$70,000-75,000
264 1st St W, Sonoma, CA 95476, USA
Position Overview: This full-time on-site exempt position is responsible for overseeing day-to-day operations which includes membership management, food programs, rentals, special events and facilities management. This position assists with the hiring and training of staff. Implements policies and creates strategies to improve productivity and efficiency levels. Builds and maintains a positive upbeat company culture. A high level of collaboration and communication with other managers is critical for this position. Member Relations: Manage front desk staff to provide exceptional Customer Service Manage Customer Relations Management (CRM) Software Point person for any membership related issues Rentals: Provide rental tours, execute rental contracts and payments Coordinate all rental details On call during rentals Set up: Coordinate with Program Manager for classroom set up Manage facilities staff to execute set up Building Maintenance: Manage and schedule facility maintenance and repairs Negotiate contract terms and fees for repairs Schedule monthly and yearly inspections Manage phone, security and fire systems Food Programs: Develop and manage food programs Coordinate with Food Program Coordinator and Volunteer Coordinator to implement food programs Manage Food Program Coordinator Staff Management: Participates in the selection and hiring of staff Develops and implements yearly staff evaluations in conjunction with Executive Director Events: Participates in the planning and execution of special events Develops budget for events and stays on track Supports the Event Coordinator to make sure the event is a success. Other Duties: Updates and maintains the website utilizing WordPress Responsible for technology used in the building Audit invoices and payment requests prior to submission for payment Ensures compliance and training related to the Disaster Preparedness Emergency Response Plan, mandatory Sexual Harassment and CPR training. Other duties as assigned by the Executive Director Required Skills and Capabilities: A college degree is preferred Strong organizational and planning skills Ability to create and manage budgets Comprehensive IT skills: database, spreadsheets, and essential software in PC environment such as Microsoft Office Suite, Google Suite, Adobe Creative Suite Ability to research and implement new technologies Excellent customer relations skills Strong leadership and interpersonal skills Ability to work independently and within a dynamic team of colleagues with diverse backgrounds Excellent verbal and written communication Ability to work occasional evenings and weekends Desirable Qualifications: Familiarity with CRM applications – administrator level experience and skills Graphic design skills Fluently bilingual in both English and Spanish Familiarity with senior resources and community programs Physical Requirements: Ability to use hands and arms to reach and lift. Ability to lift and move paperwork or equipment of up to 50 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. Note: This job involves sitting most of the time but may involve walking or standing for brief periods of time. Vintage House is an equal opportunity, at-will employer. Staff members work collaboratively in a flexible environment that values creative thinking on how to accomplish tasks with limited resources. Accordingly, job duties may change over time to reflect current and emerging needs.