Customer Service - Tech Support Specialist (Chatsworth)

Aipower Inc. – Shape the Future with Us! Aipower Inc., a rapidly expanding lithium battery manufacturer headquartered in Chatsworth, California, is on the lookout for driven individuals to join our team. Discover new skills and thrive in an environment that's experiencing unprecedented growth. Become an integral part of the "Fastest Growing Battery Manufacturer" in the United States and collaborate with Aipower Inc. under the alias BatteryEVO.com, dedicated to advancing America's Green Energy Solutions! We are currently seeking enthusiastic representatives to handle customer service chats and inbound calls. In addition to an attractive base salary, there are enticing sales bonus opportunities. What sets us apart is that these sales opportunities exclusively arise from customers already eager to make a purchase. There's no cold calling, no awkward requests for money, and no enduring constant complaints due to someone else's blunders. This role revolves around assisting individuals who are well-informed about their needs; we are seeking customer service representatives who can effortlessly multitask and convey confidence when engaging with our incoming callers. Key Highlights: Comprehensive training will be provided, and prior knowledge of lithium batteries, while not mandatory, is certainly a valuable asset. Key Responsibilities (though not limited to): -Engage in meaningful conversations with our customers over the phone, providing guidance on lithium battery purchases and troubleshooting issues with their existing lithium batteries. -Maintain meticulous records of all customer interactions in our computer systems for future reference. -Complete helpdesk forms for warranty replacements when necessary, following an assessment of the underlying issues. -Address and resolve concerns related to billing or service provision, referring service failure complaints to the designated departments for thorough investigation. -Are you ready to be part of our dynamic team and contribute to the sustainable energy future? Join Aipower Inc. and embark on an exciting journey of growth and opportunity! Qualifications: -A technical background in areas such as tech support, assembly, electronics, troubleshooting, or installation is required. -Reside in close proximity to Chatsworth, CA. -Proficiency in simultaneously reading and interpreting multiple customer service chats, occasionally while handling inbound calls. -Effective communication skills when interacting with customers, colleagues, and management within a high-volume call environment. -Commute reliability to Chatsworth, CA 91311, or a willingness to relocate before commencing work (Mandatory). -High school diploma or equivalent (Mandatory). Responsibilities: -Engage with customers via phone to provide information on purchasing lithium batteries and assist with troubleshooting their existing lithium batteries. -Precisely input all relevant customer call information into the computer system for future reference. -Complete helpdesk forms for warranty replacements as necessary, after identifying the source of issues. -Address and resolve billing concerns and service-related complaints, redirecting service failure complaints to the appropriate departments for investigation. -Maintain detailed call notes for customer records as required. -Please note that the above duties are not exhaustive, and additional responsibilities may be assigned as needed. Job Type: Full-time Pay: $18.00 - $21.00 per hour Compensation Package: Holiday pay Hourly pay Overtime pay Schedule: -8 hour shift Ability to commute: -Chatsworth, CA 91311: Reliably commute or planning to relocate before starting work (Required) Experience: -Low voltage knowledge: 1 year (Required) -Battery Technology: 1 year (Preferred) -Customer service: 2 years (Required) Work Location: In person *For interview scheduling, please reply to this post with a copy of your resume.