Remote customer service representative (Miami)

Spoil Me Rotten Salon is a modern, customer-focused beauty salon based in Florida, dedicated to helping clients look and feel their best. As our client base grows, we’re expanding our remote support team to ensure every customer receives a smooth, friendly, and personalized experience from the moment they reach out. We’re seeking a Remote Customer Service Representative to handle incoming inquiries, schedule appointments, and provide exceptional virtual support. Responsibilities - Respond to customer calls, emails, and messages promptly and professionally - Assist clients with appointment bookings, service information, and follow-ups - Maintain accurate client records and update scheduling systems - Communicate salon promotions, policy updates, and service offerings - Handle customer concerns or complaints with empathy and professionalism - Coordinate with stylists and management to ensure seamless service delivery Qualifications - Must be authorized to work in the U.S. - High school diploma or equivalent required; some college preferred - Prior experience in customer service or salon/spa setting a plus - Excellent written and verbal communication skills - Comfortable using scheduling software and basic office tools - Reliable internet connection and quiet workspace for remote work - Friendly, proactive, and dependable personality Benefits - Competitive hourly pay ($20–$25/hour) - Flexible schedule (daytime and limited evening shifts available) - Work-from-home convenience - Supportive and inclusive team environment - Opportunities for growth and advancement How to Apply - If this sounds like the perfect fit for you, please reply with: Your resume and your contact details.