Browse
···
Log in / Register

Technical Support Analyst (Richmond)

$19-26/hour

Broad + 9th, Richmond, VA 23219, USA

Favourites
Share

Description

SUMMARY: Provides technical support to the university community. Resolves moderately complex technical problems (tier 1 and some tier 2), and may provide functional direction to student employees, as needed. JOB DUTIES/RESPONSIBILITIES: Provide phone support in the Help Desk call center. Analyze computer problems; gather customer specific needs; process workflow with clear explanation of problems and resolution. Create workflow / call tickets for phone support, walk in traffic, and emails to the Help Desk. Support live chat communications. As needed, direct workflow / service requests to proper technicians or other departments within Information Services with agreed service levels Provide support for the walk up Help Desk; assist with computer service issues and provide support for mobile devices Committee assignments as assigned Other tasks as assigned WORKING CONDITIONS/PHYSICAL EFFORT: Lift and carry computer equipment, including CPUs, monitors, small printers, scanners, and other peripherals QUALIFICATIONS: Microsoft Office Software Suite previous experience Hardware support for dual core computers and newer Operating System previous experience Familiarity desired with both PC and Mac platforms for hardware and software Ability to work directly, face to face, or over the phone, with customer Ability to analyze moderately complex computer problems Ability to communicate effectively, both orally and in writing Strong organizational skills EDUCATION & EXPERIENCE: Customer Service-related experience preferred High School Diploma required Some college or professional technology education desired WORK HOURS: Full-Time; Non-Exempt position Monday-Friday 10:30AM-7:30PM, but may work a varied schedule, including adjusted shifts as needed. Weekend work during back-to-school period, and rotating weekends (Saturday/Sunday 10:00AM-4:00PM) SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)

Source:  craigslist View original post

Location
Broad + 9th, Richmond, VA 23219, USA
Show map

craigslist

You may also like

Workable
Network Engineer-536390
The U.S. Department of State (Department), Office of Inspector General (OIG) has a requirement for full-time Information Technology (IT) Management Networking and Security Services support. The purpose of the task order is to provide professional services personnel to provide quality, comprehensive IT support to the OIG in an effective and efficient manner with a vision to maintain effective and efficient IT operations commensurate with industry best practices, while ensuring the confidentiality, integrity, and availability of OIG data. Job Duties: Manages all components and aspects of OIGNet network, provides assistance and support as necessary for OpenNet and ClassNet networks Manages routing, switching and firewall infrastructure for on-premises, co-location site and cloud environments Supports existing and new implementations from an operational perspective Designs, implements and supports new network and datacenter solutions such as voiceover-IP, IPv6, datacenter switches and routing Monitors performance of network infrastructure and provides last tier troubleshooting support as necessary Monitors availability of all applications, systems and networks per established SLAs Monitors overall security posture of applications, systems and networks and takes immediate action to address identified issues Implements and/or uses IT security tools to monitor and protect OIGNet network and all associated assets Implements zero-trust network architecture concepts to always keep OIGNet network secure Works with lead network engineer and datacenter manager to set priorities for projects and tasks Guides junior engineers as necessary on topics related to OIG projects and tasks Participates in team meetings, collaborates with other team members and teams on projects and tasks Creates detailed network diagrams, as built, and standard operating procedure documents Uses OIG ticketing system to resolve problem tickets Interfaces with external entities such as IRM, other federal agencies and internet service providers to work on projects and troubleshooting efforts when necessary Supports all FISMA A&A and continuous monitoring efforts for on-premise and cloud environments Provides last tier support during normal business and after hours in critical network outage situations to provide quick resolution Requirements A bachelor’s degree in engineering or computer science or related IT field and ten years of experience in support of Windows/Linux/Unix operating systems, Cisco networking equipment and systems integration for classified and unclassified networks. Experience in planning and executing systems engineering projects in support of system engineering life cycle development for classified and unclassified environments. Strong problem solving, leadership and project management skills. Proficiency with all aspects of Windows Server 2003, 2008 Active Directory Services. Understanding of the Border Gateway Routing Protocol (BGRP) and Generic Routing Encapsulation (GRE). Knowledge of CISCO routers and switches and networking technologies. Experience with VPN encryption devices, such as Cisco routers, Cisco ASA’s and Nortel Connectivity. Ability to troubleshoot network connectivity issues and resolve problems related to outages. Ability to evaluate residing systems for network, system and security readiness as well as provide troubleshooting for application environment issues. Additional desired qualifications include: Eight years of experience with designing, installing and supporting routing, switching and firewall equipment Eight years of experience designing secure complex network solutions based upon requirements Eight years of experience working with Cisco, Juniper and Ciena switches Three years of experience with routing and switching protocols such as OSPF, BGP, HSRP, VRRP, spanning tree, various 802.1 protocols, trunking and traffic aggregation Three years of experience working with Palo Alto firewalls, Panorama Two years of experience working in Microsoft Azure cloud environment supporting and designing new solutions Two years of experience working directly with internet service providers Two years of experience with deploying or administering network configuration management solutions Three years for experience designing and implementing fault tolerant solutions to eliminate single points of failure and make networks as resilient as possible Experience supporting and managing enterprise wireless network solutions Experience supporting federal agency networks and datacenters Experience with implementing and using performance management and security management tools Good understanding of requirements for federal agencies network such as trusted internet connections (TIC 3.0), DHS Binding Operational Directives, OMB Memorandums etc. Knowledgeable about the zero trust networking technologies and hands-on experience with supporting solutions implementing this concept Experience working with and implementing IPv6 addressing and networking for the entire networks Familiarity with DHS CDM program implementation and/or support Strong knowledge and deep understanding of the OSI network stack and hands-on experience with layer 2 and 3 concepts Strong knowledge and deep understanding of network security concepts and implementation to protect federal networks Strong knowledge and deep understanding of protocols such as DNS, DHCP, HTTP, SMTP Understanding of and experience with ITIL, CMMI, and/or PMP processes and implementation. Other Duties:   Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  
Arlington, VA, USA
Negotiable Salary
Workable
Network Lab Engineer - Active TS/SCI with CI POLY
Seeking a Lab Engineer with strong networking expertise to support testing, evaluation, and development of advanced network solutions within a controlled lab environment. This role involves configuring network infrastructure, troubleshooting, and assisting in validation efforts to ensure high-performance and secure operations. Key Responsibilities: Design, configure, and maintain network lab environments to support testing and development initiatives. Troubleshoot and optimize network configurations across switches, routers, firewalls, and other critical infrastructure. Analyzing customer functional requirements to develop system requirements specifications and implement designed solutions. Assist in developing and executing test plans, simulations, and performance validations. Document configurations, troubleshooting steps, and lab procedures for future reference. Support automation efforts using scripting or tools like Ansible, Python, or other network automation frameworks. Ensure compliance with security protocols and best practices for lab environments. Interacting with the Government customers regarding Network Engineering and technical considerations for associated problems, issues, or conflicts. Requirements Must possess 6+ years of relevant experience and a Bachelor's degree / Master's degree and 4+ years of work experience. Must have an Active TS/SCI and willing to obtain a CI Poly. Hands-on experience in network engineering, including configuration of Cisco, Juniper, or similar networking technologies. Strong understanding of TCP/IP, routing, switching, VLANs, VXLANs, firewalls, and VPNs. Ability to troubleshoot complex networking issues in a lab environment. Preferred Qualifications: Experience with cloud networking, SDN (Software-Defined Networking), and virtualization technologies. Knowledge of automation tools for networking (Ansible, Python, etc.). Knowledge of Linux administration Experience with VMware including NSX Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers’ Compensation Relocation Assistance
Joint Base Anacostia-Bolling, Washington, DC 20032, USA
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.