shift and throughout the day. Update WES agency telephone listing and distribute.   Qualifications:           High School diploma and 1-2 years of front desk experience. Excellent Customer Services Skills Computer Literate Excellent Professional communication abilities are essential. handle incoming calls Professionally   Responsibilities:       Operate an 8 line switchboard for the entire agency. Direct incoming calls to their proper location within the agency. Greets all visitors and provide direction. Maintain agency telephone directory. Update WES agency voice mail at beginning of shift and throughout the day. Update WES agency telephone listing and distribute.   ORGANIZATIONAL ACCOUNTABILITY & RELATIONSHIPS: 1.     The individual is to be supervised by the Office Manager. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by successfully performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually moderate. GENERAL SIGN OFF: The employee is expected to adhere to all agency policies and to act as a role model in the adherence to agency policies. I have read and understand this explanation and job description.   Signature: ________________________________________ Date: __________ HR Signature: _____________________________________ Date: __________