Technical Support Analyst (Tier 2)

Job Summary: As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and collaborate with other IT professionals to ensure the delivery of superior IT services. Your role will involve troubleshooting advanced issues, mentoring junior staff, and participating in project work. Key Responsibilities: Advanced Technical Support: Resolve complex technical issues escalated from Tier 1 and Tier 2 support, ensuring timely and effective resolution, including but not limited to: Virtualization: VMware & HyperV Backup systems and Storage Network and Security (Firewall Systems, Router and Switches etc.) Active Directory and O365 Administration System Administration: Perform advanced system administration tasks, including server management, network configuration, and security implementations on Windows Servers 2008-2022 (AD, AZURE AD, DNS, DHCP, Online Exchange/ 0365) Project Participation: Collaborate with project teams to design, implement, and manage IT projects for clients. Mentorship and Training: Provide guidance and training to Tier 1 and Tier 2 support staff, fostering a culture of continuous learning and improvement. Client Interaction: Communicate effectively with clients to understand their technical needs, provide updates, and ensure satisfaction with services rendered. Documentation: Maintain detailed and accurate documentation of technical solutions, procedures, and client interactions. Proactive Maintenance: Conduct regular system audits, performance tuning, and preventive maintenance to ensure optimal system performance and reliability. Incident Management: Lead the response to major incidents, including identification, resolution, and post-incident review to prevent recurrence. Security: Implement and manage security measures to protect client data and systems from threats and vulnerabilities. Qualifications: ·        Experience in a technical support role, with at least 2 years in a Tier 3 or senior support capacity. ·        Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable. ·        Technical Skills: Proficient in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices. ·        Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently. ·        Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. ·        Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships. ·        Team Player: Ability to work collaboratively within a team environment and share knowledge effectively.   Requirements Experience in a technical support role, with at least 2 years in a Tier 3 or senior support capacity. Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable. Technical Skills: Proficient in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices. Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships. Team Player: Ability to work collaboratively within a team environment and share knowledge effectively.   Benefits Benefits: Company-paid Day-1 Health Insurance for employee Company-paid AD&D Insurance Company-paid LTD & STD Insurance Unlimited PTO Employee Assistance Program Dental Insurance Vision Insurance 401k Life Insurance Additional Information: Position Type: Full time, salaried Salary Range: $85,000 - $120,000/yr Unlimited PTO Eligibility: After 90 days Employee Ownership Eligible after 1 year of service

Launch Your IT Career with Northstar Technologies At Northstar Technologies, we don’t just hire talent—we develop it. We’re looking for motivated problem-solvers who want to learn, grow, and build lasting careers in IT. If you bring curiosity, initiative, and the drive to take on challenges, we’ll provide the tools, training, and mentorship to help you succeed! Why Choose Northstar? We believe the best way to grow our company is to grow our people. That’s why every person starts with our hands-on, 3-month remote training program, designed to fast-track your skills with the guidance of team and access to enterprise-level equipment. What We Offer • Accelerated Learning:– In as little as 3 months (or faster, based on your pace). • Mentorship:Learn directly from experienced engineers committed to your growth. • Cutting Edge Tech: Train on modern, enterprise-grade infrastructure.. • Career Growth: Start at $22/hr with a clear path to raises and advancement. • Exciting Travel Opportunities : Gain valuable nationwide project experience, expand your professional network, and build skills in diverse environments. Work, travel, and explore! With 100% travel required, you’ll experience new cities and opportunities while your housing and relocation are fully covered. Comprehensive Benefits Medical, Dental, Vision, Life Insurance, and Paid PTO/Holidays. Who We’re Looking For Ideal candidates bring: • Problem-solving skills: You tackle challenges directly and seek new solutions. • A Willingness to Learn: You’re adaptable and eager to gain new skills. • A Team-Oriented Mindset: You value collaboration and open communication. • Attention to Detail: You’re organized and thorough. • Practical Thinking: You approach problems with an open mind and resourcefulness. Requirements: • Ability to pass a comprehensive background check (including criminal history) and drug screen. • 100% travel and relocation required (company provides housing and relocation support). • Flexibility to live and work in project cities for extended periods. • Authorization to work in the U.S. Ready to Move Forward? Send your resume to info@northstar-tek.com and start your journey with Northstar Technologies. We help businesses transform through technology, providing secure, agile, and cloud-ready IT infrastructure solutions. Our services range from strategy and consulting to design, implementation, and support.

At Sangoma, we power the future of business communications with innovative, scalable, and reliable solutions. From voice, video, and messaging to networking and security, our all-in-one platform keeps businesses seamlessly connected—anytime, anywhere. With a commitment to providing advanced and integrated UCaaS solutions, Sangoma offers a unique range of services designed to meet the evolving needs of businesses. In this role, you will leverage your extensive knowledge of IT systems and platforms to design and implement comprehensive, scalable solutions that seamlessly integrate with our products. You will play a critical role in driving technical initiatives and will collaborate with various stakeholders to ensure the successful delivery of integrated communication solutions. Your Role: Design and implement scalable solutions that integrate various IT systems and platforms with Sangoma's products. Collaborate with customers, engineers, and project managers to gather requirements and present effective architectural solutions. Conduct feasibility studies and prototyping to evaluate the integration of new technologies. Provide technical guidance and leadership throughout the development and implementation phases of projects. Document architectural designs, integration processes, and system configurations for future reference. Stay current with industry trends, emerging technologies, and best practices related to IT systems and platform integration. Engage in solution reviews to ensure consistency and alignment with Sangoma’s strategic goals. Requirements 4 - 6 years proven experience as a Solutions Architect, with a focus on IT systems integration. Strong understanding of cloud platforms, networking, and telecommunications. Experience with integration methodologies and tools (e.g., APIs, ETL, middleware). Ability to analyze complex systems and troubleshoot integration challenges. Excellent communication, presentation, and interpersonal skills. Proven ability to work collaboratively with diverse teams and stakeholders. Practical experience with at least two of the following: Salesforce - CRM, NetSuite - ERP, CPQs, billing or payment systems. Working knowledge of system integration frameworks such as ESBs, API Gateways and  Event Driven Architecture. Understanding of APIs (REST/SOAP), JSON/XML, authentication (OAuth2, API keys), and ETL pipelines. Relevant certifications (e.g., AWS Certified Solutions Architect, TOGAF) are a plus. Bachelor's degree, preferred. What We Offer: Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) are effective after a short waiting period Matching 401K program - 100% match on 4%. Employee Stock Purchase Plan after one year of service. Flexible Time Off & Company Holidays Entrepreneurial work environment partnered with high growth career opportunities We value transparency and fairness in our compensation practices. For this role, we offer a salary range of $110,000 to $125,000 per year, commensurate with experience, qualifications, and location.  Our culture thrives on trust, collaboration, and a passion for customer success. At Sangoma, you’ll find the agility of a startup with the stability of a profitable, publicly traded company. If you want to make an impact, grow your career, and be part of a team that values integrity, accountability, and teamwork, we’d love to meet you. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

craigslist is currently seeking a systems administrator to: assist in maintaining a stable and scalable platform where milliseconds matter provide systems planning, documentation, and communication in a Unix-like / Linux / *BSD environment collaborate in designing and extending a configuration, deployment, and monitoring framework manage and maintain multiple MariaDB clusters draw from and contribute to various open source projects meet interesting tech challenges at billion-page-view-per-day scale assist in crafting a development environment for effective code testing and deployment participate in on-call rotation with the rest of the team enjoy a tech-driven, laid-back, idealistic work culture Successful candidates will have excellent troubleshooting skills, deep understanding of computer security issues, and high-level experience in as many of the following areas as possible: very high performance / traffic web architectures configuration management / large scale deployment methods / ansible systems planning, documentation, and communication Linux / *BSD / Unix-like systems administration Perl / Python / Go / shell scripting MariaDB / Postgres / SQL database design and performance tuning Apache HTTPD / Mojolicious / Starman creating custom monitoring and metric collection network-attached storage / ZFS filesystem open source and commercial firewalls relational database management systems MTA software such as Postfix and Haraka key-value stores such as Redis developer support, QA, and testing TCP/IP and related protocols x86-64 and arm hardware The ideal candidate: self-motivated and highly productive a data-driven problem solver passionate about making things better for end users loves learning and teaching others passion for automation makes teammates better resourceful and adaptable communicates effectively craigslist offers: an unusually philanthropic company mission and philosophy a small team (~40) of fun-loving, smart, interesting, idealistic people non-garden-variety tech challenges at massive scale a tech nirvana, free from VCs, sales, marketing, biz dev, or pivoting big company stability and benefits -- w/o the dysfunction and despair craigslist benefits include: 100% paid (including eligible dependents) health and dental insurance craigslist-provided health reimbursement account ($4K-$10K) 3-to-1 match on employee charitable donations (up to 10% of salary) 401(k) matching program (up to 6% of salary), with immediate vesting 4 weeks paid time off; 10 paid holidays wellness stipend (up to $150/month) Please note: Candidates must be authorized to work in the United States without sponsorship. Interviews are being conducted virtually. All craigslist staff are currently working from home. To apply, please send a cover email highlighting your experience and interests as they relate to this position and paste your plain text resume into the body of the email with 'systems administrator' in the subject line. No attachments please. craigslist is an equal opportunity employer. craigslist policy prohibits discrimination based on age, genetic information, marital/domestic partner status, medical condition (including cancer, genetic characteristics, or AIDS/HIV status), mental or physical disability, national origin and ancestry (including language use and holding a driver's license granted under Vehicle Code section 12801.9), race and color, creed, religion, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity/expression, sexual orientation, weight, height, military/veteran status, or any other characteristic protected by federal, state, or local laws.

Spalding, a Saalex Company is seeking a senior Project Manager in Lexington Park, MD.  Spalding, a Saalex Company is a professional services company delivering cutting-edge solutions to the Department of Defense since 2001. Our expert-level solutions include software development, information technology, program management, financial management and business intelligence services.  Spalding offers competitive compensation, career development, flexible work schedules and excellent benefits. Position Type: Full-Time Salary: $115k-$130k annually (depending upon experience) Work Location: Fully Remote. **On-Site Requirements: On-boarding will require 1-2 visits to Patuxent River, MD for candidates that are local to the area. Candidates out of state will be onboarded virtually. Training will be virtual and telework maximized/permitted to the greatest extent possible, however for local candidates, training/tasking may require on-site work a few hours per week. Future on-site/telework requirements/schedules may change as additional client direction is received. Job Summary: Acts as a liaison between software development groups and PMA for the development and implementation of new and/or enhancement of PLM projects. Evaluates system requirements, platform data, and evolving business needs to recommend appropriate solutions and alternatives. Under general direction, uses specialized knowledge or skills to solve complex and unique problems, or direct the daily activities of a business, technical support, or functional support team. Establishes priorities for the completion of assigned tasks. Uses judgment to interpret internal and external issues and develop best practices. May direct resources, prioritize tasks and provide guidance to less experienced team members. Relies upon experience, interpersonal skills, and broad knowledge of field to ensure task completion in compliance with policies, procedures, and business strategy. Role and Responsibilities: The successful candidate will directly assist the government project leadership in managing the projects under the PLM pillar of the Logistics IT vision. They will help manage software requirements and the AGILE software development life cycle of a fielded system, and support Modernization of the system into new technologies. They will act as a liaison between the USN Fleet representatives, the PEO(CS) LOGIT Aviation Logistics Environment Team, and the contractor development teams.  Essential Functions:  Work with the Fleet in the identification, management, and resolution of software requirements and deficiencies, by creating the appropriate documentation for processing through configuration control boards.  Able to assemble a project plan in order to identify and track schedule and performance risks for the project. Implement, manage, and oversee all activities with the planning and execution of software application from requirements definition to retirement of software following the SDLC software production guidelines. Identify new methods and technologies that meet the requirements of the system and make recommendations for modernization of the system. Participate in requirements elicitation and management meetings, as well as the contractor AGILE ceremonies.  Apply strategies and processes for risk, issue, and opportunity management throughout the acquisition life cycle. Requirements Required: Must have 3 years of project management experience in Logistics IT or IT support of engineering activities or processes. At least 2 years of experience with PLM software. Ability to communicate effectively, both written and verbally, with technical and non-technical personnel. Prior experience working with government Integrated Project Teams. Bachelor’s degree in engineering, Computer Science, Information Systems, or related discipline. Additional 4 years of experience plus and Associate’s degree may be substituted.  Desired: 2 years of experience with Agile Development methodologies. Familiarity with NAVAIR programs. Prior military experience in the Aviation field. Familiarity with Logistic Data. Familiarity with Agile software development methodology.  Experience with modernizing fielded DoD software systems.  Experience in Product Owner or Development roles.  Experience with Microsoft Office products, including Microsoft Teams and MS Project. Education: Bachelor’s degree in engineering, Computer Science, Information Systems, or related discipline. Additional 4 years of experience plus and Associate’s degree may be substituted.  Security Clearance: Active Secret clearance required. Requirements to obtain a clearance include US Citizenship, security investigation, etc. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Stock Option Plan

Are you passionate about technology and looking for a dynamic work environment? We are an LED screen company specializing in rental, sales, and customization of screens and shapes, and we’re looking for motivated individuals to join our team! Position: Part-Time / Full-Time Location: San Diego , Santee Salary: Starts at $18 What You’ll Do: Assist in the installation and setup of LED screens for various events. Manage warehousing duties, including inventory tracking and organization. Work with computer software and mobile applications related to LED technology. Participate in occasional travel for installations and events. Who We’re Looking For: Knowledgeable in computer systems and software applications. Familiarity with mobile applications is a plus. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Willingness to travel as needed. Why Join Us? Be part of an innovative company in the growing LED industry. Flexible work hours to accommodate your schedule. Opportunities for professional growth and development. If you’re ready to take your career to the next level with a fun and exciting team, !Join us in bringing vibrant visuals to life! www.elegantlightings.com insta: elegan_lighitngs