Front Desk Member Services (nob hill)

The University Club of San Francisco, founded in 1890, is a private social club and boutique hotel located on Nob Hill in San Francisco. As a Front Desk Agent at The University Club of San Francisco, you are the first point of contact for all members and guests walking through our doors. Our members and guests are the heart of the Club, and we’re looking for someone who can represent us with warmth, professionalism, and poise. The ideal candidate provides exceptional customer service, engages confidently with members and guests, and communicates clearly and professionally over both phone and email. You should be organized, personable, and attentive—able to manage day-to-day responsibilities while addressing questions or concerns thoughtfully and efficiently. This is a highly visible role that requires a polished presence, a positive attitude, and the ability to remain calm, focused, and solution-oriented in a detail-driven, guest-focused environment. Available Shifts: Weekend mornings: 7 am - 3 pm Weekday mid-shift: 3 pm - 11 pm Key Responsibilities: Greet members and guests professionally upon arrival Provide excellent customer service to all members and guests Handle room reservations, check-ins, and check-outs Manage special requests, room assignments, and availability inquiries Communicate room status updates with housekeeping and maintenance Manage room key system and use suggestive selling techniques Accurately process payments, charges, and account postings Monitor front desk email and phone communications Accept and log packages and deliveries Maintain lobby reader board and stay informed of Club activities and meetings Follow all safety, emergency, and security procedures Maintain a clean, organized front desk area Complete daily opening and closing checklists File Reciprocal Club letters of introduction Work independently and take initiative to solve guest or member issues as they arise Preferred Qualifications: 1+ year of experience in hospitality (hotel, club, or resort) Strong verbal and written communication skills in English Proficient in Microsoft Word, Excel, and Outlook Professional phone etiquette and attention to detail Self-motivated, dependable, punctual, and team-oriented Strong problem-solving skills and ability to stay calm under pressure