Tech Support L2 (Rockville)

We are seeking an experienced Network Operations Center (NOC) Technician with proven leadership abilities and strong technical expertise. The ideal candidate will lead a team of 5, manage support operations, and ensure system reliability across a variety of platforms and tools. Responsibilities Lead and mentor a team of 5 NOC technicians, ensuring effective workflow and issue resolution. Manage, track, and resolve incidents through a ticketing system. Administer and support Office 365 and Active Directory environments. Configure and maintain MFA and MDM solutions. Support and manage cloud platforms, including Amazon Web Services (AWS) and Microsoft Azure (Entra). Implement and monitor EDR (Endpoint Detection and Response) solutions. Create, maintain, and update technical documentation, processes, and knowledge base articles. Communicate effectively with team members, leadership, and stakeholders through clear written and verbal communication. Qualifications Prior experience as a NOC Technician or similar technical operations role. Strong background in Office 365 administration and Active Directory. Hands-on experience with MFA, MDM, AWS, Azure Entra, and EDR software. Demonstrated leadership skills in managing a small technical team. Excellent documentation, writing, and communication skills.

Celsius, based in Boca Raton, FL, is a global consumer packaged goods company with a proprietary, clinically proven formula for its master brand CELSIUS®, a lifestyle energy drink brand born in fitness and a pioneer in the rapidly growing energy category. Celsius Holdings, Inc. also includes Alani Nu, a premium active nutrition and better-for-you brand, further expanding our reach across the health and wellness space. At Celsius, we pride ourselves in providing our employees with a culture and atmosphere of inclusiveness that challenges individuals to be thought leaders, innovators, and game changers—as every employee is an owner of the CELSIUS® brand upon joining the organization. Ready to energize your career? Join a team that’s pushing boundaries and redefining what it means to LIVE FIT. Position Overview Celsius Holdings, Inc is seeking a Cybersecurity Analyst to join our Information Technology team. Reporting to the SVP of IT Security and Infrastructure, the Cybersecurity Analyst will be responsible for safeguarding the company’s information systems, data, and network infrastructure. This role plays a critical part in monitoring, detecting, and responding to security threats while ensuring compliance with industry standards and regulatory requirements. Responsibilities Monitor network traffic, system alerts, and logs to detect and respond to suspicious or malicious activity. Assist in conducting vulnerability assessments, penetration tests, and security audits to identify risks and propose remediation strategies. Monitor endpoint protection, firewalls, intrusion detection/prevention systems, and other security tools. Support incident response activities, including investigation, containment, eradication, and recovery. Maintain and update security policies, standards, and procedures to align with compliance frameworks (e.g., SOX, GDPR, HIPAA). Collaborate with IT and business units to ensure secure configurations, access controls, and data protection mechanisms. Review Third Party SOC reports and perform annual reviews. Perform security awareness testing and training for employees and provide guidance on best practices. Document, escalate, and report security incidents and vulnerabilities to management. Document emerging cyber threats, vulnerabilities, and security technologies. Assist in vendor risk management by evaluating third-party security practices. Participate in tabletop exercises, business continuity and disaster recovery planning from a security perspective. Requirements Bachelor’s degree in Cyber Security, Information Technology, Computer Science, or a related field. Minimum 2–5 years of experience in cyber security or related IT security fields. Proven experience as a Cybersecurity Analyst, Security Engineer, or similar role. Certified A+ or Networking+ required. Strong understanding of security frameworks and standards such as NIST, ISO 27001, and CIS Controls. Hands-on experience with SIEM, IDS/IPS, endpoint security, and vulnerability management tools. Knowledge of networking protocols, firewalls, and cloud security (AWS, Azure, or GCP). Experience with incident response, forensic investigation, and threat intelligence. Strong communication skills with the ability to convey technical concepts to non-technical stakeholders. Detail-oriented, analytical, and equipped with robust problem-solving skills. Familiarity with SOX, PCI-DSS, and other regulatory compliance requirements. Relevant certifications (e.g., CompTIA Security+, CEH, CISSP, CISM, or GIAC) strongly preferred. Experience with scripting languages (Python, PowerShell, Bash) is a plus. Familiarity with SDLC and secure coding practices, preferred. Benefits Comprehensive Medical, Dental & Vision benefits Long- and short-term disability Life insurance 10 Vacation days per year, subject to accrual policy 11 Company paid holidays 401(k) with Company match Identity theft and legal services The base salary range for this position is dependent on experience and location. The final offer will be determined based on job-related knowledge, skills, and qualifications. This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans). We promptly review all applications. Highly qualified candidates will be contacted for interviews. Colorado Applicants: Applications are accepted on an ongoing basis until the position is filled. CELSIUS Holdings, Inc., celebrates diversity and is committed to creating an inclusive environment for all employees. We provide equal employment opportunities (EEO) to all applicants without regard to race, ethnicity, religion, gender identity, sexual orientation, disability status, or any other characteristic protected by applicable laws. If you require accommodations during the application process, please reach out to careers@celsius.com. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Fully onsite, temp to perm, ASAP start date. Pay is BOE 48-85 per hour • 30% Network Operations and Security Management: Responsible for the daily operations, maintenance, and troubleshooting of the branch’s network. Monitor and analyze network performance, respond promptly to and resolve operational issues and incidents. Perform fault diagnosis and resolution for various types of network failures; create and manage support tickets with third-party vendors for any type of network performance degradation or system issue. Conduct regular and ad-hoc health checks to identify and eliminate risks, ensuring the overall health of the network environment. Coordinate with maintenance vendors for hardware repair and replacement. Responsible for network-related disaster recovery activities, including drills, testing, and documentation. • 25% Network Architecture Optimization and Technical Standards Development: Design and optimize network architecture by incorporating industry best practices and aligning with headquarters’ technical standards. Continuously improve the network architecture and evaluate emerging technologies for potential adoption. Revise and refine network management technical standards in accordance with HQ requirements and local business needs. • 20% Network Asset Management: Maintain and update network topology diagrams, as well as asset records for network devices and leased lines. Manage VLANs, IP addresses, DNS, and domain environments. Responsible for network configuration management and firewall port administration. Implement lifecycle management for network devices, including procurement and replacement. Handle equipment installation, placement, cabling, labeling, power supply, stacking, and routine inspections. • 10% Network Version and Patch Management: Responsible for the installation, configuration, patching, and maintenance of network infrastructure supporting the headquarters and branch data centers. Coordinate planned network upgrades with HQ departments and third parties. Perform firmware updates for network and security devices to ensure they remain on the latest versions. • 5% Network Business and Financial Management: Liaise with network vendors and participate in budgeting, procurement, contracting, invoice review, and payment processes for network-related services, ensuring service quality, cost control, and compliance. Collaborate with the Information Security Office and Risk Management Department to oversee vendor management and monitor their adherence to service level agreements (SLAs). • 5% Collaboration and Support: Work closely with other technical teams to complete network-related tasks. Provide network support and guidance to other IT staff, promoting knowledge sharing and continuous improvement. • 5% Other Duties: Perform additional related responsibilities as assigned. Requirements • College graduate with specialization in Computer Science, Information Technology, Computer Engineering or a related discipline or equivalent experience or equivalent combination of education and experience. • 3 years of satisfactory, progressive experience in network administration in a business environment incorporating switch, router and firewall configuration, network monitoring, and experience utilizing network management tools to that are acceptable to the management of the Information technology Department. Knowledge of network topology, understanding of LANS, VPN, Wi-Fi, etc. is required. • Fluent in English and Chinese. SPECIFICATIONS: • Strong knowledge in network administration, cyber security, IT operation, inventory and patch management, incident response, and etc.; • Must be able to prioritize work and multitask in a fast-paced environment. • Require participation in periodic network devices updates outside of normal business hours and respond to network-related operation issues and incidents in a timely manner. • Communication regarding work matters with the headquarters is allowed outside of regular working hours. • Have strong written and oral communication skills in English and oral communication in Mandarin. Self-motivated and with strong responsibility. • Holding professional certifications of CCNA, CCNP or CISSP is a good plus.

Aspen Fiber Networks, a leading information technology solutions provider, is looking for a proactive and detail-oriented Network Support Specialist to join our dynamic team. In this role, you will provide technical support and troubleshooting for our clients' networking needs, ensuring optimal performance and reliability of their network systems. As a Network Support Specialist, you will work closely with clients and internal teams to diagnose and resolve network issues, provide training on network systems, and assist in the implementation of network solutions. Your expertise will contribute to delivering exceptional support and maintaining client satisfaction. Responsibilities Monitor and support client network systems to ensure smooth operation. Troubleshoot and resolve network issues reported by clients. Assist in the installation and configuration of network equipment. Provide technical guidance and support to clients and internal teams. Document and maintain records of network support activities and resolutions. Stay updated on networking technologies and industry best practices. Participate in the training of clients on network usage and best practices. Collaborate with network engineers to implement solutions for network enhancements. Requirements Associate or bachelor’s degree in computer science, information technology, or a related field. Proven experience in network support or technical support role. Strong knowledge of network protocols and technologies (TCP/IP, DNS, DHCP, etc.). Experience with troubleshooting network issues and providing solutions. Familiarity with routers, switches, firewalls, and other network equipment. Excellent problem-solving and analytical skills. Strong communication and customer service skills. Relevant certifications (such as CompTIA Network+, CCNA, etc.) are a plus. Ability to work independently and as part of a team. Benefits Private Health Insurance 401k Paid Time Off Training & Development

Booklog is looking for a level 1 – 3 technical support individual. This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our committed team. We need to be the experts so our customers don’t have to. Located in Chicago’s Andersonville neighborhood; telecommuting is available. Qualifications • At least 2 years experience in technical support, preferably phone support • Experience with Microsoft Windows operating systems • Familiarity with databases and database troubleshooting • Knowledge of computer network systems • Ability to troubleshoot software problems and offer solutions by phone • Good problem solving skills with attention to detail • Strong verbal, written, interpersonal, and organizational skills • Ability to work both independently and in a team environment • Experience with SQL Server 2022, Sybase SQL applications and databases • Ability and excitement to learn new skills • A ‘think outside of the box’ mentality • Customer Service experience • Software training experience a plus • Previous experience training customers on software usage • Experience with use of peripheral devices • 10% or less travel to customer locations within the US to train and install software Benefits • Casual environment with a great group of people who love what they do • In office or telecommuting options • 100% paid health insurance • 2 weeks vacation to start • Generous 401K options • Permanent full-time. PLEASE SEND RESUME WHEN APPLYING

About Futu US Inc.: Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).      Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.      Here's a closer look at our key entities:      Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally. Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise. Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer.  For deeper insights into our entities and affiliates, explore futuclearing.com or moomoo.com/us to discover the future of investing with confidence and innovation. Responsibilities: Lead the development of the cryptocurrency trading liquidity system at Moomoo Crypto Inc., including upstream trading system integration, liquidity resource management, and multi-upstream settlement mechanisms. Collaborate with cross-functional teams such as Business Development, Operations, Compliance, and Headquarters Product to onboard reliable upstream trading partners and mitigate counterparty risks. Build a multi-upstream order routing management system, establish liquidity management, reconciliation, and settlement processes for both fiat and cryptocurrencies, and continuously enhance client trading experience, reduce transaction costs, and ensure high system availability. Work with Data Science, Business Operations, and Engineering teams to define and monitor key trading performance metrics, and drive system and process improvements. Identify product enhancement opportunities based on user and business feedback, and promote iteration and innovation in liquidity and trading-related functionalities. Cooperate with local business teams and maintain close communication with group headquarters to incorporate industry best practices into the group’s trading capabilities and provide professional support. Requirements 3+ years of experience in trading system products, with a preference for backgrounds in cryptocurrency exchanges, high-frequency trading, or related fields. In-depth knowledge of order book matching and RFQ business logic and risk control mechanisms, familiarity with liquidity pool management and market depth optimization strategies, and experience in designing high-concurrency trading systems. Familiarity with settlement and clearing processes with various counterparties, and hands-on experience in system development or operations. Experience collaborating with cryptocurrency exchanges, liquidity providers, wallets, and custodial service providers. Proven experience in leading cross-departmental projects and driving the implementation of complex product integrations and operational processes. Strong problem-solving skills with the ability to effectively address complex system integration and operational challenges. Excellent communication skills in both Chinese and English, capable of working efficiently with technical and business teams. Self-motivated, results-driven, innovative mindset, and able to thrive in a fast-paced and dynamic environment. Benefits What we offer: Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents 401k Employer Contribution: We match your contributions to help you grow your retirement savings Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.   Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.