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POSITION OPEN - CUSTOMER SERVICE REPRESENTATIVE (Hawthorne)
3906 139th St, Hawthorne, CA 90250, USA
Job Summary We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, and resolving issues in a timely manner. This role is essential in maintaining customer satisfaction and fostering positive relationships with our clients. Duties Answering phones and managing communication: This includes answering incoming calls, taking messages, and directing calls to the appropriate person. Filing and document management: This involves sorting, organizing, and filing both physical and electronic documents. Respond promptly to customer inquiries via phone or email. Assist Sales Team with quotations and orders for customers. Assist customers with product information and order processing. Maintain accurate records of customer transactions in QuickBooks. Handle cash transactions and ensure accurate cash handling procedures are followed. General administrative support: Customer Service Representatives may also assist with other administrative tasks as needed, such as ordering, purchasing, and maintaining office supplies. Skills Strong customer service skills with a commitment to providing excellent client services. Proficiency in English; Bilingual in Spanish is a plus. Previous experience with QuickBooks is preferred but not mandatory. Ability to handle cash transactions accurately and efficiently. Proficient in using computers and able to navigate software applications for data entry and communication such as Outlook, QuickBooks, and Excel. Excellent communication skills, both verbal and written, with the ability to engage effectively with customers. High School Diploma required. SUBMIT RESUME TO APPLY.
$18
Trade Sales Associate (Hawthornw)
4860 W 147th St, Hawthorne, CA 90250, USA
Come join an established and exciting leader in the high-end outdoor furniture industry! Teak Warehouse is a dynamic and growing company looking for qualified and enthusiastic people to join our team. We're Hiring: Trade Sales Representative – East Coast Territory Are you a driven sales professional who thrives on building relationships and closing deals? We're looking for a dynamic Trade Sales Representative to manage and grow our trade accounts east of the Mississippi. This high-impact role gives you fresh daily leads and access to a robust database of 7,000+ trade professionals – including architects, interior designers, landscape architects, specifiers, and purchasing agents. We sell top-quality outdoor furniture and ship to all 48 states. We ship over 30-40 orders daily and work with the leading shipping companies in Southern California and nationwide. We sell to the public and to the high-end Interior Design industry, and we work with the top interior designers nationwide. We are looking for sales-focused, results-oriented individuals who are highly productive and want to add value to our exciting organization! Join our team and be a part of the exciting high-end furniture industry. Position Purpose Summary Serves to contribute to the organization's success by effectively using sales techniques and processes to create and secure customer relationships. Essential Functions/Principal Duties and Responsibilities • Ensures assigned tasks are completed on time • Serves as a brand ambassador, demonstrating enthusiasm and passion for our quality products • Is not afraid to prospect and hustle for new business • Knows how to work a warm lead and follow through • Follows company policies and procedures • Thrives on building lasting trade relationships • Maintains a safe working environment consistent with organization standards and local, state, and federal regulations • Endeavors appropriate follow-up via telephone and email with customers and potential customers. • Knowledgeable, aggressive, and hungry to succeed • Works well in a team-focused environment • Utilizes NetSuite to locate merchandise and/or find suitable alternatives. • Stays updated on new items, customer service guidelines, and company policies. • Seeks and pursues opportunities to improve the performance of self and/or others • Caters the sales experience to each potential customer's individual needs and preferences by providing unique, specific, and honest advice. • Performs other related activities as assigned. Qualifications and Educational Requirements • High school diploma or equivalent (preferred). • 1+ years sales experience. • Retail experience, including POS systems. • Proficiency in NetSuite & Microsoft Office Suite. • Ability to effectively communicate verbally and in writing to individuals and groups in English. Required Skills • Sales-focused and results-oriented • Strong written and verbal communication skills • Ability to maintain performance level under pressure when experiencing changes or challenges • Detail-oriented • Exceptional time management and organizational skills • Proven attendance record demonstrating dependability and reliability • Professional appearance consistent with organizational standards Physical Requirements and Working Conditions • Working on a showroom floor and occasionally outdoors for parking lot sales events. • Position entails lifting up to 25 pounds. • Position entails occasionally moving furniture up to 50 pounds. HOURS / COMPENSATION • 40-hour work week • 8-hour day shift Monday–Friday • Job Type: Full-time • Pay: $18 - $22.00 Per Hour + uncapped commission Benefits • Health Coverage: The company provides HMO options to its employees through Kaiser Permanente, covering 75% of the cost. Coverage includes Vision. This coverage starts on the 1st of the month after 60 days of employment • Dental Coverage: The company provides HMO & PPO options to its employees through Delta Dental, covering 75% of the cost. This coverage starts on the 1st of the month after 60 days of employment. • The company offers a 401K plan with a match of up to 3% after 60 days of employment • 4 paid Holidays after 60 days of Employment: Memorial Day, Independence Day, Labor Day, and Thanksgiving Day • The company provides 1 week of vacation time, which starts accruing on the date of hire (DOH) and can be used after 60 days of employment and 5 days of sick leave • The company offers additional paid time off annually from Christmas Eve to New Year’s Day • Employees can enjoy a 50% discount on the wholesale price of furniture • Employee Referral Program Education: • High school or equivalent (Required) Experience: • Sales: 1 year (preferred) Work Location: Hawthorne, CA 90250 *The company is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.
$18
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