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RSO Account Manager - West Coast
Join Summus, where we’re not just innovating, we’re revolutionizing the health journey!
We’re on the lookout for outstanding, authentic, and accountable humans to join our dynamic team at Summus in the role of RSO Account Manager within our Operations department. This is a fully remote position based on the West Coast (U.S. Pacific Time Zone).
Imagine a world where families swiftly connect with top-tier doctors for any health query. At Summus, our cutting-edge clinical navigation and specialty care model simplifies the healthcare landscape, guiding our members through every twist and turn of their health journey. We’ve attracted the world’s best physicians across 120+ specialties, placing trusted doctors at the heart of all health decisions, driving better and more cost-efficient outcomes for families and employers alike. Our comprehensive programs support members in areas of cancer, musculoskeletal, women’s health, and cardiometabolic health.
We believe that timely access to expert medical guidance leads to better decisions and fundamentally improves health outcomes. Our platform offers employers and consultants a straightforward, powerful solution that empowers employees to make informed, potentially life-changing health choices, backed by measurable outcomes.
Health plans gain immense value from Summus by accelerating access to high-quality specialists, enhancing member satisfaction, and optimizing network utilization, especially in value-based care models.
Our technology, trusted by leading US health systems, ensures seamless implementation and global scaling of our specialty care and peer-to-peer programs, all supported by robust data analytics and reporting capabilities.
From e-consults to curbside consults, Summus creates a trusted community where primary care providers and community specialists collaborate effortlessly with experts across diverse specialties. Our powerful technology platform centers real human connection in the member experience, ensuring doctors are integral to every healthcare decision. Summus supports families with medical record collection, curation, and secure storage, all within the Summus platform.
Ready to revolutionize clinical navigation and drive transformative change in healthcare? Apply today and become part of our passionate team of Summies, dedicated to connecting patients, caregivers, families, and physicians with top-tier medical expertise anytime, anywhere.
Job Summary
Our mission at Summus is to bring the human connection back to health care, and to accelerate speed and access to high-quality expertise to allow people to make better, more informed medical decisions. Provide summary of role.
We are seeking a remote West Coast (U.S. Pacific Time Zone) based experienced individual to join our team as a RSO Account Manager. In this role you will serve as the primary liaison between hospital system clients and internal teams, ensuring seamless communication, efficient project execution, and strong client partnerships. This role manages client implementations, ongoing support, and quarterly business reviews while driving operational excellence through documentation, reporting, and process improvement. With a focus on healthcare client success, this individual will balance strategic relationship management with hands-on project delivery.
This is a West Coast based (U.S. Pacific Time Zone) fully remote position.
Responsibilities
Serve as the primary point of contact for hospital system clients, fostering strong relationships and clear communication between clients and internal teams
Respond to client inquiries and manage escalations, driving swift resolution in partnership with cross-functional teams to maintain satisfaction
Plan and facilitate client meetings, including regular check-ins, ensuring agendas are clear, discussions are focused, and outcomes are actionable
Oversee client implementations, coordinating project plans, timelines, deliverables, and documentation to ensure seamless onboarding and adoption
Maintain comprehensive documentation and shared resources for client activity, updates, and deliverables to ensure alignment and transparency
Send, track, and manage data files with accuracy, security, and timeliness
Partner with internal teams (Operations, Clinical, Product, Data, etc.) to execute on client needs and deliver successful outcomes
Develop and maintain standard operating procedures (SOPs) and workflows that support scalable project management and operational excellence
Prepare and deliver reporting and presentations for clients, highlighting progress, value delivered, and key initiatives
Proactively identify opportunities to optimize processes, enhance client experience, and strengthen relationships
Stay current on industry trends and remote healthcare advancements, applying insights to improve programs and client delivery
Requirements
4 years of professional experience in a client-facing account management, project management or client success roles plus a Bachelor’s degree
Experience in a health-related industry or hospital system a plus
Proven ability to manage multiple stakeholders, balance competing priorities, and maintain attention to detail
Experience facilitating client meetings and managing cross-functional projects
Strong communication, organization, and problem-solving skills
Passion for creating exceptional client experiences in healthcare
Strong interest in the intersection of client service, project operations, healthcare, and technology
Ability to work independently and as part of a team
Comfortable working with data files, documentation, and reporting tools such as HEX, Tableau or Microsoft Data BI
West Coast based location (U.S. Pacific Time Zone) required
If you don’t check every box but see yourself contributing to our team of talented individuals, we want you to apply. We seek to engage with smart, authentic individuals who want to make a meaningful difference in healthcare.
Benefits
Medical, dental, and vision insurance for you and your dependents
401(k) with company match (Traditional & Roth)
Company-paid life, AD&D, and disability coverage
Optional supplemental life insurance
FSA and HSA options
Paid parental leave for all caregivers
Complimentary access to the Summus platform for you and your loved ones
Unlimited PTO + paid holidays, sick time, bereavement, and a Volunteer Day Off
Flexible, team-first culture with remote or hybrid work depending on role
At this time, we are unable to provide sponsorship or visa assistance for candidates. Only applicants who are authorized to work in the United States without requiring sponsorship are eligible to apply.
Salary range is $75,000 - $85,000 annually, plus bonus target depending on experience.
California, USA
$75,000-85,000/year
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