Whatcom Community College invites applications for an IT Support Technician 1 (Class Code 481C) position working at our Helpdesk. The Helpdesk Support Technician position is the first point of contact for technology support for faculty and staff on campus. This position provides technology-related solutions to end users directly if possible, or issues and tracks support tickets for technicians to perform needed work. This position provides regular information and training sessions throughout the year for end users on common applications and common tech issues. The Helpdesk IT Support Technician 1 reports to the Desktop Support Manager for Information Technology. This position supervises the student helpdesk (SHD) staff including interviewing and recommending selection of applicants, training new employees, and assigning and scheduling work. Documents IT policies and procedures relevant to scope of responsibilities; creates documentation and advertising for end users; updates inventory databases and websites. Manages faculty and staff network accounts for employees and wireless accounts for approved guests. Coordinates with facilities, HR and other campus departments for new employee setup, along with employees leaving the college. Responsibilities -Provides frontline customer service to support campus stakeholders' technology-related needs; schedules appointments and keeps end-users updated on the resolution or status of their support request. -Ensures compliance with policies, procedures, and protocols and provides technical support for end-users. Facilitates professional development workshops for faculty and staff as requested or needed. Assists users with applications or system issues with one-to-one tutoring and support. -Monitors student helpdesk (SHD) budgets, approves, and submits staff time sheets to payroll, and purchases needed supplies for SHD. -Supports SHD as they assist students with technology problems, e.g. resolving student printing issues, setting up student network accounts or troubleshooting student network issues. -Leads the work of the student helpdesk staff and is responsible for the availability of the resources for end-users, including technology and audio/video equipment for checkout. -Works and collaborates with other campus departments to support technology-related needs. -Other related duties as assigned. Qualifications Minimum Qualifications: -High School graduation or GED. -One year of experience providing technical support to end-users. OR -Equivalent combination of education and experience. And -Strong working knowledge of Microsoft Office applications, cloud applications, and internet browsers. -Strong working knowledge and use of digital cameras, video recorders, and laptop computers. Preferred Qualifications: -Associate's degree. -Experience in a higher education environment. -Experience with the lnstructure Canvas Learning Management System. -Experience creating and maintaining websites and databases. -Supervisory experience, having supervised and scheduled multiple employees. Salary: -This is a full-time, classified, WFSE (Washington Federation of State Employees) represented position. Salary is Range 42, starting at Step C, $3,925.00 per month with periodic increments to $4,882.00 per month. Position Schedule: -Schedule for position is an afternoon/evening shift-likely 11:00 am-8:00 pm. Schedule may vary depending on the time of year and availability of those the position supervises. Benefits Package: -The position comes with a full benefit package, including health, dental, life, long-term disability insurance and a retirement plan. -Accrues 8 hours per month of sick leave and 11.33 hours per month vacation leave with periodic vacation accrual increases based on longevity. -11 paid holidays annually. -1 personal holiday annually after 4 months of continuous employment. -3 personal leave days annually after 4 months of continuous employment. -*Additionally, as a Washington State, public higher education institution, WCC offers the following: -Whatcom Community College is a qualified employer for the Public Service Loan Forgiveness program (PSLF). If you work for the College full time, have had Direct Loans and are on an eligible repayment plan, you are eligible to apply. -Full-time employees are eligible to apply and participate in the Whatcom Community College Employee Tuition Program, which provides a tuition waiver for available and eligible WCC courses. -Full-time employees may qualify for Washington State Paid Family Medical Leave (PFML) benefit. Start Date: -As soon as can be arranged with the successful candidate. Application Due Date: -Applications are due by Friday, November 7th, 2025 at 5:00 pm. Position open until filled. How To Apply A completed application consists of an online application and: -Cover letter which includes a diversity statement that addresses how you have committed to equity and inclusion in the past and how you might support a diverse workplace and educational environment through this position. -Current resume. -Official transcripts of any degrees listed as part of the minimum requirements will be required upon hire, but not as part of the application process. To apply please visit us at: https://www.whatcom.edu/job-info