Pharmacy Technician - Care Management Coordinator

The Pharmacy Technician - Care Management Coordinator plays a vital role in supporting a pharmacist-led chronic disease and medication therapy management (MTM) program. This dual-function position merges pharmacy technician duties with care management responsibilities to identify and engage eligible patients, facilitate medication access, and support whole-person, team-based care. The role includes population health outreach, registry management, EHR documentation, and coordination across internal and external stakeholders. About Us: Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education and more. Compensation: $23.16 - $28.60 per hour, depending on experience. TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees. Responsibilities: Clinical and Pharmacy Support Support Clinical Pharmacist in patient care, including medication reconciliation, chart preparation, and refill coordination. Assist in rooming patients and providing basic point-of-care testing, as trained. Assist with documentation of medication therapy management interventions in the EHR. Coordinate prescription access issues including prior authorizations, 340B, copay assistance, and specialty pharmacy communication. Provide non-clinical education on medication access and use, under pharmacist direction. Care Management and Registry Monitoring Generate and manage chronic disease “trigger lists” using EHR registries and quality data as indicated. Identify and outreach eligible patients based on program guidelines (e.g., A1C > 9%, BP > 140/90, medication nonadherence). Enroll patients into the pharmacist-led chronic disease management program and track progress. Coordinate care and follow-up services as needed, verifying that care plans are implemented. Patient and Team Coordination Schedule pharmacist and care team visits and coordinate appointment logistics. Serve as a liaison to patients, providers, external pharmacies, and community partners. Participate in daily huddles, quality meetings, and other meetings as indicated. Act as a consistent point of contact for patients enrolled in the chronic disease management program. Provide a warm and friendly, patient-centered approach to care. Administrative and Programmatic Support Contribute to meeting program-specific goals and quality improvement initiatives. Monitor completion of labs, appointments, and other plan-of-care activities. Document outreach, outcomes, and care coordination efforts thoroughly in the EHR. Perform other duties as assigned by supervisor. Requirements High School Diploma or GED required. Pharmacy Technician Certification (CPhT) required. Minimum two (2) years of experience in pharmacy, care management, or clinical setting preferred. Bilingual English/Spanish required. Qualifications: Working knowledge of chronic conditions such as diabetes, hypertension, asthma, and heart failure. Ability to travel to designated locations as required by supervisor. Familiarity with healthcare delivery systems, preferably FQHC or managed care settings. Proficiency with EHR (Epic OCHIN preferred) and Microsoft Office. Excellent verbal and written communication and interpersonal skills. Strong organizational skills with the ability to prioritize multiple demands. Ability to work independently and as part of an interdisciplinary team. Ability to work collaboratively with a person-centered approach. Embraces a learn-it-all approach to care with team. Understanding of HIPAA guidelines and PHI privacy requirements. Knowledge of community-based resources and patient support services.