Euless Customer Service - Customer Facing Job Listings

Warehouse Delivery Associate63851506303233120

Workable

Warehouse Delivery Associate

Pay range ** $18 - $20 per hour ** Duncanville TX Ewing Outdoor Supply looking for a Delivery Driver to provide excellent customer service at our Duncaville TX branch! The correct new teammate will have a passion for customer service and safety, but also have the ability to hustle and keep up in a fast paced distribution warehouse, where serving our contractors and customers is our priority. This position will have delivery and warehouse responsibilities, so the ability to flex and lift 50-70 lbs. will be required of you. We will be flexing your brain as well, building your skill set and product knowledge to help at the sales counter as you grow. Prior green industry and landscape experience is preferred, but not required, we can teach you. If your are bilingual English/Spanish, that would be preferred, but not a requirement. We will always look for the right team fit. As a green industry leader for over 100 years, family owned Ewing Outdoor Supply prides itself on working hard for our customers, growing our employees and having fun while doing it. If this sounds like an opportunity that interests you, read the full job description provided above to see if you would be a fit for our team, and in our family. **Preferred consideration for** Bilingual (English/Spanish) Responsibilities Go the extra mile to engage customers Greet and direct customers Provide accurate information (e.g. product features, pricing and after-sales services) Answer customers’ questions about specific products/services Conduct price and feature comparisons to facilitate purchasing Cross-sell products Ensure racks are fully stocked Manage returns of merchandise Coordinate with your team to provide excellent customer service (especially during peak times) Inform customers about discounts and special offers Provide customer feedback to the Store Manager Stay up-to-date with new products/services Deliver a wide variety of items to different addresses and through different routes Follow routes and time schedule Load, unload, prepare, inspect and operate a delivery vehicle Ask for feedback on provided services and resolve clients’ complaints Inform customers about new products and services Follow DOT regulations and safety standards Requirements Prior Outdoor Supply Industry Experience Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head. Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle. Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Basic math skills Be able to lift 50-70 pounds Excellent communication skills, capable of building trusting relationships Ability to perform in fast-paced environments Valid driver’s license Excellent organizational and time management skills Good driving record with no traffic violations Bonus Points for the Following* Bilingual (Spanish & English) Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate) Proven work experience as a Customer Service Associate, Sales Associate, or similar role. Knowledge of inventory stocking procedures Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Profit Sharing We have the 4 C’s that make your job a career! Career Development- To invest in your personal and professional growth, we offer a variety of training resources. Compensation- We offer competitive market wages, great benefits, PTO & bonus potential! Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do! Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren’t for you!

Duncanville, TX, USA

$18-20/hour

Customer Service Lead (Dallas, TX)63849630283521121

Workable

Customer Service Lead (Dallas, TX)

Position Summary: The Customer Service Lead acts as a dedicated advocate for both clients and members, delivering a high level of personalized service and acting as the primary channel for external product support, education, and issue resolution. This role requires a proactive approach in building and maintaining relationships with internal and external clients, utilizing technology, expertise, and internal resources to resolve complex issues, educate clients, and ensure an exceptional experience for high-priority and VIP accounts. Working hours for this position are Monday through Friday, 11:00 a.m. - 8:00 p.m. Central Principal Duties & Responsibilities: Client Advocacy & Issue Resolution: Serve as the primary point of contact for high-priority and VIP clients, ensuring exceptional support by addressing complex inquiries and issues promptly. (Advanced) Act as an intermediary to resolve member-related issues, especially where direct communication with clients is needed, by assessing client needs and facilitating effective solutions. (Advanced) Proactively recommend solutions, set realistic expectations, and deliver accurate information to clients regarding their benefits, account navigation, and utilization. (Intermediate) Educate participants on plan features, empowering them to maximize benefits and navigate the platform independently. (Intermediate) Relationship Building & Collaboration: Build and foster strong relationships across the company by collaborating with colleagues in a team-oriented environment, focusing on meeting company, client, and member needs. (Advanced) Act as an Ameriflex ambassador, upholding the organization’s core values and projecting a positive, professional image in all client and member interactions. (Advanced) Collaborate with internal teams to offer solutions, identify process improvement opportunities, and promote best practices for client satisfaction and retention. (Intermediate) Consultative & Analytical Support: Analyze and interpret data specific to VIP accounts, using insights to provide tailored support and identify trends in client needs. (Advanced) Use critical thinking skills to address client issues effectively, applying sound judgment in interpreting and adhering to relevant laws, regulations, and policies. (Advanced) Proactively assess complex client needs and provide consultative support, offering strategic insights to enhance the client experience. (Advanced) Compliance & Documentation: Ensure strict compliance with HIPAA and other regulatory guidelines, maintaining confidentiality in all client interactions and documentation processes. (Advanced) Maintain accurate records of client interactions, documenting resolutions and tracking follow-ups as required to meet company standards for quality and reporting. (Intermediate) Requirements Knowledge, Skills, and Abilities Required: Customer Success & Advocacy Skills: Proven experience in handling complex client inquiries, with an emphasis on consultative support and problem-solving. (Advanced) Ability to proactively recommend solutions and deliver client education tailored to individual needs. (Advanced) Communication & Relationship Management: Exceptional verbal, written, and presentation skills, with the ability to communicate clearly and persuasively across multiple channels (phone, email, chat). (Advanced) Demonstrated skill in building and maintaining strong relationships with clients and internal teams, with a focus on positive client experiences. (Advanced) Technical & Analytical Proficiency: Proficiency in data analysis, with the ability to draw insights and provide solutions based on client account data. (Intermediate) Knowledge of CRM tools and digital communication channels, with a high level of adaptability to new technology and tools. (Intermediate) Organizational & Time Management Skills: Strong multitasking abilities, with the capability to manage multiple priorities in a fast-paced, deadline-driven environment. (Advanced) Ability to manage flexible schedules, with the availability to work Monday-Friday between the hours of 7 a.m. to 8 p.m. CST Credentials & Experience: Associate’s degree or four or more years of professional experience in a related field, with prior experience in benefits management, claims, insurance, or healthcare required. Demonstrated success in customer service or client support roles, with at least 2 years of experience in a high-volume, complex environment. Benefits NOTE: Starting pay for this position is $20.00 per hour BENEFITS Medical Insurance Vision Insurance Dental Insurance 401(k) Matching Flexible Spending Accounts Health Savings Accounts Disability & Life Insurance Employee Assistance Program LegalShield ID Shield Commuter Reimbursement Plan Tuition Reimbursement Bonus Pay ADDITIONAL BENEFITS INCLUDE: Wellable membership Telescope Health (telehealth) through Accresa Intellect (mental health) application Employee engagement activities, including voluntary events, raffles, book club, and more!

Dallas, TX, USA

$20/hour

Service Advisor - Town North Mazda63499801396865122

Workable

Service Advisor - Town North Mazda

Town North Mazda is looking for Service Advisors to join their team - experience is preferred. Snell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated; the Snell family began serving the Dallas community in 1973. The Service Advisor creates an exceptional customer experience while creating customer loyalty. The Service Advisor acts as a liaison between the customer and the service technician. As the Service Advisor your role will include but not be limited to the following: Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Requirements Ability to establish and maintain good relationships with customers and co-workers. Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs. Knowledge of automotive systems in general Ability to review service orders and inspect the vehicle for necessary repairs Knowledge of new models and product improvements, based on technical service bulletins, etc. Knowledge of warranty guidelines and ability to relate them to warranty service repair orders. Ability to communicate well with co-workers and co-workers throughout repair process. Benefits 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid holidays & paid time off Vision insurance Earn vacation hours after 90 days Aggressive Employee Referral Program

Richardson, TX, USA

Negotiable Salary

Client Services Account Representative63499795973891123

Workable

Client Services Account Representative

Join Team FSSI and Become an Employee-Owner! Who We Are: Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S. We are currently looking for an Account Representative to join our Client Services team in Coppell, TX. The Account Representative works directly with their assigned clients, managing the day-to-day tasks to service their projects in a fast-paced technical environment. If you have a passion for serving clients, an aptitude for learning new technical concepts, and strong project coordination skills, this could be the position for you. Why You’ll Love This Role: We Invest in our employees! We provide dedicated training for your success in the role through our FSSI University. Create your success through building strong relationships and managing your client accounts with custom care and expertise. Utilize your creativity in resolving client challenges while providing seamless communication. Hybrid schedule available (after an initial 90-day onsite training period), allowing for 2 remote workdays per week. Your Essential Duties: Client Success: Act as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting and Purchasing. Provide professional care and handling of designated accounts. Project Management: Oversee client implementations, manage daily tasks for accounts, and monitor production workflows. Technical Expertise: Assist clients in understanding print, mail, and online presentment specifications, work with internal teams to troubleshoot technical issues, and create technical documentation to client specification. Data & Reporting: Ensure accurate client billing and generate client reports. Process Improvement: Collaborate with teams to enhance efficiency and deliver top-tier service. Requirements What You Bring: Bachelor’s degree. 1-3 years of experience in account management, client implementation or related industry experience. Strong problem-solving and critical thinking skills. Ability to grasp and explain technical concepts with ease. Excellent business writing and communication skills with a keen attention to detail for professional client communication. Strong organizational and coordination skills to manage multiple tasks, deadlines, and client needs efficiently. Proficiency in Word, Excel, and PowerPoint, Outlook and Teams (project management software experience is a plus!). The description above is a summary of the highlights of the role, a full job description will be provided. Benefits Why Join Us? Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future. Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families. Industry Leadership: FSSI is a technology-driven leader in document services, focused on providing best-in-class services and dedicated to utilizing industry-leading software and equipment. Benefits include: 401(k) & Roth + Employee Stock Ownership Plan Medical, Dental, Vision & Life Insurance Vacation, sick leave and paid holidays – including your birthday! Employee Assistance & Care Programs Additional perks & employee award programs Ready to grow with us? Apply today! FSSI Careers Page Hiring Pay Range (hourly paid): $27.00 - $28.00 an hour

Coppell, TX, USA

$27-28