Client Relations Manager

Aspen Fiber Networks, a leading information technology solutions provider, is looking for a proactive and detail-oriented Network Support Specialist to join our dynamic team. In this role, you will provide technical support and troubleshooting for our clients' networking needs, ensuring optimal performance and reliability of their network systems. As a Network Support Specialist, you will work closely with clients and internal teams to diagnose and resolve network issues, provide training on network systems, and assist in the implementation of network solutions. Your expertise will contribute to delivering exceptional support and maintaining client satisfaction. Responsibilities Monitor and support client network systems to ensure smooth operation. Troubleshoot and resolve network issues reported by clients. Assist in the installation and configuration of network equipment. Provide technical guidance and support to clients and internal teams. Document and maintain records of network support activities and resolutions. Stay updated on networking technologies and industry best practices. Participate in the training of clients on network usage and best practices. Collaborate with network engineers to implement solutions for network enhancements. Requirements Associate or bachelor’s degree in computer science, information technology, or a related field. Proven experience in network support or technical support role. Strong knowledge of network protocols and technologies (TCP/IP, DNS, DHCP, etc.). Experience with troubleshooting network issues and providing solutions. Familiarity with routers, switches, firewalls, and other network equipment. Excellent problem-solving and analytical skills. Strong communication and customer service skills. Relevant certifications (such as CompTIA Network+, CCNA, etc.) are a plus. Ability to work independently and as part of a team. Benefits Private Health Insurance 401k Paid Time Off Training & Development

About Futu US Inc.: Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).      Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.      Here's a closer look at our key entities:      Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally. Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise. Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer.  For deeper insights into our entities and affiliates, explore futuclearing.com or moomoo.com/us to discover the future of investing with confidence and innovation. Responsibilities: Lead the development of the cryptocurrency trading liquidity system at Moomoo Crypto Inc., including upstream trading system integration, liquidity resource management, and multi-upstream settlement mechanisms. Collaborate with cross-functional teams such as Business Development, Operations, Compliance, and Headquarters Product to onboard reliable upstream trading partners and mitigate counterparty risks. Build a multi-upstream order routing management system, establish liquidity management, reconciliation, and settlement processes for both fiat and cryptocurrencies, and continuously enhance client trading experience, reduce transaction costs, and ensure high system availability. Work with Data Science, Business Operations, and Engineering teams to define and monitor key trading performance metrics, and drive system and process improvements. Identify product enhancement opportunities based on user and business feedback, and promote iteration and innovation in liquidity and trading-related functionalities. Cooperate with local business teams and maintain close communication with group headquarters to incorporate industry best practices into the group’s trading capabilities and provide professional support. Requirements 3+ years of experience in trading system products, with a preference for backgrounds in cryptocurrency exchanges, high-frequency trading, or related fields. In-depth knowledge of order book matching and RFQ business logic and risk control mechanisms, familiarity with liquidity pool management and market depth optimization strategies, and experience in designing high-concurrency trading systems. Familiarity with settlement and clearing processes with various counterparties, and hands-on experience in system development or operations. Experience collaborating with cryptocurrency exchanges, liquidity providers, wallets, and custodial service providers. Proven experience in leading cross-departmental projects and driving the implementation of complex product integrations and operational processes. Strong problem-solving skills with the ability to effectively address complex system integration and operational challenges. Excellent communication skills in both Chinese and English, capable of working efficiently with technical and business teams. Self-motivated, results-driven, innovative mindset, and able to thrive in a fast-paced and dynamic environment. Benefits What we offer: Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents 401k Employer Contribution: We match your contributions to help you grow your retirement savings Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.   Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Proactive Technology Management is looking for an experienced IT professional in the Detroit Metro area to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. This individual should not only be able to execute but also guide—whether that’s leading small teams, walking clients through complex transformations, or finding practical solutions that go beyond just fixing IT issues. We offer a fairly defined, upward path with money and responsibility. Location: We are looking for someone to work full time in the Detroit Metro area. This is a hybrid position that will include both remote and onsite work. Proactive Technology Is Different: Monthly check-ins and annual path planning Defined path for career development and personal growth Fun, team-based approach Constantly learning new tech We are Nuts about IT The Path: Technician -> Integrator -> Engineer -> Consultant Along the way, you may work remotely or on site with clients. Initially, you will not be assigned clients. As you grow into a senior technician role, you will have the opportunity to be assigned to and work directly with specific clients. This makes you a Primary. Moving along this path will put you in charge of larger clients, requiring more extensive knowledge of technology to help support our clients. Some techs may branch off along the way and become specialists in a specific area of IT like security, networking, or cloud. Our Primaries are in charge of their clients from keyboard to cloud. They work with the decision makers to guide purchasing decisions, setup new equipment, and implement new services. This person must love helping people with technology and excellent communications skills are essential. The Position: We are hiring an experienced technician entering at the Consultant level. This person would work a hybrid schedule, with most troubleshooting being handled remotely with on-site visits as needed. 10+ years working at or above Tier 3-level support or in a specialist role is required. Primary technicians work directly with our clients and other IT professionals - if you enjoy interfacing with multiple people on a daily basis and problem solving on the go, this role could be a great fit for you. Requirements This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position. Must Have: 10+ Office 365 and Windows Server experience 10+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard) 10+ Network Setup experience (installing AP's, switches, and firewalls) Strong understanding of cyber hygiene, best practices, and security frameworks Extensive experience in virtualization and networking History of successfully leading small technical teams Experience guiding clients through complex migrations and digital transformation projects More than an IT tech; a professional who can think strategically and deliver practical, results-driven solutions Above and beyond customer service Good To Have: Bachelor's degree IT-related certifications MSP Experience Responsibilities: Setting Up Customer Networks (cloud to keyboard) Guide clients through complex migrations and digital transformation initiatives Windows Server Installation Configuration Maintenance Ongoing Support (access points, firewalls, and switches) Remote troubleshooting of client, as well as on-site when required Monday - Friday schedule One Saturday per month for the first 18 months Benefits Full Medical Benefits 2 Weeks Paid Vacation Full Time Dental & vision insurance 401(k) matching

Overview Legal & General is a leader in Pension Risk Transfer with over 35 years of experience globally, servicing over a million annuitants. Building on our global success, we established our Pension Risk Transfer platform in the US in 2015.  The business has grown steadily and in 2024 we completed $2.2 billion in premium written, representing our largest year on record. At Legal & General Retirement America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live.  We are passionate about what we do and how we do it. This means working with pace and energy to reach our goals and challenging ourselves to achieve more.  We strive to create a unique environment where balance between work and life is possible.  Purpose and Objective We are looking to add a Senior Calculation Analyst to our Retirement Support Services Team who will be responsible for the accurate and timely processing of moderate to high complexity benefit calculations. The analyst will also work on tasks related to the implementation of new GAC’s with respect to the deferred population. In addition, the analyst will lead and implement key projects and be the functional expert on specific applications and processes. Requirements Role and Responsibilities · Define, develop, and implement Group Annuity Contract specific standard methodologies and procedures which align with benefit specifications and associated plan or client requirements and comply with new or existing federal and state regulatory laws. · Understand complex pension calculation concepts for plans with different benefit structures. · Properly administer contracts in accordance with the plan sponsor requirements, with a focus on the deferred population and executing benefit calculations. · Support administration system transformation and new cases including creating test plans, plan specifications, and administering calculation testing of existing and new cases. · Process and handle monthly payments, new payment set ups, death processing and monthly reconciliation of files. · Assist or handle complex cases. Provide appropriate paperwork for new payments including QDRO’s and benefit quoting. · Assist Transition team with onboarding of new pension risk transfer plans and validating data in servicing systems, including mapping of deferred data fields in onboarding files and testing of the integration between the administration system and the calculator. · Create sample calculations for confirmation with Plan Sponsors to create clear documentation of GAC interpretation of benefit calculations. · Implement process automation solutions to deliver system improvements. Validate systems and workflows to ensure all new processes are functioning correctly including conducting UAT for system modifications. Identify defects and define options for remediation. · Collaborate on project scope, issues, and options. Accurately plan and appropriately complete projects. Participate in accurate and complete testing of new system updates. · Identify, track and report issues in a timely manner. Promptly provide comments, feedback, and recommendations. · Deliver training to junior team members as needed. · Participate in delivering continuing training to other departments on benefit calculation topics as needed. · Develop and document procedure manuals for Retirement Support Services. · Complete all other tasks and projects. Qualifications Bachelor’s Degree in a related field or equivalent work experience. 3+ years of retirement plan administration experience, including in depth pension benefit calculation knowledge. Strong analytical, organizational, and project management skills. Ability to balance multiple priorities in a fast-paced environment. Display history of building trust and developing team relationships. Exceptional oral and written communication skills as well as presentation skills; ability to deliver information in a concise manner. Advanced spreadsheet proficiency (Excel). Database capabilities (VBA, SQL) a plus. Proficiency in Microsoft Office product suite. Willingness to travel as needed.   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Benefits We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 10 - 25 vacation days depending on experience level and years of service 4 floating holidays & 2 personal days 10 - 15 sick days, depending on years of service 2 paid volunteering days Health benefits, including medical, dental, and vision coverage Supplemental health benefits and life insurance 6 weeks of paid parental and maternal leave Immediate vesting into a 401k savings plan with up to 6% company match 100% employer-contributed Pension Plan - Cash Balance Plan after 1 year of service Flexible Workspace and Arrangements Tuition and Certification reimbursements Infertility and domestic partner benefits The expected hiring compensation range for this position is $70,000 - $80,000 USD annually. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The current bonus target for the position is 5% of the base salary with a stretch to twice the target, modified for corporate and individual performance. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Description: Zifo is working with a large pharma client to build a team of laboratory IT (lab computing, & Lab IT systems) professionals. **This role will require a 100% on-site presence in Albany, NY ** **This role is not eligible for relocation assistance** Requirements Responsibilities: ·       Execute validation test plans once approved by client(s) ·       Revise and route Lifecycle documents for review and approval ·       Update relevant IT lifecycle documents ·       Participate in Sandboxing sessions with multifunctional teams ·       Coordinate delivery of PC hardware to various laboratories and manufacturing areas ·       Troubleshoot and resolve any IT issues / tickets as needed   Qualifications: Bachelor of Science in computer science, life science Previous technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems preferred Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code Experience with virtual machine support (preferred) Experience with scientific instrumentation (preferred)   A successful Zifo-ite is: Independent, Self-Motivated & Results driven Willing & able to quickly acquire new Technical Skills & Business Principles A critical thinker who possesses logical reasoning Curious and always looking for creative solutions to complex problems Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting. We have a ‘People First’ culture and we focus on our employees’ well-being and professional development. With over 400 professionals and locations throughout Ohio, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan. The BI Data Analyst will play a critical role in leveraging Power BI and Azure SQL to analyze data, build data sets, develop insightful reports, and create efficient workflows. The role’s use of these tools will contribute to data-driven decision-making and process optimization across our organization.  Responsibilities Utilize Power BI to gather and transform data from various sources (IE Excel, APIs, SQL), creating visually appealing and interactive dashboards to present key insights to stakeholders   Collaborate with cross-functional teams to understand data requirements and design meaningful visualizations that drive informed decisions   Design robust generalized SQL datasets through combining raw data for reports.  Work closely with end-users to gather requirements and ensure that dashboards meet their needs effectively   Identify opportunities for reporting and process automation across internal clients and implement solutions that deliver tangible benefits   Apply data cleansing and transformation techniques using Power Query to ensure data accuracy and consistency across different data sources   Collaborate with data warehouse engineers to enhance data quality and resolve data integration issues   Collaborate with team members to share best practices, provide technical guidance, and support the adoption of Power Platform tools   Train end-users on using Power BI, Power Apps, and Power Automate effectively for their respective needs   Ensure compliance with data governance policies and implement security measures to protect sensitive data within Power Platform solutions   Stay up-to-date with Microsoft's updates and features related to Power Platform to maintain best practices   Knowledge, Skills and Abilities Proficiency in data analysis, visualization, and report creation using Power BI   Strong understanding of data transformation, ETL processes, and data modeling concepts   Familiarity with data governance principles and best practices for maintaining data accuracy and security   Excellent communication skills, both written and verbal, to convey technical concepts to non-technical stakeholders   Analytical mindset with the ability to translate business requirements into effective Power BI Dashboards or power platform apps.  Problem-solving skills to troubleshoot issues and optimize Power Platform applications   Experience working in a collaborative team environment and a track record of delivering results on time   Requirements Bachelor's or Master's degree in Computer Science, Information Technology, Data Science, or a related field   Proven experience (5+ years) as a Data Analyst, with demonstrated expertise in Microsoft Power Platform tools (Power BI, Power Apps, Power Automate) , intermediate SQL knowledge Hands-on experience developing custom Power BI Dashboards, analyzing data within SQL databases, building company wide usable datasets Analyzing raw data and identifying useful metrics and new ways of looking at data to help drive the business Travel to client locations as needed   Benefits Rea offers a wide variety of benefits to help support our employees' health, wellness and financial goals. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Four (4) weeks PTO Twelve (12) paid holidays, of which three (3) are floating holidays Rea does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea’s Talent team. Pre-approval is required before any external candidate can be submitted. Rea will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.