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Front Desk Coordinator (Upper East Side)

$17-18/hour

1096 Madison Ave, New York, NY 10028, USA

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Description

Kieran McKenna Salon is seeking a dedicated and enthusiastic Guest Service Associate to elevate our clients' experiences. We are committed to providing the highest standard of service, ensuring every guest feels welcome and enjoys a pleasant visit from the moment they arrive. In this role, you will be the face of our salon, responsible for: Greeting clients warmly upon arrival. Maintaining a neat and clean front desk and waiting area. Efficiently checking guests in and out. Assisting technicians with closing sales. We are looking for someone who can offer stellar customer service and contribute to memorable, high-quality salon experiences. Responsibilities include... Providing upscale guest service experiences for clients. Ensuring clients are properly greeted upon their arrival. Booking client appointments. Processing client transactions at checkout. Maintaining constant communication with the team to ensure guests are offered everything discussed throughout their visit. Actively listening to and resolving complaints. Coordinating and managing communication between stylists and front desk. Promoting all ongoing specials and programs offered by the salon. **Skills and Qualifications:** * Previous experience in a similar guest service or front-desk role, preferably within the beauty industry. * Familiarity with POS systems like Meevo/Millennium is a significant advantage. Please highlight this experience in your application. * Proficiency in English; knowledge of other languages is a plus. * A strong customer service drive with outstanding communication and active listening skills. * Excellent problem-solving and multitasking abilities. * Ability to work flexible hours. * A strong sense of responsibility and a professional presentation. If you have previous beauty industry sales experience and are familiar with the Meevo booking system, we would love to hear from you! Our ideal candidate possesses a flair for communication and the ability to resolve issues in a timely and accurate manner. We look forward to meeting you!

Source:  craigslist View original post

Location
1096 Madison Ave, New York, NY 10028, USA
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