Browse
···
Log in / Register

Technical Support Engineer

$75,000/year

MasteryPrep

West Roxbury, Boston, MA, USA

Favourites
Share

Description

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

Source:  workable View original post

Location
West Roxbury, Boston, MA, USA
Show map

workable

You may also like

Workable
GNOSC Watch Officer (Network Engineer)
Expertise and Functions Perform all facets of a continuous 24/7 Global Network Operations and Security Center monitoring Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity Support and service maintenance activities to include Change Management coordination during the assigned shift day/time Engage in all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer Utilize communication skills, verbal and written, at both technical and senior/Executive management levels Understand Command level Management Speak clearly to diverse cultural audiences, VIPs, and dignitaries Perform as a section trainer and create lesson plans Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in management or other relevant discipline preferred Must have, or obtain within 6 months of hire, a current DoD 8570.01 IAT Level II Certification such as CompTIA Security+ CE Certification or higher    Experience: 2+ years of professional experience in the required task area    Preferred Experience:   Experience in metrics-based IT Operations and Maintenance (O&M) teams Experience with Remedy and SNMP monitoring tools (e.g., Solarwinds, Microfocus NNMi/HPOV, and Systems Center Operations Manager) Experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation Experience as a Windows/Linux System Administrator supporting a large Enterprise with knowledge of Microsoft Active Directory, Windows 2008/2012, Linux/UNIX Operating Systems, EMC Storage, Symantec NetBackup and SCCM Patch Management solutions Experience as a network engineer, including hands-on experience designing, implementing and managing network components including switches, routers, firewalls, and cryptographic devices Experience with Cyber-defense or information assurance, including experience with DISA mandated security tools to include Assured Compliance Assessment Solution (ACAS), Host Based Security System (HBSS), analyze results and create reports Experience with Network Operations in a network operations center or other 24x7x365 IT Operations environment Knowledge of IT Network Operations and connectivity devices that inter-relate with Public Key Infrastructure authentication and Information Security practices Knowledge of Cybersecurity principles and how to execute system/network security analysis Knowledge of Tier III Information Assurance practices, IT security governance, security administration, project management, logistics, and Cybersecurity compliance requirements Quality Assurance/Quality Control Inspection process knowledge Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $75,000 - 97,000 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.
Colorado Springs, CO, USA
$75,000-97,000/year
Workable
Development Lead
This position is posted by Jobgether on behalf of Trilogy Federal. We are currently looking for a Development Lead in Georgia (USA). The Development Lead will guide a team of developers in designing, building, and deploying cloud-based solutions that enhance operational efficiency and meet business needs. This role requires a collaborative, technically skilled leader who can manage multiple initiatives, ensure best practices, and deliver high-quality solutions in a fast-paced, client-focused environment. The ideal candidate brings deep expertise in Salesforce and Microsoft Dynamics 365 development, experience with cloud integration, and the ability to mentor team members. The position involves close collaboration with cross-functional teams, aligning with Agile workflows and federal IT security standards, and occasionally requires on-site work in Washington, D.C. Accountabilities ·         Lead a development team in creating and customizing cloud-based applications on Salesforce and Microsoft Dynamics 365. ·         Establish and enforce best practices, conduct code reviews, and ensure high standards of software quality across projects. ·         Optimize Salesforce components (Apex, Visualforce, Lightning) and Dynamics 365 customizations (Power Apps, Power Automate, JavaScript) to meet operational requirements. ·         Ensure integration of cloud solutions with legacy systems and other platforms (AWS, Azure) using APIs, web services, and CI/CD pipelines. ·         Collaborate with Integration Leads, Cloud Engineers, and Scrum Masters to deliver features within Agile sprints aligned with project objectives. ·         Maintain compliance with federal security and privacy standards (FISMA, NIST 800-53, HIPAA) through secure coding and access controls. ·         Monitor development progress using approved tools (Jira, GitHub, ServiceNow) and contribute to biweekly status reports. ·         Facilitate Agile ceremonies, ensuring team alignment with the VIP Lean-Agile framework and sprint goals. ·         Troubleshoot and resolve application issues, ensuring high availability and performance for end-users. ·         Leverage emerging cloud technologies, such as serverless computing and AI integrations, to enhance system efficiency. ·         Engage with stakeholders, including CORs, to gather requirements, validate solutions, and deliver user-centric outcomes. ·         Mentor team members on Salesforce and Dynamics 365 best practices, supporting staff development and technical growth. ·         Optimize applications for scalability, cost-efficiency, and long-term maintainability. Requirements ·         Bachelor’s degree in Computer Science, IT, Software Engineering, or related field (Master’s preferred). ·         Active certifications in Salesforce Certified Platform Developer and Microsoft Dynamics 365 Fundamentals; additional certifications (AWS Developer, Azure Developer Associate) preferred. ·         8+ years of experience in cloud application development, focusing on Salesforce, Microsoft Dynamics 365, or similar platforms in federal or enterprise environments. ·         Proven expertise in Salesforce development (Apex, Lightning), Dynamics 365 customization, and cloud integration with hands-on CI/CD experience (Jenkins, GitHub Actions). ·         Strong programming, analytical, and problem-solving skills in fast-paced, dynamic environments. ·         Familiarity with federal IT security standards (FISMA, NIST, HIPAA) and Agile/VIP Lean-Agile methodologies highly desirable. ·         Proficiency in MS Office Applications and approved project management/development tools (Jira, GitHub, ServiceNow). ·         Ability to adapt to evolving technical requirements and occasional travel to Washington, D.C. ·         Ability to obtain Public Trust Clearance. Preferred Qualifications: ·         Prior experience with VA, VBA, or VHA systems. Benefits ·         Health, dental, and vision insurance ·         Optional FSA ·         Paid parental leave ·         Safe Harbor 401(k) with full employer contributions from day 1 ·         Paid time off and 11 paid holidays ·         Group term life/AD&D coverage with optional supplemental plans ·         Pet insurance ·         Monthly phone and internet stipend ·         Tuition and professional training reimbursement ·         $80,000 – $91,998 annual salary range ·         Flexible remote work options available in eligible states (CO, CT, D.C., FL, GA, IL, MD, NY, SC, TX, VA) Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps, such as interviews or additional assessments, are then made by their internal hiring team. Thank you for your interest!   #LI-CL1
Georgia
$80,000/year
Craigslist
Operator (Burlington Mall - Burlington, MA)
Ready to be your own boss? Join our successful team of and launch your own Go! Store in one of our locations nationwide. Grow Your Career & Business With Us: Since 1993, Go! Calendars, Games &Toys has been helping entrepreneurs like you run successful seasonal and year-round stores across the country. Over the years, we’ve partnered with countless Operators —many of whom return year after year and have built profitable businesses for themselves and their families. We’re looking for motivated, entrepreneurial people who are excited to run their own store. While this isn’t a franchise, as an Operating Partner, you’ll be in charge of your own location, with the backing of our experience, support, and strong brand. About The Company: Go! Retail Group, based in Austin, Texas, is the world’s largest operator of seasonal pop-up stores. You’ve probably seen us in malls, outlets, or lifestyle centers under the names Go! Calendars, Go! Games, and Go! Toys. Since opening our first store in 1993, we’ve grown to more than 500+ locations across the U.S. Our stores come in all shapes and sizes—from small kiosks to massive 6,000 sq. ft. multi-concept superstores. Our team is tight-knit, passionate, and always ready to adapt. We’re serious about doing great work, but we also believe in having fun while doing it. Plus we are so proud to support organizations that make a difference in the communities we serve. What we Provide: When you partner with us, we’ve got your back. Here is what you can count on: We sign the lease and cover the rent. We reimburse utilities, banking fees, and business licenses cost. We provide what you need to run your business - fixtures, product, graphics, bags, POS system, training, and marketing. Our Austin-based team is always here for you, ready to support your store and answer any questions along the way. What It Takes To Run Your Business: As an operator, you’re in charge - and we’re here to support you every step of the way. Here is what you will be responsible for: You run the show. You are the operator and the boss of your business. You will have a signed agreement with Go! as part of the partnership, outlining your role and commission structure based on your store’s sales. Build a great team. You will recruit, train and manage your staff- handle payroll for your team. Create a customer-first experience. Deliver top-notch service by following our training and brand standards. Manage all inventory and stay on top of all inventory reporting. Handle financials – Process bank deposits and report daily sales to Home Office. Merchandise your store – set up product displays and place signage according to brand guidelines. Keep your store looking great – maintain a clean, organized, and visually appealing shopping environment. Connect with customers - create a friendly, engaging atmosphere to drive sales and hit sales targets. Communicate regularly – maintain open, professional communication with both Home Office and Mall Management. Plan and grow your business – create strategies to boost sales and improve key performance indicators (KPIs). Use data to lead – review KPIs to make smart, real-time business decisions. Host in-store events – set event goals, collaborate with Home Office, and track their impact on traffic and return on investment (ROI). Deliver a great customer experience – and understand how that experience directly supports hitting your sales goals. What Makes A Successful Operator: We are looking for leaders who are hands-on, driven, and ready to take charge. The most successful Go! Store Operators bring the following qualities and experience to the table: Self-motivated, dependable, and open to feedback – you take ownership and always looking to improve. Retail management experience with focus on driving sales – you know who to lead a team and grow a business. A solution-oriented mindset – you’re innovative, curious, and not afraid to try new things. Strong knowledge of retail operations – including sales, customer service, merchandising, inventory control, and loss prevention. Comfortable with tech – proficiency in Microsoft Office is a must; POS experience is a plus. Flexible and adaptable – available to work holidays, nights, weekends, and whatever your store needs. Effective delegation skills – able to lead sales team, assign tasks, keep the store stocked and visually merchandised and on point. Detailed-oriented and organized – you sweat the small stuff and ensure everything runs smoothly. Energetic and passionate – you lead with positivity and bring a solution-first attitude to every challenge. Contact us and we can review our opportunities in greater detail. Thank you!
84 Middlesex Turnpike, Burlington, MA 01803, USA
Negotiable Salary
Workable
Senior Cloud Developer
This position is posted by Jobgether on behalf of Trilogy Federal. We are currently looking for a Senior Cloud Developer in Georgia (USA). This role offers a compelling opportunity to lead the design, development, and deployment of cloud applications that support critical government IT operations. The Senior Cloud Developer will work in a fast-paced, collaborative environment, driving technical excellence across Salesforce and Microsoft Dynamics 365 platforms. This position requires hands-on development expertise, strong programming skills, and the ability to integrate cloud solutions with legacy systems. The role emphasizes delivering secure, scalable, and efficient solutions while mentoring team members and collaborating with stakeholders to achieve impactful outcomes. Occasional on-site visits may be required to support project needs. Accountabilities ·         Lead the development and customization of cloud-based applications on Salesforce and Microsoft Dynamics 365, supporting operational needs and corporate IT systems. ·         Oversee optimization of Apex, Visualforce, and Lightning components in Salesforce, and configure Dynamics 365 using Power Apps, Power Automate, and JavaScript. ·         Integrate cloud applications with legacy systems and other platforms (e.g., AWS, Azure) using APIs, web services, and CI/CD pipelines. ·         Collaborate with Integration Leads, Cloud Engineers, and Scrum Masters to deliver features and enhancements within Agile sprints, ensuring alignment with project goals. ·         Ensure cloud applications comply with federal security and privacy standards (FISMA, NIST 800-53, HIPAA) through secure coding practices and access controls. ·         Utilize approved tools (Jira, GitHub, ServiceNow) to manage code repositories, track tasks, and maintain status reports. ·         Oversee Agile ceremonies (sprint planning, stand-ups, retrospectives) to align development with the VIP Lean-Agile framework. ·         Troubleshoot and resolve cloud application issues to maintain high availability and performance. ·         Leverage emerging cloud technologies, including serverless computing and AI integrations, to enhance modernization efforts. ·         Mentor team members on Salesforce and Dynamics 365 development best practices and technical excellence. ·         Optimize cloud solutions for scalability, cost-efficiency, and alignment with operational and customer service goals. Requirements ·         Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field (Master’s preferred). ·         Salesforce Certified Platform Developer and Microsoft Dynamics 365 Fundamentals certifications required; additional certifications (AWS Certified Developer, Azure Developer Associate) preferred. ·         8+ years of experience in cloud application development, with expertise in Salesforce, Microsoft Dynamics 365, or similar platforms, preferably in federal or VA environments. ·         Hands-on experience with Salesforce development (Apex, Lightning), Dynamics 365 customization, cloud integration, and CI/CD tools (e.g., Jenkins, GitHub Actions). ·         Strong programming, analytical, and problem-solving skills, with the ability to deliver high-quality code in dynamic environments. ·         Familiarity with federal security standards (FISMA, NIST, HIPAA) and the VIP Lean-Agile framework is highly desirable. ·         Proficiency with MS Office and VA-approved tools (Jira, GitHub, ServiceNow). ·         Ability to adapt to evolving technical requirements and occasional travel to VA sites in Washington, D.C. ·         Ability to obtain a Public Trust Clearance. Preferred Qualifications: ·         Experience with VA, VBA, or VHA environments. ·         Familiarity with mainframe, legacy OS, Windows Server, Linux, middleware, application servers, messaging systems, and cloud monitoring tools. Benefits ·         Competitive annual salary: $80,000 - $90,000 (based on experience and qualifications). ·         Health, dental, and vision insurance coverage. ·         Optional FSA and paid parental leave. ·         Safe Harbor 401(k) with employer contributions fully vested from day 1. ·         Paid time off and 11 paid holidays. ·         No-cost group term life/AD&D plan, with optional supplemental coverage. ·         Pet insurance and monthly phone/internet stipend. ·         Tuition and professional training reimbursement. ·         Flexible remote work options in eligible states, supporting work-life balance. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps, such as interviews or additional assessments, are then made by their internal hiring team. Thank you for your interest!   #LI-CL1
Georgia
$80,000/year
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.