Implementation Technician WAVE Drowning Prevention Systems (Norwalk)

Why Work Here? WAVE is on a mission to end drowning. We are revolutionizing the job of lifeguards & pool operators giving them tools to save lives! Position Summary: We are looking for a motivated and enthusiastic employee to join our team. This position will provide hands-on experience in assembling components for equipment, network support and technical customer support of our drowning prevention systems at commercial pool facilities around the country. The ideal candidate will possess a strong foundation in troubleshooting, working with their hands, and a proactive, problem-solving attitude. Key Responsibilities: · Assist in maintaining and troubleshooting network connectivity and security. · Provide technical support to customers, resolving Tier 1/2 issues promptly and effectively. · Collaborate with cross-functional teams to ensure seamless integration and functionality of our WAVE ecosystem, including hubs, wearables, accessories, and inter-connectivity. · Utilize HubSpot and other ticketing tools to manage and track customer support requests. · Schedule, manage all communication, deploy and train end user customers on our life safety systems via the phone and Google Meet. · Document technical processes, solutions, and best practices. Work with Production on assembly, shipping/ receiving, prepping components, provisioning, quality control, for life saving systems · Support the IT team with operational tasks and projects as needed. Qualifications: · Education, training, or experience as a network support technician or technical customer support representative. · Basic knowledge of network infrastructure, connectivity, security, IP address, DHCP configuration, MAC address, and the ability to troubleshoot problems. · Exceptional organizational and time management skills. · Excellent documentation, note taking, interpersonal, communication, and collaboration skills. · Highly motivated with a positive “can-do” attitude and sense of urgency. · Superb analytical and problem-solving skills · Experience with HubSpot, HubSpot ticketing systems, or similar is a plus. What We Offer: · Real-world experience in a dynamic and fast-paced life safety tech environment. · Mentorship from experienced professionals and direct interaction with senior leadership · A collaborative and inclusive work environment. · The opportunity to shape the field of Aquatics Safety About WAVE Drowning Prevention Systems: WAVE Drowning Prevention Systems is on a mission to end drowning. The company is revolutionizing the job of lifeguards, giving them tools that make their job far more engaging and ensuring they intervene long before incidents turn into drownings. WAVE is the first truly reliable, affordable, and easy-to-deploy technology that dramatically reduces the risk of drowning. We offer a dynamic and supportive environment where employees can grow, learn, and make significant contributions.