Office Manager - Snow Auto Glass (Monument, CO)

Overview: The Auto Glass Office Manager plays a vital role in ensuring a smooth and positive experience for our customers. You will be the first point of contact for inquiries about auto glass repair and replacement, handling phone calls, emails, and other communications with professionalism and efficiency. Your primary responsibilities will include: Customer Service: • Answer incoming phone calls, emails, and other inquiries from customers, insurance agents, and repair shops. • Understand customer needs and concerns, offering prompt and accurate solutions. • Scheduling and rearranging appointments for auto glass repair and replacement, considering customer preferences and technician availability. • Confirm Following Days Appointments Mid-Day so there is no question customer is ready and available. • Explain the job process and timeframes to customers. (Ex. Chip Repair 15 minutes to 1 hour onsite, Replacement without Calibration 1-2 hours onsite, Replacement with Calibration 2-3 hours onsite. • Process customer information and insurance details, ensuring accuracy and completeness. • Provide clear and concise information about auto glass products, services, and warranty policies. • Resolve customer complaints and inquiries promptly and professionally, seeking escalation when necessary. • Maintain accurate records of customer interactions and service history. Additional Responsibilities: • Utilize internal systems and software efficiently to schedule appointments, process orders, and access customer information. • Ability to multi-task and seek quick resolutions for clients and technicians. • Collaborate with technicians to ensure timely and effective service delivery. • Contribute to maintaining a positive and professional work environment. Qualifications: • High School Diploma or Equivalent GED • Excellent communication and interpersonal skills, both written and verbal. • Ability to build rapport and establish trust with customers. • Strong problem-solving and conflict resolution skills. • Proficient in using computers and customer service software. • Detail-oriented and organized with strong time management skills. • Ability to work independently and as part of a team. • Positive attitude and a commitment to providing excellent customer service. CLEAN MVR Additional Preferences • Experience in the auto glass industry or customer service. • Knowledge of automotive glass products and repair procedures. • Bilingual skills (Spanish) a plus. Benefits: • Competitive salary and 2 weeks PTO per annum. • Fast-paced, dynamic work environment. • The satisfaction of helping customers and ensuring their safety on the road.