Customer Service Representative Needed (Harbor City)

Position Overview: The Customer Service Representative (CSR) plays a vital role in supporting both administrative operations and customer satisfaction. This position serves as the first point of contact for clients, coordinates internal scheduling and communications, and ensures all customer interactions are handled professionally and efficiently. The CSR works closely with field supervisors, estimators, and operations staff to ensure timely and high-quality service delivery across landscape maintenance and construction projects. Key Responsibilities: • Customer Support & Communication • Greet and assist customers via phone, email, and in-person with professionalism and courtesy. • Respond to inquiries about services, pricing, maintenance issues, and scheduling. • Act as a liaison between customers and field staff to ensure project expectations and timelines are met. • Screen new service requests to gather accurate scope and assign to the appropriate estimator or supervisor. • Develop and maintain positive customer relationships, ensuring a high standard of service. • Handle follow-ups and maintain ongoing communication for service updates and resolutions. • Scheduling & Coordination • Schedule appointments for field supervisors and estimators; assist with crew scheduling and proposal coordination. • Print and distribute weekly route sheets for maintenance supervisors; track and collect completed sheets. • Support maintenance and operations staff with scheduling, GPS tracking, and phone coordination. • Track employee sick days and maintain attendance logs. • Administrative Support • Maintain accurate and organized customer and job records in company databases. • Compile, copy, sort, and file documentation related to company activities. • Assist in the intake and logging of daily timecards, job request sheets, and field reports. • Manage office supply inventory and place orders as needed.