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Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.\r\nJob Summary \r\nPerforms inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.\r\nDuties and Responsibilities\r\n Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards. \r\n May complete work orders required to meet customer needs; provides problem solving on-site.\r\n Contacts and schedules appropriate subcontractors to perform work as required.\r\n Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. \r\n Directs and supervises subcontractors to improve efficiency and workflow.\r\n Maintains service vehicle inventories including appropriate materials and equipment.\r\n Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.\r\n Assist in special projects as requested and perform additional duties as required.\r\n Requirements\r\nMinimum Education/Experience\r\nHigh school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.\r\nSkills \r\n Proficient in using computers and various software applications\r\n Written & verbal communication\r\n Customer Service\r\n Work Conditions\r\nSome exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.\r\nTravel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies.\r\nBenefits\r\nM/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.\r\nWe are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work.\r\nWe are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.\r\n#IND456\r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756713370000","seoName":"customer-care-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/city/cate-management-support/customer-care-manager-6339201800973112/","localIds":"86","cateId":null,"tid":null,"logParams":{"tid":"5d716fa8-6707-4049-b8d3-f9b1891ec8af","sid":"0cc4c5fa-9772-4535-b904-2d9e2589e4e4"},"attrParams":{"summary":null,"highLight":["Perform home inspections and repairs","Schedule subcontractors for service work","Maintain service vehicle inventories"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"4000,4068,4072","location":"San Francisco, CA, USA","infoId":"6339200195904112","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Senior Customer Success Manager - Life Sciences","content":"DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world.\r\nAs a senior member of our Customer Success Team you will be responsible for leading account strategy and providing ongoing support to our customers in the life sciences space.\r\nWe are building true partnerships with our customers. To be successful in this role, you must have an exceptional ability to translate the DocMatter value proposition into actionable account plans and collaborate effectively with the teams implementing and supporting these account plans, while maintaining relationships with senior customer stakeholders.\r\n\r\nKey Responsibilities \r\n Executive Relationship Management: Build and maintain strong, trusted relationships with senior stakeholders across Medical Affairs and Commercial functions at top-tier life science companies. \r\n Strategic Account Planning: Develop and execute tailored success plans that align customer business objectives with DocMatter capabilities. \r\n Value Realization: Drive usage, satisfaction, and measurable value creation through onboarding, enablement, strategic alignment, and ongoing engagement strategies. \r\n Upsell & Growth Strategy: Identify expansion opportunities within accounts, partner with Sales for upsell and cross-sell motions, and help develop long-term growth roadmaps. \r\n Cross-Functional Collaboration: Partner with Product, Clinical Engagement, Sales and Medical Affairs teams to ensure customer needs are met and exceeded. \r\n Lifecycle Management: Lead QBRs, executive check-ins and reporting \r\n Risk Mitigation: Proactively identify and manage risks to contractaccount retention and client satisfaction. \r\n\r\nRequirements\r\nQualifications \r\n5+ years of experience in Customer Success, Account Management, or Strategic Partnerships with experience working in the pharmaceutical or life sciences industries. \r\nDeep understanding of the internal operations and approaches to decision making of life sciences companies from both the Medical and Commercial perspectives. \r\nExperience mapping and managing relationships with front-line individual contributors, managers, and senior and executive-level stakeholders. \r\nStrong knowledge of the enterprise SaaS customer lifecycle—including onboarding, adoption, value realization, renewal, and expansion phases—and how to apply customer success methodologies across each. \r\nTrack record of meeting client revenue targets. \r\nStrong strategic critical thinking and problem-solving skills. \r\n Excellent communication, presentation, and interpersonal skills. \r\n Highly agile thinker—comfortable adapting strategies quickly, operating in ambiguity, and iterating in response to real-time feedback. \r\n Strong track record of success in small, fast-paced teams where collaboration, initiative, and ownership are critical. \r\n Bachelor’s degree required. \r\n Benefits\r\nDocMatter provides a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of highly engaged healthcare professionals to drive life-changing patient outcomes. We are well on our way, but new hires are early enough that you will still be able to play a pivotal role in advancing our mission. \r\nOur employees are passionate about elevating the practice of medicine and our leadership team has a breadth of experience across industry, software, and research. Come join some of the smartest minds tackling one of the great opportunities to advance the global medical field! \r\n \r\n Benefits\r\n Series A equity\r\n Medical, dental, vision, and life insurance\r\n 401(k) retirement plan\r\n PTO and company holidays\r\n Fitness stipend\r\n \r\n Compensation\r\n The base salary range for this position is $110,000–$180,000 annually. Actual compensation will be determined based on factors such as skills, experience, and location. This role may be eligible for other forms of compensation, including a variable bonus and/or equity awards.\r\n ","price":"$110,000-180,000/year","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756713175000","seoName":"senior-customer-success-manager-life-sciences","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/city/cate-management-support/senior-customer-success-manager-life-sciences-6339200195904112/","localIds":"116","cateId":null,"tid":null,"logParams":{"tid":"c7bbb9d9-f547-4ff2-8e5d-f241eab74745","sid":"0cc4c5fa-9772-4535-b904-2d9e2589e4e4"},"attrParams":{"summary":null,"highLight":["Manage senior stakeholder relationships","Develop strategic account plans","Drive customer value and expansion"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"4000,4068,4072","location":"Sarasota, FL, USA","infoId":"6339199729011312","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Customer Care Manager","content":"M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.\r\nJob Summary \r\nPerforms inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.\r\nDuties and Responsibilities\r\n Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards. \r\n May complete work orders required to meet customer needs; provides problem solving on-site.\r\n Contacts and schedules appropriate subcontractors to perform work as required.\r\n Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. \r\n Directs and supervises subcontractors to improve efficiency and workflow.\r\n Maintains service vehicle inventories including appropriate materials and equipment.\r\n Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.\r\n Assist in special projects as requested and perform additional duties as required.\r\n Requirements\r\nMinimum Education/Experience\r\nHigh school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.\r\nSkills \r\n Proficient in using computers and various software applications\r\n Written & verbal communication\r\n Customer Service\r\n Work Conditions\r\nSome exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.\r\nTravel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies.\r\nBenefits\r\nM/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.\r\nWe are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.\r\nWe are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.\r\n#IND123\r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756713124000","seoName":"customer-care-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/city/cate-management-support/customer-care-manager-6339199729011312/","localIds":"9031","cateId":null,"tid":null,"logParams":{"tid":"8076dd25-8a61-4778-81ec-4a69197cb824","sid":"0cc4c5fa-9772-4535-b904-2d9e2589e4e4"},"attrParams":{"summary":null,"highLight":["Perform home inspections and repairs","Schedule subcontractors for customer needs","Maintain service vehicle inventories"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"4000,4068,4072","location":"New York, NY, USA","infoId":"6349982578649712","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Senior Customer Success Manager","content":"This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.\r\n
A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day.\r\n
The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism.\r\n
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base.\r\n\r\nResponsibilities\r\n Develop and foster an excellent customer experience across Luminance’s comprehensive product suite\r\n Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product\r\n Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes\r\n Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements\r\n Work closely with customers to establish proactive deployment, transition, and user adoption strategies.\r\n Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day.\r\n Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions\r\n Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs\r\n Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases\r\n Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn\r\n Analyse customer data to improve customer experience and engagement\r\n Hold product demonstrations for customers\r\n Regular domestic and international travel to meet with customers and build robust business relationships\r\n Evaluate and improve tutorials and other communication/training infrastructure\r\n \r\nRequirements\r\n Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)\r\n Highly organised with ability to multi-task and prioritise effectively\r\n Self-driven and proactive\r\n Excellent communication and interpersonal skills, both verbal and written\r\n Patient and active listener\r\n Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge\r\n Detail oriented with a problem-solving attitude\r\n Excellent product knowledge\r\n Passion for customer experience\r\n Ability to work in an innovative and fast-paced environment whilst delivering to deadlines\r\n Relevant work experience\r\n \r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756712363000","seoName":"senior-customer-success-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/city/cate-management-support/senior-customer-success-manager-6349982578649712/","localIds":"1444","cateId":null,"tid":null,"logParams":{"tid":"b9976e30-9634-4280-862c-20e38a20b926","sid":"0cc4c5fa-9772-4535-b904-2d9e2589e4e4"},"attrParams":{"summary":null,"highLight":["Build strong customer relationships globally","Manage onboarding and implementation processes","Travel internationally to support clients"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"4000,4068,4072","location":"San Francisco, CA, USA","infoId":"6339349527936112","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Customer Success Manager","content":"Zifo is hiring! We are looking for a Customer Success Manager to join our team. This person will be responsible for managing customer relationship for Zifo’s strategic customers in the U.S. The CSM will be accountable for active account mining, manage existing revenue stream and continuously build the revenue pipeline across the customer portfolio and ensure successful partnership with customers.\r\nResponsibilities:\r\n Partner with Customer Success and Delivery teams in kick starting engagement with new customers/business areas/products.\r\n Understand customer’s tangible and intangible expectations, requirements and ensure they are delivered by Zifo\r\n Manage the engagement with customers and Zifo’s internal teams, in alignment with Zifo’s culture and values\r\n Partner with Service Delivery Management teams at Zifo to ensure transition of projects from Account Mining to Project execution\r\n Perform active Account Mining by expanding relationships beyond the current set of customer contacts/business groups and work with the Client Partner on the business plan for success\r\n Be the Zifo champion for Requests for Proposals (RFPs) from Customers; Work closely with Client Partners and/or own the response to RFP’s and work collaboratively with cross-functional stakeholders from Zifo including but not limited to Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter Experts etc., across geographies\r\n Identify and propose Value Adds, means to realize and ROI for the customer\r\n Be accountable for the successful business outcomes as part of the relationship between Zifo and client organization\r\n Establish and nurture relationships with clients, convert them to Zifo champions and build rapport with multiple stakeholders within our customer portfolio\r\n Ensure Zifo’s ongoing business with customers are renewed as appropriate\r\n Be accountable for steering committee meetings and presentations with customer leadership\r\n Provide insights into industry trends and share consultative inputs with customers\r\n Proactively suggest best practices internally in Zifo and with customer interactions in the spirit of ongoing improvements and excellence\r\n Requirements\r\n 8+ years of Customer Success Management / Account Management experience at a Software Services company/Product company or 5+ years of consulting experience for Life Sciences\r\n Strong project management abilities, written and verbal communication skills, and presentation capabilities\r\n Detail oriented and ability to do multi-tasking at various levels; Self-starter and ability to prioritize critical tasks daily\r\n High attention to detail organization skills and a team player\r\n Must be willing to juggle many things at once and prioritize effectively.\r\n Must be an Influential person, build and nurture rapport with customers, drive them towards desired actions, and challenge them when appropriate\r\n Benefits\r\nAbout Zifo:\r\nCURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies.\r\nWe look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.\r\nWe offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.\r\nIf you share these sentiments and are prepared for the atypical, then Zifo is your calling!\r\nZifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\r\n","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756712324000","seoName":"customer-success-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/city/cate-management-support/customer-success-manager-6339349527936112/","localIds":"116","cateId":null,"tid":null,"logParams":{"tid":"4731cc2a-b945-40f1-921f-87670945d1fe","sid":"0cc4c5fa-9772-4535-b904-2d9e2589e4e4"},"attrParams":{"summary":null,"highLight":["Manage strategic customer relationships","Drive account mining and revenue growth","Collaborate with cross-functional teams"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"4000,4068,4072","location":"Lake Worth Beach, FL, USA","infoId":"6349994137088112","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Call Center Director","content":"Florida Window and Door is seeking a dynamic Call Center Director to lead our vibrant team of 70 professionals, including appointment setters, confirmers, and quality assurance staff. This role is crucial for maintaining and enhancing our culture of success and teamwork.\r\n\r\nAs the 19th largest home improvement company in the nation, Florida Window and Door proudly serves the state of Florida with top-quality Impact Windows and Doors. We succeed because we care—about our team and our customers. We're looking for a confident and experienced leader to continue driving the success of our well-established team while guiding our operations to even greater efficiency.\r\nRequirements\r\n Develop and implement strategic plans to meet company goals in customer service and team performance.\r\n Oversee the daily operations of the call center, ensuring efficiency and effectiveness in all processes.\r\n Lead, mentor, and inspire a large team, promoting a culture of excellence and continuous improvement.\r\n Collaborate with other departments to align strategies and enhance trust and accuracy.\r\n Analyze performance metrics and make data-driven decisions to improve customer satisfaction and operational efficiency.\r\n Ensure effective use of technology and software tools within the call center to optimize workflow.\r\n What We Need:\r\n Proven experience as a Call Center Director or similar leadership role in customer service settings.\r\n Strong ability to lead and motivate a large team in a performance-based environment.\r\n Excellent communication and interpersonal skills, with a knack for critical thinking and problem-solving.\r\n Experience in strategic planning and execution.\r\n Proficiency in Google Sheets and Excel, with a generally high software IQ.\r\n Knowledge of dialer systems and strong skills in training and development.\r\n Willingness to relocate to Palm Beach, Florida, if not already residing in the area.\r\n Benefits\r\nWhy Join Us?\r\n Competitive salary and benefits package: $85,000 base annual salary with the potential to earn up to $5,000 per month in bonuses, totaling a potential of $145,000 annually.\r\n Monday through Friday schedule with weekends as needed.\r\n Opportunity to lead a dedicated and skilled team in a reputable company.\r\n Vibrant company culture focused on success, teamwork, and continuous learning.\r\n Job Type: Full-time\r\nPay: $85,000.00 per year\r\nBenefits:\r\n 401(k)\r\n 401(k) matching\r\n Dental insurance\r\n Health insurance\r\n Life insurance\r\n Paid time off\r\n ","price":"$85,000","unit":null,"currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756093291000","seoName":"call-center-director","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/city/cate-management-support/call-center-director-6349994137088112/","localIds":"1215","cateId":null,"tid":null,"logParams":{"tid":"0868f384-6eb1-4299-b97b-bd189efcd03f","sid":"0cc4c5fa-9772-4535-b904-2d9e2589e4e4"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"4000,4068,4072","location":"Dayton, OH, USA","infoId":"6349982680525112","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Call By Call Manager","content":"\r\n\r\n\r\nSpartan Plumbing, LLC in Dayton, OH is looking to hire a Call By Call Manager to oversee our plumbing sales operations and service team. Are you an expert manager? Do you want to take your career to the next level? Would you like to join a company with a great team and exceptional working environment? If so, please read on! \r\nResponsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you’ll help our company grow and thrive.\r\n\r\n\r\n Oversee day-to-day operations\r\n Design strategy and set goals for growth\r\n Drive Sales and Installation Productivity to meet daily targets\r\n Ensure Daily KPIs are achieved\r\n Set policies and processes\r\n Ensure employees work productively and develop professionally\r\n Oversee training of new employees\r\n Prepare regular reports for upper management\r\n Requirements\r\n Proven experience as an Operations Manager or similar executive role\r\n Knowledge of business process and functions (finance, HR, procurement, operations etc.)\r\n Strong analytical ability\r\n Excellent communication skills\r\n Outstanding organizational and leadership skills\r\n Problem-solving aptitude\r\n Benefits\r\n\r\nJob Type: Full-time\r\nPay: $60,000.00 - $70,000 per year\r\nBenefits:\r\n\r\n 401(k)\r\n 401(k) matching\r\n Dental insurance\r\n Health insurance\r\n Life insurance\r\n Paid time off\r\n Parental leave\r\n Referral program\r\n Vision insurance\r\n \r\nARE YOU READY TO JOIN OUR SERVICE TECHNICIAN TEAM?*\r\n\r\nIf you feel that you would be right for this Call By Call Manager job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!\r\n","price":"$60,000-70,000","unit":null,"currency":null,"company":"Workable","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1756092396000","seoName":"call-by-call-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/city/cate-management-support/call-by-call-manager-6349982680525112/","localIds":"1241","cateId":null,"tid":null,"logParams":{"tid":"0762041e-baa1-4315-b7d4-dbfc2d1b269d","sid":"0cc4c5fa-9772-4535-b904-2d9e2589e4e4"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null}]},"isFavorite":false},{"category":"4000,4068,4072","location":"El Paso, TX, USA","infoId":"6349978528384312","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Call Center Relationship Manager","content":"Become a part of DATAMARK, Inc. as a Call Center Relationship Manager! This position is integral to our client engagement strategy and aims to enhance customer satisfaction and retention.\r\nAs a Call Center Relationship Manager, you will serve as the primary point of contact for our clients, playing a vital role in managing accounts and ensuring that our contact center operations effectively meet their needs. 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Category:
Management & Support

Workable
Customer Success Manager
Description
Make your mark on the future of high-growth industries with Halo Industries. Originating from Stanford University in 2014, we're pioneering a revolutionary laser technology that's redefining semiconductor material slicing. Our solution dramatically cuts waste, improves cost-effectiveness, and is fueling advancements in automotive, telecommunications, and power electronics. Following a significant funding round in 2024, we're now expanding our team to accelerate our journey towards volume manufacturing and strategic customer partnerships.
Roles and Responsibilities:
Be the voice of the customer and represent customer needs and requirements inside Halo by providing clear communication and managing expectations with customers and internal stakeholders.
Ensure customer needs are met effectively and they have a positive experience with Halo Industries' products and services, specificallyHalo's Silicon Carbide wafering process.
Develop and lead customer success programs, ensuring alignment with overall business goals and customer satisfaction targets. Plan, execute, and monitor customer projects, ensuring they are delivered on time, within budget, and meet customer expectations.
Manage the end-to-end customer journey, as a key member of the Halo Sales team.
Handle customization requests based on customer applications
Ensure quality and precision of wafers, addressing any issues with defects or non-conformance.
Provide technical support and consultation, coordinating with engineering, R&D, and sales.
Manage problem resolution and issue management, including returns or replacements.
Requirements
Basic Qualifications:
Bachelors Degree in Science or Engineering
4+ years of hands-on process engineering experience in a R&D environment
Experience in customer success roles, preferably in the semiconductor equipment industry.
Preferred Qualifications:
Understanding of silicon carbide substrate growth and wafering process would be a big plus.
Strong project management and communication skills with a proven track record of managing programs and projects effectively.
Proficiency to work effectively with cross-functional teams (Operations, Engineering, R&D, Sales).
Willingness to learn and grow, ability to deal with ambiguity and function effectively in a high growth environment are going to be essential qualities for success in this role
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Life Insurance (Basic, Voluntary & AD&D)
Family Leave (Maternity, Paternity)
Free Food & Snacks
Stock Option Plan
Short Term & Long Term Disability
Base salary $160,000 - $185,000
Additional Information
We are committed to creating an inclusive workplace where all team members feel valued and supported. We welcome applicants from diverse backgrounds, including those from underrepresented communities in STEM. If you meet most of the qualifications and are excited about this opportunity, we encourage you to apply.

Santa Clara, CA, USA
$160,000-185,000/year

Workable
Customer Success Manager
Position Overview
maxRTE delivers software solutions that helps our clients solve one of the most important challenges in healthcare -- helping patients gain access to care through revenue cycle management. We are growing fast, and are looking for a passionate and driven Customer Success Manager to lead and expand our relationships with our most critical clients. Reporting to our COO, a great candidate has superior client services skills, possesses a proactive approach to building customer accounts, is comfortable with SaaS and data, and thrives in fast-paced environments that requires rolling up their sleeves.
What You'll Do:
Own a sizable book of business with some of maxRTE's largest hospital and health system clients -- you will be goaled on retaining and growing these relationships
Identify expansion opportunities and successfully drive upsell and cross-sell
Represent maxRTE as the voice of the business with your customers, specifically ensuring timely responses to client outreach within 24 hours
Lead monthly or quarterly business reviews with your client teams and become a trusted partner with both day-to-day users and senior client stakeholders
Partner with our Operations Analyst team to:
Successfully onboard new clients
Build regular client-facing reporting highlighting our ROI and opportunities to improve customer outcomes
Monitor customer usage data to extract insights about client health and troubleshoot issues
Set up, maintain, and update configurations in our software platform to meet the needs of each client
Running test file / proof of concepts for prospective and existing clients
Become a product expert in all facets of maxRTE
Communicate client feedback to our support team to address immediate issues, and to our engineering team to inform our product roadmap
Requirements
Who You Are:
You have a bachelor’s degree in business, healthcare, or a related field; MBA is a plus.
You have 5+ years' experience in a client-facing or professional services role within a software or healthcare technology environment. Experience with complex healthcare systems, such as Epic, is strongly preferred.
You are a fast learner who can quickly get up to speed on the needs of healthcare providers, their teams, and the health insurance ecosystem.
You’re comfortable developing customer success strategies using data-driven insights.
You’re a natural collaborator who can convey complex ideas simply to end users and engineering teams alike.
You can lead technical and/or software integrations and own customer-facing documentation.
You can manage complex projects from inception to execution to KPI measurement.
You provide frequent, clear and concise written and verbal communication.
You thrive in fast-paced, often ambiguous environments and are willing to pitch in above and beyond your job description to help the team achieve its mission.
Benefits
maxRTE is committed to training, mentoring and accelerating the career of each and every member of our team. We are deeply invested in our employees and offer:
Competitive salary + bonus
Other perks & stipends for remote working
Team bonding and 2x annual off-site events
Unlimited paid time off
Dental, Vision, Health and Life Insurance
About Us
maxRTE is a fast-growing healthcare revenue cycle management software company, helping healthcare providers find insurance for patients. With 1 in 4 Americans having trouble paying medical bills, we strive to have impact for patients, providers and our community. Our insurance discovery software locates unknown coverage from commercial and exchange plans, Medicare, Medicaid, Tricare, worker’s comp, and Cobra for 15-20% of all self-pay patients. We easily integrate with EHRs and our web-based portal ensures secured access for employees, no matter where they work.
maxRTE is an equal opportunity employer and believes in creating a supportive and diverse workplace. We want to have the best available people in every job. Therefore, the Company does not discriminate, and does not permit its employees to discriminate.

New York, NY, USA
Negotiable Salary

Workable
Customer Care Manager
M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.
Job Summary
Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.
Duties and Responsibilities
Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
May complete work orders required to meet customer needs; provides problem solving on-site.
Contacts and schedules appropriate subcontractors to perform work as required.
Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
Directs and supervises subcontractors to improve efficiency and workflow.
Maintains service vehicle inventories including appropriate materials and equipment.
Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
Assist in special projects as requested and perform additional duties as required.
Requirements
Minimum Education/Experience
High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.
Skills
Proficient in using computers and various software applications
Written & verbal communication
Customer Service
Work Conditions
Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.
Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies.
Benefits
M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.
We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
#IND456

Charlotte, NC, USA
Negotiable Salary

Workable
Senior Customer Success Manager - Life Sciences
DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world.
As a senior member of our Customer Success Team you will be responsible for leading account strategy and providing ongoing support to our customers in the life sciences space.
We are building true partnerships with our customers. To be successful in this role, you must have an exceptional ability to translate the DocMatter value proposition into actionable account plans and collaborate effectively with the teams implementing and supporting these account plans, while maintaining relationships with senior customer stakeholders.
Key Responsibilities
Executive Relationship Management: Build and maintain strong, trusted relationships with senior stakeholders across Medical Affairs and Commercial functions at top-tier life science companies.
Strategic Account Planning: Develop and execute tailored success plans that align customer business objectives with DocMatter capabilities.
Value Realization: Drive usage, satisfaction, and measurable value creation through onboarding, enablement, strategic alignment, and ongoing engagement strategies.
Upsell & Growth Strategy: Identify expansion opportunities within accounts, partner with Sales for upsell and cross-sell motions, and help develop long-term growth roadmaps.
Cross-Functional Collaboration: Partner with Product, Clinical Engagement, Sales and Medical Affairs teams to ensure customer needs are met and exceeded.
Lifecycle Management: Lead QBRs, executive check-ins and reporting
Risk Mitigation: Proactively identify and manage risks to contractaccount retention and client satisfaction.
Requirements
Qualifications
5+ years of experience in Customer Success, Account Management, or Strategic Partnerships with experience working in the pharmaceutical or life sciences industries.
Deep understanding of the internal operations and approaches to decision making of life sciences companies from both the Medical and Commercial perspectives.
Experience mapping and managing relationships with front-line individual contributors, managers, and senior and executive-level stakeholders.
Strong knowledge of the enterprise SaaS customer lifecycle—including onboarding, adoption, value realization, renewal, and expansion phases—and how to apply customer success methodologies across each.
Track record of meeting client revenue targets.
Strong strategic critical thinking and problem-solving skills.
Excellent communication, presentation, and interpersonal skills.
Highly agile thinker—comfortable adapting strategies quickly, operating in ambiguity, and iterating in response to real-time feedback.
Strong track record of success in small, fast-paced teams where collaboration, initiative, and ownership are critical.
Bachelor’s degree required.
Benefits
DocMatter provides a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of highly engaged healthcare professionals to drive life-changing patient outcomes. We are well on our way, but new hires are early enough that you will still be able to play a pivotal role in advancing our mission.
Our employees are passionate about elevating the practice of medicine and our leadership team has a breadth of experience across industry, software, and research. Come join some of the smartest minds tackling one of the great opportunities to advance the global medical field!
Benefits
Series A equity
Medical, dental, vision, and life insurance
401(k) retirement plan
PTO and company holidays
Fitness stipend
Compensation
The base salary range for this position is $110,000–$180,000 annually. Actual compensation will be determined based on factors such as skills, experience, and location. This role may be eligible for other forms of compensation, including a variable bonus and/or equity awards.

San Francisco, CA, USA
$110,000-180,000/year

Workable
Customer Care Manager
M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.
Job Summary
Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.
Duties and Responsibilities
Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
May complete work orders required to meet customer needs; provides problem solving on-site.
Contacts and schedules appropriate subcontractors to perform work as required.
Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
Directs and supervises subcontractors to improve efficiency and workflow.
Maintains service vehicle inventories including appropriate materials and equipment.
Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
Assist in special projects as requested and perform additional duties as required.
Requirements
Minimum Education/Experience
High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.
Skills
Proficient in using computers and various software applications
Written & verbal communication
Customer Service
Work Conditions
Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.
Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies.
Benefits
M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.
We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
#IND123

Sarasota, FL, USA
Negotiable Salary

Workable
Senior Customer Success Manager
This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.
A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day.
The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base.
Responsibilities
Develop and foster an excellent customer experience across Luminance’s comprehensive product suite
Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product
Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes
Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements
Work closely with customers to establish proactive deployment, transition, and user adoption strategies.
Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day.
Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions
Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs
Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases
Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn
Analyse customer data to improve customer experience and engagement
Hold product demonstrations for customers
Regular domestic and international travel to meet with customers and build robust business relationships
Evaluate and improve tutorials and other communication/training infrastructure
Requirements
Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
Highly organised with ability to multi-task and prioritise effectively
Self-driven and proactive
Excellent communication and interpersonal skills, both verbal and written
Patient and active listener
Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
Detail oriented with a problem-solving attitude
Excellent product knowledge
Passion for customer experience
Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
Relevant work experience

New York, NY, USA
Negotiable Salary

Workable
Customer Success Manager
Zifo is hiring! We are looking for a Customer Success Manager to join our team. This person will be responsible for managing customer relationship for Zifo’s strategic customers in the U.S. The CSM will be accountable for active account mining, manage existing revenue stream and continuously build the revenue pipeline across the customer portfolio and ensure successful partnership with customers.
Responsibilities:
Partner with Customer Success and Delivery teams in kick starting engagement with new customers/business areas/products.
Understand customer’s tangible and intangible expectations, requirements and ensure they are delivered by Zifo
Manage the engagement with customers and Zifo’s internal teams, in alignment with Zifo’s culture and values
Partner with Service Delivery Management teams at Zifo to ensure transition of projects from Account Mining to Project execution
Perform active Account Mining by expanding relationships beyond the current set of customer contacts/business groups and work with the Client Partner on the business plan for success
Be the Zifo champion for Requests for Proposals (RFPs) from Customers; Work closely with Client Partners and/or own the response to RFP’s and work collaboratively with cross-functional stakeholders from Zifo including but not limited to Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter Experts etc., across geographies
Identify and propose Value Adds, means to realize and ROI for the customer
Be accountable for the successful business outcomes as part of the relationship between Zifo and client organization
Establish and nurture relationships with clients, convert them to Zifo champions and build rapport with multiple stakeholders within our customer portfolio
Ensure Zifo’s ongoing business with customers are renewed as appropriate
Be accountable for steering committee meetings and presentations with customer leadership
Provide insights into industry trends and share consultative inputs with customers
Proactively suggest best practices internally in Zifo and with customer interactions in the spirit of ongoing improvements and excellence
Requirements
8+ years of Customer Success Management / Account Management experience at a Software Services company/Product company or 5+ years of consulting experience for Life Sciences
Strong project management abilities, written and verbal communication skills, and presentation capabilities
Detail oriented and ability to do multi-tasking at various levels; Self-starter and ability to prioritize critical tasks daily
High attention to detail organization skills and a team player
Must be willing to juggle many things at once and prioritize effectively.
Must be an Influential person, build and nurture rapport with customers, drive them towards desired actions, and challenge them when appropriate
Benefits
About Zifo:
CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies.
We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.
We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.
If you share these sentiments and are prepared for the atypical, then Zifo is your calling!
Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

San Francisco, CA, USA
Negotiable Salary

Workable
Call Center Director
Florida Window and Door is seeking a dynamic Call Center Director to lead our vibrant team of 70 professionals, including appointment setters, confirmers, and quality assurance staff. This role is crucial for maintaining and enhancing our culture of success and teamwork.
As the 19th largest home improvement company in the nation, Florida Window and Door proudly serves the state of Florida with top-quality Impact Windows and Doors. We succeed because we care—about our team and our customers. We're looking for a confident and experienced leader to continue driving the success of our well-established team while guiding our operations to even greater efficiency.
Requirements
Develop and implement strategic plans to meet company goals in customer service and team performance.
Oversee the daily operations of the call center, ensuring efficiency and effectiveness in all processes.
Lead, mentor, and inspire a large team, promoting a culture of excellence and continuous improvement.
Collaborate with other departments to align strategies and enhance trust and accuracy.
Analyze performance metrics and make data-driven decisions to improve customer satisfaction and operational efficiency.
Ensure effective use of technology and software tools within the call center to optimize workflow.
What We Need:
Proven experience as a Call Center Director or similar leadership role in customer service settings.
Strong ability to lead and motivate a large team in a performance-based environment.
Excellent communication and interpersonal skills, with a knack for critical thinking and problem-solving.
Experience in strategic planning and execution.
Proficiency in Google Sheets and Excel, with a generally high software IQ.
Knowledge of dialer systems and strong skills in training and development.
Willingness to relocate to Palm Beach, Florida, if not already residing in the area.
Benefits
Why Join Us?
Competitive salary and benefits package: $85,000 base annual salary with the potential to earn up to $5,000 per month in bonuses, totaling a potential of $145,000 annually.
Monday through Friday schedule with weekends as needed.
Opportunity to lead a dedicated and skilled team in a reputable company.
Vibrant company culture focused on success, teamwork, and continuous learning.
Job Type: Full-time
Pay: $85,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Lake Worth Beach, FL, USA
$85,000

Workable
Call By Call Manager
Spartan Plumbing, LLC in Dayton, OH is looking to hire a Call By Call Manager to oversee our plumbing sales operations and service team. Are you an expert manager? Do you want to take your career to the next level? Would you like to join a company with a great team and exceptional working environment? If so, please read on!
Responsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you’ll help our company grow and thrive.
Oversee day-to-day operations
Design strategy and set goals for growth
Drive Sales and Installation Productivity to meet daily targets
Ensure Daily KPIs are achieved
Set policies and processes
Ensure employees work productively and develop professionally
Oversee training of new employees
Prepare regular reports for upper management
Requirements
Proven experience as an Operations Manager or similar executive role
Knowledge of business process and functions (finance, HR, procurement, operations etc.)
Strong analytical ability
Excellent communication skills
Outstanding organizational and leadership skills
Problem-solving aptitude
Benefits
Job Type: Full-time
Pay: $60,000.00 - $70,000 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance
ARE YOU READY TO JOIN OUR SERVICE TECHNICIAN TEAM?*
If you feel that you would be right for this Call By Call Manager job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Dayton, OH, USA
$60,000-70,000

Workable
Call Center Relationship Manager
Become a part of DATAMARK, Inc. as a Call Center Relationship Manager! This position is integral to our client engagement strategy and aims to enhance customer satisfaction and retention.
As a Call Center Relationship Manager, you will serve as the primary point of contact for our clients, playing a vital role in managing accounts and ensuring that our contact center operations effectively meet their needs. Your goal will be to uphold the highest service standards while identifying areas for improvement and growth.
Key Responsibilities:
Client Interface: Build and maintain strong relationships with key clients, addressing their concerns and ensuring their satisfaction.
Performance Analysis: Monitor call center metrics and performance to ensure service levels are met, and identify opportunities for enhancements.
Collaborative Approach: Work closely with internal teams to align services with client expectations and operational capabilities.
Proactive Engagement: Regularly communicate with clients through meetings and reports to provide updates and gather feedback.
Strategic Planning: Create and implement action plans that drive client engagement and maximize account growth.
Join us in delivering exceptional service and support to our clients while fostering a positive team environment!
Requirements
Qualifications for the Call Center Relationship Manager:
Education: Bachelor’s degree in business administration, communications, or a related field.
Experience: Minimum of 3 years of experience in a call center environment, with at least 2 years in a relationship management or client-facing role.
Knowledge: Familiarity with call center operations, metrics, and best practices.
Communication Skills: Exceptional verbal and written communication skills to effectively interact with clients and internal teams.
Analytical Ability: Strong analytical skills to evaluate performance data and client feedback.
Problem-Solving: Proven ability to resolve conflicts and manage issues with professionalism and tact.
Team Player: Ability to work collaboratively within a team-oriented environment.
Technical Skills: Proficiency in CRM tools and Microsoft Office applications.
Travel Requirements: Willingness to travel occasionally for client meetings, if needed.
**Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time**
Benefits
What We Offer:
Comprehensive Health Care: Medical, dental, and vision plans to keep you and your family healthy.
Retirement Savings: Secure your future with our 401k plan
Life Insurance: Basic, voluntary, and AD&D coverage for peace of mind.
Time Off: Paid time off and major holidays to recharge and enjoy life.
Disability Coverage: Short-term and long-term disability plans for added security.
Professional Growth: Access to training and development to advance your career.
Wellness Resources: Support for your overall well-being.
Starting Salary: $70,000/annually
**Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time**

El Paso, TX, USA
$70,000

Workable
Customer Care Manager
M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.
Job Summary
Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.
Hourly Rate: $33.66 - $47.12 per hour, depending on experience and qualifications. This position is non-exempt and eligible for overtime pay for all hours worked in a workweek over 40.
This position is eligible for an annual bonus at the discretion of management, based upon considerations that include the division’s and candidate’s overall performance.
Duties and Responsibilities
Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
May complete work orders required to meet customer needs; provides problem solving on-site.
Contacts and schedules appropriate subcontractors to perform work as required.
Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
Directs and supervises subcontractors to improve efficiency and workflow.
Maintains service vehicle inventories including appropriate materials and equipment.
Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
Assist in special projects as requested and perform additional duties as required.
Requirements
Minimum Education/Experience
High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.
Skills
Proficient in using computers and various software applications
Written & verbal communication
Customer Service
Work Conditions
Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.
Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies.
Benefits
M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.
We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
#IND123

Arlington Heights, IL, USA
$33.66-47.12
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