Desktop Support Engineer

Looking for someone who really knows their way around Samsung Google Calendar set up and syncing. Examples of what we're looking for: -Getting Google Calendar synced back as far as possible -Figure out how to text/share calendar stops with multiple people at once (right now we can only do individually) -Other small fixes/tips to run smoothly between devices. Paying $100/hr for someone who can help get this working correctly. Please message with experience & availability.

Joining Synergex means navigating the career you desire with you in the driver seat. Working alongside other talented and creative minds, your contributions will serve to keep our clients on the cutting edge of technology. Through our expert consulting services, our ever-evolving comprehensive suite of products, and our top-notch developer support, Synergex ensures every single one of our customers – from global Fortune 100 companies to local businesses – has the tools and support needed to take their business to the next level. This is what we’ve been doing for over 45 years, and none of it would be possible without our awesome team – and that’s where you come in. The Synergex Application Support Team is looking for an Application Support Specialist. As an Application Support Specialist, you will partner with team members to help Synergex provide top tier support for our customers applications. You will do this by managing support cases, taking customer calls, writing documentation, and working with developers on new features and bug fixes. Job Description: The Application Support Specialist provides exceptional application support to Synergex customers worldwide. Responsible for the day-to-day management of support cases, customer application updates, writing documentation for internal and customer use, ensuring that support cases are responded to and resolved according to Service License Agreements (SLAs). Requirements Essential Duties and Responsibilities Have superior customer centric focus with a proven ability to thoroughly resolve customer inquiries via phone, video calls, ticketing system, and email. Identify, research and resolve application and technical issues related to supported applications. Identify and escalate cases requiring a higher level of support Document, track and monitor issues in company provided application to ensure timely resolutions, meeting or exceeding customer SLAs. Perform quality assurance (QA) on documented bugs and new functionality. Learn new applications and business domains to expand professional knowledge Ability to multitask, prioritize and perform effectively under tight deadlines and time constraints. Expected to be self-directed, self-motivated, able to establish priorities and to work both independently and in a team environment. Expected to contribute to a technical knowledge base and write technical documentation for internal use and write technical/instructional documentation for customers Demonstrate patience, adaptability, and resourcefulness in all interactions with internal and external stakeholders Participate in a rotating after-hours support schedule, including nights and weekends. Infrequent travel may be required when providing onsite support of software. Job Requirements Must haves: High school diploma, GED, or equivalent. 1 to 3 years' experience with Application/Customer Support. Knowledge and experience with basic computer functions and systems (Windows). Knowledge and experience with Microsoft Excel and Word applications. General knowledge of programming concepts, software development cycles (SLDCs) and associated tools and platforms. Excellent communication skills, both verbal and written; strong interpersonal skills. Ability to understand application issues and articulate industry operational/technical solutions. Strong prioritization skills. Exceptional customer service skills. Nice to haves: Experience in end-user support in a help desk environment. Software application installation experience. Familiarity with one or more general purpose programming languages including but not limited to: Synergy. Job Essential Functions Work Location In-Office & Hybrid Options: Opportunities to work in the office or a combination of remote and in-office (hybrid) are also available based on preference and business needs.   Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged Periods of Sitting or Standing: Ability to sit or stand at a desk workstation for extended periods during the workday. Manual Dexterity: Proficient use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Visual Abilities: Adequate vision to read and interpret data on computer screens and printed materials. Hearing and Speech: Clear verbal communication skills for virtual meetings and phone conversations; ability to hear and understand spoken information. Cognitive Functions: Ability to concentrate, analyze data, and make decisions with minimal distractions in a remote work environment. Minimal Physical Exertion: Occasionally lifting or moving items up to 10 pounds, such as laptops or office supplies. Synergex is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.   The base salary hiring range for this position is $45,000 - $60,000 Benefits What Makes Synergex Awesome? Synergex has created a positive, vibrant culture that celebrates initiative and promotes creativity and autonomy. We have established an environment of personal growth through our support of education and professional development and our onsite and remote wellness offerings. We have: Loyal, enthusiastic customers who appreciate our role as their technology partner. A stable, profitable, long-standing business with a culture that values work-life balance. A variety of fun opportunities to connect with your coworkers both virtually and in-person. Access to employer-sponsored wellness programs. A comprehensive benefits package including:  Comprehensive health plan that includes medical, dental, and vision insurance.  Employer-paid long-term care, life, and AD&D coverage.   13 paid holidays.  Generous time off with the ability for PTO to roll over year-to-year.

At True North ITG, Inc. we know IT, and we’re consistently driving innovation to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT operations smarter, streamlined, and ultimately, more successful. Our team is filled with passionate people who strive to make a genuine difference for our clients. If you are a driven person with an entrepreneurial spirit who exceeds expectations and appreciates a team-centric environment and awesome coworkers, we would love to talk to you! GENERAL SUMMARY: We seek a highly organized and skilled professional to join our team as an IT Service Liaison with Level 1 (L1) technical support knowledge. The ideal candidate will have a strong background in customer service, exceptional communication skills, and a solid understanding of IT systems and troubleshooting. This role requires the ability to prioritize and coordinate service requests while providing basic technical assistance to end-users. As an IT Services Liaison L1, you will play a critical role in ensuring smooth service operations and timely resolution of technical issues. Essential Duties and Responsibilities: 1. Service Coordination: • Develop and maintain technical knowledge of assigned client environments • Perform regular, proactive service implementing best practices and standards • Receive and log incoming service requests, incidents, and inquiries via phone, email, or ticketing system. • Assign and update ticket priority levels per company standards and based on end user feedback. • Communicate and coordinate with end-users, technicians, and other stakeholders to ensure timely resolution of issues. • Travel between sites to coordinate and deploy equipment, set up printers and PC’s, etc. • Maintain accurate and up-to-date records of service requests, progress, and resolution details. • Provide regular status updates to stakeholders and escalate issues as needed. 2. Level 1 Technical Support: ` • Tackle L1 level issues and escalate when the task cannot be completed within agreed upon service levels • Serve as the initial point of contact for end-users seeking technical assistance. • Respond to user inquiries and troubleshoot technical issues, escalating complex problems to appropriate teams if necessary. • Provide basic technical support for hardware, software, some network, and other IT-related problems. • Perform remote troubleshooting and guide end-users through problem-solving steps. • Identify and escalate recurring issues or potential system-wide problems to the appropriate teams. 3. Documentation and Knowledge Management: • Document service desk procedures, troubleshooting steps, and resolutions for future reference. • Improve customer service, perception, and satisfaction. • Contribute to the knowledge base by creating and updating articles and FAQs. • Provide training and guidance to end-users on basic IT-related tasks and best practices. 4. Customer Service and Communication: • Ensure excellent customer service by delivering timely, friendly, and professional support. • Act as a liaison between end-users and technical teams, facilitating effective communication. • Manage user expectations and provide regular updates on the status of service requests. • Maintain a positive and helpful demeanor while addressing user inquiries and concerns. Knowledge, Skills, and/or Abilities Required: • Associates or Bachelors degree; relevant certifications or technical degree is a plus, or relevant work experience. • Proven experience as a Service Liaison or in a similar role. • Solid understanding of IT systems, networks, and hardware/software components. • Proficient in using help desk software and ticketing systems. • Strong customer service and interpersonal skills. • Excellent written and verbal communication skills. • Ability to prioritize, and manage time effectively in a fast pace environment. • Basic knowledge of Active Directory, email systems, and remote desktop support. • Ability to lift 50+ pounds. • Familiarity with ITIL framework and service management best practices. Preferred experience • Experience in a healthcare environment. • Experience working for an MSP.

Who We Are Headquartered in Bakersfield, California, Klein DeNatale Goldner, LLP has served clients throughout California and beyond with the highest standards of excellence for more than seven decades. Our office provides a range of comprehensive legal services, including: complex business transactions and litigation, estate planning and probate matters, agricultural issues, labor and employment matters, water and public agency law, intellectual property, and emerging health care issues. What You'll Bring: • 5+ years of experience in IT support or systems administration. • Strong expertise in Microsoft 365 services (Exchange, SharePoint, Teams, OneDrive). • Proficiency with Microsoft Entra ID (Azure AD) and identity management. • Experience configuring and managing Intune for device and security policies. • Skilled in Windows Server administration (Active Directory, Group Policy, DNS, DHCP). • Solid troubleshooting skills for Windows 11 desktop and network issues (TCP/IP, VPN, firewalls). • Excellent communication, customer service, and problem-solving abilities. • Experience supporting hybrid environments and integrating with on-premises Active Directory. • PowerShell scripting for automation. (Preferred) • Knowledge of hybrid identity solutions like Entra Connect or Cloud Sync. (Preferred) • Relevant Microsoft certifications (MS-900, MS-102, MD-102, SC-300). (Preferred) Why Choose KDG? • A supportive, collaborative, and inclusive work environment. • Commitment to work-life balance. • Ongoing professional development. • Opportunities for advancement and leadership. Compensation, Benefits, and Perks: • The anticipated base salary range for this full-time role is $70,000 to $80,000 per year, with the final offer dependent on factors such as experience, job-related skills, qualifications, and location. • Comprehensive health insurance plan, including medical, dental, and vision coverage for employees and their dependents. • 401(k) plan with a generous company contribution. • Generous paid time off, including vacation days, personal days, sick days, and paid holidays. • Training programs, and continuing education opportunities. • Wellness programs and mental health support. • Employee Assistance Program (EAP). • Employee recognition and rewards program. • Regular social events and team-building activities. • Modern and beautifully designed workspace. • Well-stocked employee breakroom with healthy snacks, grab-and-go meal options, and a premium coffee and espresso bar. How to Apply We're excited to welcome the next IT professional to our exceptional team at KDG. Apply now and help shape the future of our IT department. Please submit your resume to recruiting@kleinlaw.com.

Our client, a global payment and reward fulfillment company is seeking a temporary IT Helpdesk Technician. In this role you would be reporting to the VP of Information Technology 4 days remote 1 day onsite (preferred) Monday-Friday 9am-5:30pm (30-minute unpaid lunch) 12 weeks temporary $37.00 per hour Position Overview We are seeking a Help Desk Technician to provide first-line technical support to end users, ensuring efficient IT operations. This role is crucial in maintaining smooth day-to-day IT operations by troubleshooting hardware, software, and network issues, managing the help desk ticketing system, and supporting employees with technology-related needs. Additionally, this role will create and maintain IT documentation, build and configure workstations for new hires, and assist with hardware deployments and troubleshooting. This role reports directly to our VP of Information Technology and works closely with the System Administrator and other IT team members. Objectives of This Role • Provide first-level IT support, ensuring timely resolution of technical problems. • Create and maintain documentation for IT processes, troubleshooting steps, and standard operating procedures. • Build and configure laptops, desktops, and other hardware for new hires. • Maintain the IT help desk ticketing system, ensuring proper tracking and resolution of all IT inquiries. • Troubleshoot hardware, software, and network connectivity issues. • Work with leadership, and other team members to ensure compliance with SOC2, SOC3, PCI, and ISO 27001 security standards. • Support remote and in-office employees with IT needs, including hardware replacements and software installations. • Assist in employee onboarding and offboarding, ensuring seamless IT transitions. • Work with the System Administrator to escalate and resolve complex IT issues. Key Responsibilities • First Point of Contact for IT Support: Respond to IT support requests via email, chat, and ticketing system. • Troubleshoot Hardware & Software Issues: Diagnose and resolve issues with laptops, desktops, peripherals, printers, and mobile devices. • Machine Building & Deployment Via VM Workspace One: o Set up Windows and macOS workstations for new hires. o Install, configure, and update necessary software. o Ensure proper security settings and compliance with company policies. • Documentation & Knowledge Base Management: o Create and update step-by-step IT guides for troubleshooting common issues. o Maintain documentation for hardware setup, software installation, and IT procedures. o Develop FAQs and self-service documentation for employees. • Help Desk Ticket Management: o Track and manage tickets in Freshservice and Zendesk. o Ensure proper prioritization and resolution of IT issues. o Escalate complex problems to the System Administrator or other IT teams. • IT Asset Management: o Maintain an inventory of IT hardware and software licenses. o Ensure proper tracking of company-issued devices. • User Account Management: o Create and manage user accounts in Okta, Google Workspace, and other systems. o Assist users with password resets, MFA setup, and account lockouts. • Network & Security Support: o Support network-related issues and escalate when necessary. • Conference Room & Collaboration Tool Support: o Manage Zoom Rooms, conference room setups, and remote collaboration tools. Skills and Qualifications • 2-4 years of experience in an IT support, help desk, or desktop support role. • Strong knowledge of Windows, macOS, and basic networking concepts. • Experience with a VM Workspace One or other tool for building, configuring, and troubleshooting workstations for new hires. • Familiarity with help desk ticketing systems (e.g., Freshservice, Zendesk). • Proficiency in documentation creation (e.g., IT knowledge bases, troubleshooting guides). • Experience with identity and access management tools (e.g., Okta, Google Workspace). • Basic understanding of IT security best practices, including MFA and endpoint protection. • Experience troubleshooting remote work solutions (VPN, video conferencing, remote desktop tools). • Familiarity with Cloud and SaaS applications, including Microsoft 365, Google Workspace, and Zoom. • Excellent customer service skills and ability to communicate technical concepts to non-technical users. • Strong troubleshooting and problem-solving abilities. • Ability to prioritize and manage multiple support requests efficiently. Preferred Qualifications • IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Certified: Modern Desktop Administrator. • Experience with MDM solutions (e.g., VMware Workspace ONE, Intune). • Familiarity with AWS Workspaces, Active Directory, Okta and endpoint security solutions (e.g., Crowdstrike). • Basic scripting skills in PowerShell, Bash, or Python. Education Requirements • Associate’s or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).

Please apply for entry level sales or repairs or manager level, Including store manager position. Looking for an opportunity to combine your passion for technology, customer service, and leadership? Love Haight Computers, a boutique Apple store in San Francisco, CA, is searching for a skilled and motivated Apple Mac Computer Repair Technician or Repair Manager to join our team. About Us At Love Haight Computers, we’ve been at the forefront of serving creative professionals and tech enthusiasts for years. Here’s what sets us apart: - Multiple-time "Best of the Bay" winner - The West Coast’s first refurbished Mac store - 30,000+ clients served - Proudly supporting artists, musicians, filmmakers, and photographers - Trusted by A-list DJs and partnered with top venues in California We’re not just a repair shop—we’re a community hub for creatives and tech lovers alike. What You’ll Do As a Repair Technician or Manager, you’ll play a vital role in ensuring smooth operations in our repair center while delivering exceptional service to our clients. Your responsibilities will include: Customer Service & Communication Consult with potential repair clients in person, over the phone, and via email. Maintain clear communication with customers throughout the repair process. Review diagnostic results and provide repair quotes with suggestive sales. Repair Workflow Management Manage the intake and pickup of computers for repair. Delegate repairs to technicians and follow up on progress. Update LightSpeed with status changes, pricing, and repair notes. Inventory & Organization Order and manage repair parts, including weekly inventory counts. Organize and maintain the repair center, ensuring a clean and efficient workspace. Track shipments and manage RMAs and product returns. Leadership & Administration Provide diagnostic guidance to other technicians (ACMT). Monitor employee schedules and run payroll reports. Maintain appointment schedules and ensure smooth daily operations. What We’re Looking For We’re seeking a candidate who’s not just skilled but also passionate about technology and helping others. Here’s what you’ll need to thrive in this role: Skills & Qualities A positive, outgoing personality with a strong sense of professionalism. Exceptional customer service and communication skills. Confidence in sales and the ability to make informed decisions. Strong organizational and time management skills. Knowledge of Apple hardware and accessories. Experience & Education 3+ years of experience in technology-based repair. Previous employment with Apple (ACMT certification) is a significant plus. Associate degree in technology, computer science, management, or a related field (Bachelor’s degree preferred). Management experience is highly desirable. Additional Requirements Reliable transportation to maintain punctuality. Ability to follow directions and internal systems. A passion for maintaining a clean, organized workspace. Why Join Us? At Love Haight Computers, we’re more than just a workplace—we’re a family. As a well-established and growing company, we’re looking for someone who’s ready to make a long-term commitment and grow with us. This isn’t just another job; it’s the start of an exciting career. Ready to Apply? We’d love to hear from you! Send us a detailed cover letter explaining why you’re the perfect fit for our team, along with your resume. Compensation: $5k-10K Raise than current position pay. $25-40 per hour, various benefits and perks.