Lookin for Samsung/Google Calendar Guru (Brighton)

Booklog is looking for a level 1 – 3 technical support individual. This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our committed team. We need to be the experts so our customers don’t have to. Located in Chicago’s Andersonville neighborhood; telecommuting is available. Qualifications • At least 2 years experience in technical support, preferably phone support • Experience with Microsoft Windows operating systems • Familiarity with databases and database troubleshooting • Knowledge of computer network systems • Ability to troubleshoot software problems and offer solutions by phone • Good problem solving skills with attention to detail • Strong verbal, written, interpersonal, and organizational skills • Ability to work both independently and in a team environment • Experience with SQL Server 2022, Sybase SQL applications and databases • Ability and excitement to learn new skills • A ‘think outside of the box’ mentality • Customer Service experience • Software training experience a plus • Previous experience training customers on software usage • Experience with use of peripheral devices • 10% or less travel to customer locations within the US to train and install software Benefits • Casual environment with a great group of people who love what they do • In office or telecommuting options • 100% paid health insurance • 2 weeks vacation to start • Generous 401K options • Permanent full-time. PLEASE SEND RESUME WHEN APPLYING

ACFN a national provider of ATMs is seeking a qualified individual for our operations department to provide technical support to our field representatives and assist in supervising our ATM network for an immediate full-time position. The qualified individuals will need to be proficient in: IP networking Computer systems Ability to work with mechanical and electronic systems Customer service oriented Work as part of a team Must be proficient in English, both spoken and written Full time position - Tuesday through Saturday Tue 1:30pm - 10pm Wed 1:30pm - 10pm Thu 1:30pm - 10pm Fri 1:30pm - 10pm Sat 8am – 4:30pm Job location: Training in office, downtown San Jose (parking provided), Hybrid schedule thereafter. Starting salary $26 per hour. Raise 1$ per hour every 6 months up to $30. Review for additional raises every 6 months.

🚗 We’re Hiring: TeleOps Operator | Autonomous Vehicle Operations 📍 Foster City, CA | 💵 $29/hr | 🌙 Day & Night Shifts Available Join the Future of Autonomous Vehicle Technology Our client, a trailblazer in autonomous mobility solutions, is seeking multiple TeleOps Operators to support their remote vehicle operations team. In this fast-paced and collaborative role, you’ll play a key part in monitoring and guiding state-of-the-art autonomous vehicles, ensuring safety, performance, and innovation every step of the way. What You’ll Do: • Monitor autonomous vehicle operations in real-time to ensure safety and efficiency • Respond promptly to critical mission needs and escalations • Provide remote support to vehicles navigating complex situations • Assist with ongoing vehicle testing, diagnostics, and data collection • Collaborate with Software, QA, and UX teams to improve the TeleOps user interface • Operate within a flexible, dynamic shift schedule What You Bring: • A valid driver’s license and a clean driving record • Ability to pass a background check, drug screen, and MVR check • 2–3 years of experience in operations or high-paced technical environments • Strong computer literacy and critical problem-solving skills • Excellent written and verbal communication skills • Positive attitude with a growth-oriented mindset • Experience working cross-functionally in a collaborative team setting Bonus Qualifications: • Experience in the autonomous vehicle or transportation tech industry • Familiarity with Windows 10, Linux, or QA testing tools • Bachelor's degree in a STEM, analytics, or related field • Comfort with basic software/QA testing workflows • Experience with video games (helpful for remote operation coordination and interface responsiveness) Why You’ll Love Working Here: • Weekly pay and comprehensive benefits package • Medical, Dental, and Vision Plans • Prescription Drug Coverage • Health Savings & Flexible Spending Accounts • Short- and Long-Term Disability Insurance • Life Insurance • 401(k) with Company Match • Business Travel Insurance If you are interested in moving forward in the process, please email your updated resume to mateo.delacruz@manpowerengineering.com and share your availability to speak to a recruiter about the next steps.

At True North ITG, Inc. we know IT, and we’re consistently driving innovation to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT operations smarter, streamlined, and ultimately, more successful. Our team is filled with passionate people who strive to make a genuine difference for our clients. If you are a driven person with an entrepreneurial spirit who exceeds expectations and appreciates a team-centric environment and awesome coworkers, we would love to talk to you! GENERAL SUMMARY: We seek a highly organized and skilled professional to join our team as an IT Service Liaison with Level 1 (L1) technical support knowledge. The ideal candidate will have a strong background in customer service, exceptional communication skills, and a solid understanding of IT systems and troubleshooting. This role requires the ability to prioritize and coordinate service requests while providing basic technical assistance to end-users. As an IT Services Liaison L1, you will play a critical role in ensuring smooth service operations and timely resolution of technical issues. Essential Duties and Responsibilities: 1. Service Coordination: • Develop and maintain technical knowledge of assigned client environments • Perform regular, proactive service implementing best practices and standards • Receive and log incoming service requests, incidents, and inquiries via phone, email, or ticketing system. • Assign and update ticket priority levels per company standards and based on end user feedback. • Communicate and coordinate with end-users, technicians, and other stakeholders to ensure timely resolution of issues. • Travel between sites to coordinate and deploy equipment, set up printers and PC’s, etc. • Maintain accurate and up-to-date records of service requests, progress, and resolution details. • Provide regular status updates to stakeholders and escalate issues as needed. 2. Level 1 Technical Support: ` • Tackle L1 level issues and escalate when the task cannot be completed within agreed upon service levels • Serve as the initial point of contact for end-users seeking technical assistance. • Respond to user inquiries and troubleshoot technical issues, escalating complex problems to appropriate teams if necessary. • Provide basic technical support for hardware, software, some network, and other IT-related problems. • Perform remote troubleshooting and guide end-users through problem-solving steps. • Identify and escalate recurring issues or potential system-wide problems to the appropriate teams. 3. Documentation and Knowledge Management: • Document service desk procedures, troubleshooting steps, and resolutions for future reference. • Improve customer service, perception, and satisfaction. • Contribute to the knowledge base by creating and updating articles and FAQs. • Provide training and guidance to end-users on basic IT-related tasks and best practices. 4. Customer Service and Communication: • Ensure excellent customer service by delivering timely, friendly, and professional support. • Act as a liaison between end-users and technical teams, facilitating effective communication. • Manage user expectations and provide regular updates on the status of service requests. • Maintain a positive and helpful demeanor while addressing user inquiries and concerns. Knowledge, Skills, and/or Abilities Required: • Associates or Bachelors degree; relevant certifications or technical degree is a plus, or relevant work experience. • Proven experience as a Service Liaison or in a similar role. • Solid understanding of IT systems, networks, and hardware/software components. • Proficient in using help desk software and ticketing systems. • Strong customer service and interpersonal skills. • Excellent written and verbal communication skills. • Ability to prioritize, and manage time effectively in a fast pace environment. • Basic knowledge of Active Directory, email systems, and remote desktop support. • Ability to lift 50+ pounds. • Familiarity with ITIL framework and service management best practices. Preferred experience • Experience in a healthcare environment. • Experience working for an MSP.

Who We Are Headquartered in Bakersfield, California, Klein DeNatale Goldner, LLP has served clients throughout California and beyond with the highest standards of excellence for more than seven decades. Our office provides a range of comprehensive legal services, including: complex business transactions and litigation, estate planning and probate matters, agricultural issues, labor and employment matters, water and public agency law, intellectual property, and emerging health care issues. What You'll Bring: • 5+ years of experience in IT support or systems administration. • Strong expertise in Microsoft 365 services (Exchange, SharePoint, Teams, OneDrive). • Proficiency with Microsoft Entra ID (Azure AD) and identity management. • Experience configuring and managing Intune for device and security policies. • Skilled in Windows Server administration (Active Directory, Group Policy, DNS, DHCP). • Solid troubleshooting skills for Windows 11 desktop and network issues (TCP/IP, VPN, firewalls). • Excellent communication, customer service, and problem-solving abilities. • Experience supporting hybrid environments and integrating with on-premises Active Directory. • PowerShell scripting for automation. (Preferred) • Knowledge of hybrid identity solutions like Entra Connect or Cloud Sync. (Preferred) • Relevant Microsoft certifications (MS-900, MS-102, MD-102, SC-300). (Preferred) Why Choose KDG? • A supportive, collaborative, and inclusive work environment. • Commitment to work-life balance. • Ongoing professional development. • Opportunities for advancement and leadership. Compensation, Benefits, and Perks: • The anticipated base salary range for this full-time role is $70,000 to $80,000 per year, with the final offer dependent on factors such as experience, job-related skills, qualifications, and location. • Comprehensive health insurance plan, including medical, dental, and vision coverage for employees and their dependents. • 401(k) plan with a generous company contribution. • Generous paid time off, including vacation days, personal days, sick days, and paid holidays. • Training programs, and continuing education opportunities. • Wellness programs and mental health support. • Employee Assistance Program (EAP). • Employee recognition and rewards program. • Regular social events and team-building activities. • Modern and beautifully designed workspace. • Well-stocked employee breakroom with healthy snacks, grab-and-go meal options, and a premium coffee and espresso bar. How to Apply We're excited to welcome the next IT professional to our exceptional team at KDG. Apply now and help shape the future of our IT department. Please submit your resume to recruiting@kleinlaw.com.

Our client, a global payment and reward fulfillment company is seeking a temporary IT Helpdesk Technician. In this role you would be reporting to the VP of Information Technology 4 days remote 1 day onsite (preferred) Monday-Friday 9am-5:30pm (30-minute unpaid lunch) 12 weeks temporary $37.00 per hour Position Overview We are seeking a Help Desk Technician to provide first-line technical support to end users, ensuring efficient IT operations. This role is crucial in maintaining smooth day-to-day IT operations by troubleshooting hardware, software, and network issues, managing the help desk ticketing system, and supporting employees with technology-related needs. Additionally, this role will create and maintain IT documentation, build and configure workstations for new hires, and assist with hardware deployments and troubleshooting. This role reports directly to our VP of Information Technology and works closely with the System Administrator and other IT team members. Objectives of This Role • Provide first-level IT support, ensuring timely resolution of technical problems. • Create and maintain documentation for IT processes, troubleshooting steps, and standard operating procedures. • Build and configure laptops, desktops, and other hardware for new hires. • Maintain the IT help desk ticketing system, ensuring proper tracking and resolution of all IT inquiries. • Troubleshoot hardware, software, and network connectivity issues. • Work with leadership, and other team members to ensure compliance with SOC2, SOC3, PCI, and ISO 27001 security standards. • Support remote and in-office employees with IT needs, including hardware replacements and software installations. • Assist in employee onboarding and offboarding, ensuring seamless IT transitions. • Work with the System Administrator to escalate and resolve complex IT issues. Key Responsibilities • First Point of Contact for IT Support: Respond to IT support requests via email, chat, and ticketing system. • Troubleshoot Hardware & Software Issues: Diagnose and resolve issues with laptops, desktops, peripherals, printers, and mobile devices. • Machine Building & Deployment Via VM Workspace One: o Set up Windows and macOS workstations for new hires. o Install, configure, and update necessary software. o Ensure proper security settings and compliance with company policies. • Documentation & Knowledge Base Management: o Create and update step-by-step IT guides for troubleshooting common issues. o Maintain documentation for hardware setup, software installation, and IT procedures. o Develop FAQs and self-service documentation for employees. • Help Desk Ticket Management: o Track and manage tickets in Freshservice and Zendesk. o Ensure proper prioritization and resolution of IT issues. o Escalate complex problems to the System Administrator or other IT teams. • IT Asset Management: o Maintain an inventory of IT hardware and software licenses. o Ensure proper tracking of company-issued devices. • User Account Management: o Create and manage user accounts in Okta, Google Workspace, and other systems. o Assist users with password resets, MFA setup, and account lockouts. • Network & Security Support: o Support network-related issues and escalate when necessary. • Conference Room & Collaboration Tool Support: o Manage Zoom Rooms, conference room setups, and remote collaboration tools. Skills and Qualifications • 2-4 years of experience in an IT support, help desk, or desktop support role. • Strong knowledge of Windows, macOS, and basic networking concepts. • Experience with a VM Workspace One or other tool for building, configuring, and troubleshooting workstations for new hires. • Familiarity with help desk ticketing systems (e.g., Freshservice, Zendesk). • Proficiency in documentation creation (e.g., IT knowledge bases, troubleshooting guides). • Experience with identity and access management tools (e.g., Okta, Google Workspace). • Basic understanding of IT security best practices, including MFA and endpoint protection. • Experience troubleshooting remote work solutions (VPN, video conferencing, remote desktop tools). • Familiarity with Cloud and SaaS applications, including Microsoft 365, Google Workspace, and Zoom. • Excellent customer service skills and ability to communicate technical concepts to non-technical users. • Strong troubleshooting and problem-solving abilities. • Ability to prioritize and manage multiple support requests efficiently. Preferred Qualifications • IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Certified: Modern Desktop Administrator. • Experience with MDM solutions (e.g., VMware Workspace ONE, Intune). • Familiarity with AWS Workspaces, Active Directory, Okta and endpoint security solutions (e.g., Crowdstrike). • Basic scripting skills in PowerShell, Bash, or Python. Education Requirements • Associate’s or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).