Title: Computer Support Specialist LONG TERM TEMPORARY ASSIGNMENT Duties: - Provide timely second-level hardware and software support to agency employees New York City regional offices - Support all aspects of the hardware device lifecycle management - Participate in the rollout of agency-wide hardware/software initiatives - Maintain tickets in the ServiceNow ticket tracking database. Update calls with actions and resolutions as necessary - Assist with asset inventory tracking, including office site visits, reviewing Warehouse stock and updating the asset database information - Conduct hardware and application testing and troubleshooting as needed - Develop technical user and IT documentation Key Skills & Abilities: - Strong interpersonal, written and oral communication skills - Ability to work with minimal supervision - Customer service experience - Strong organizational skills and attention to detail - Experience installing, testing and troubleshooting computer hardware Preferred Education: High School Diploma, Technical Degree/Certificate Program, Bachelors Degree Please submit your resume as an attachment in WORD or PDF 35 Hour Work Week 9am to 5pm $25 an hour PAID WEEKLY through a NYC Staffing Firm WE ARE AN EQUAL OPPORTUNITY EMPLOYER