A High End Consumer Products firm seeks a Customer Service Rep PRINCIPLE RESPONSIBILITIES: · Assess and identify client’s needs to achieve maximum satisfaction while managing large volumes of calls and web chats · Respond promptly to clientele inquiries in a professional manner by providing product insight, availability, and company processes · Resolve product or servicing issues by clarifying the client’s complaint, following up with warehouse, explaining the best solution or alternatives to solve the problem and expediting a solution · Maintain positive and empathetic professional attitudes towards clients at all times · Data entry and processing of orders, reserves, samples, book requests as well as registering new client accounts · Effectively and efficiency manage assigned showrooms acting as their main point of contact for resolving issues, building positive rapports, and achieve win-win outcomes · Communicate and coordinate with colleagues, managers and clients respectfully when necessary by adhering to company policies and procedures · Coordinate internally with various departments assisting in facilitating client needs and requests. Must have 1+ year Customer Service experience in a professional setting.