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Bilingual Technical Support Remote (Jericho)

$22-26/hour

131 Jericho Tpke #306, Jericho, NY 11753, USA

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Bilingual Technical Support Specialist Location: Onsite in Jericho, NY for 1 month (then fully remote) Training Hours: 10:00 AM – 7:00 PM Post-Training Shift: 3:00 PM – 12:00 AM (Midnight) Pay: $22.00 – $26.00 per hour Job Type: Full-time About Valor PayTech Valor PayTech is a fast-growing FinTech company delivering secure, all-in-one payment technology solutions for ISOs, merchants, and entrepreneurs. We foster an innovative and collaborative culture where employees are encouraged to grow, share ideas, and advance their careers. Position Overview We’re seeking a Bilingual Technical Support Specialist to join our team and provide exceptional support to our customers. This role involves troubleshooting hardware and software issues, configuring payment terminals, and ensuring a seamless experience for merchants using our products. Fluency in both Spanish and English is required. Key Responsibilities Provide technical support for Valor PayTech’s products and services to merchants and partners Troubleshoot hardware and software issues with urgency and accuracy Configure, program, and deploy payment terminals and software Respond to customer inquiries via phone, email, or chat Maintain strong relationships with merchants and ensure satisfaction Collaborate with internal teams to resolve escalated issues Document support activities and contribute to knowledge base updates Qualifications Minimum 2 years of technical support Bilingual in Spanish and fluent in English (required) Familiarity with POS systems, payment hardware/software is a plus Experience in computer support or onsite technical roles Proficiency in Microsoft Excel and Outlook Strong problem-solving and troubleshooting skills Excellent verbal and written communication skills Ability to learn quickly and adapt in a fast-paced environment Detail-oriented, organized, and self-motivated Benefits Competitive hourly pay ($22–$26/hour) Medical and dental insurance (multiple plan options) 401(k) with up to 4% company match Flexible paid time off (PTO) Career development opportunities in a growing FinTech company!

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131 Jericho Tpke #306, Jericho, NY 11753, USA
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