Ace Truckbox Center Manager / Asst Manager (concord / pleasant hill / martinez)

Overview: The Store Manager’s primary responsibility is to direct the daily retail operations, ensure that customers are receiving quick and courteous service, assign, and oversee the completion of those responsibilities delegated to the various employees. Back-office responsibilities are also an integral part of the Manager’s job duties. The Manager should be a Strong Leader, he or she must also be; Impartial, Objective, Decisive, Multitasked, Motivated, Accountable, Honest, and have excellent communication skills. Requirements: High School or GED equivalent Automotive/truck outfitting knowledge preferred Essential Duties & Responsibilities: Knowledge of all procedures and policies under which the company is operated is required. The following is an outline of responsibilities, which may include only supervision of the task and not actual action. Knowledge of each task is required to effectively oversee it. Include the following. Other duties may be assigned. Customer Service & Basic Requirements: Provide a positive representation of Bill's Ace Hardware/Ace Truckbox Center. Project a friendly outgoing demeanor; work well with customers as well as associates. Possess excellent communication skills. Attention to detail is a must. Ensure all calls and emails are answered promptly, courteously and effectively. Check email daily and throughout the day. Be professional in appearance and actions. Perform all other duties as assigned. Leadership: Manage all aspects of store operations in partnership with General Manager and other counterparts Lead by example; be approachable by all associates and customers. Assist in training of all associates including instructing training classes. Participate in store meetings. Delegation and the ability to properly distribute work is a critical component to this position. Sales: The customer base of the business is largely driven by B2B customers and maintaining, growing, and adding to those relationships is critical to the success of this position and the business as a whole. This includes, but is not limited to: Keeping up consistent, regular, and documenting contact with key customers with regard to ongoing jobs and future business opportunities Maintaining relationships with customers new and old Determining potential customers and reaching out to them in person, via email, or via phone Keeping clear documentation of all relevant sales contacts and outreach We work with many different vendors to fulfill our customers’ needs and to source inventory. This requires attention to detail and the ability to balance and navigate between different vendors and follow ordering procedures in addition to: Work with the General Manager to order product on an as-needed and timeline basis Communicate any merchandising, cost control or sales idea to the General Manager for follow up. Store Operations: Ensure a positive, professional and safe work environment for all associates. Supervise the “general operations” of the entire store. Responsible for opening and closing the store. Help ensure successful Loss Prevention, Safety and Internal Audits. Communicate any operational or managerial issues to the General Manager in a timely manner. Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. Help ensure that weekly price changes and label updates are completed timely and accurately. Inventory & Merchandising: Help ensure forklift operations and receiving is completed in a safe and efficient way. Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely. Assist with maintenance of back stock levels. Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately. Assist with merchandise resets throughout the store. Assist to ensure all signage is current in the store. Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Benefits: Pay rate is $22/hour = approx. $46-50K a year Employer sponsored health, vision, dental insurance Optional life insurance 401k with company match PTO Guaranteed 40 hour work week Ability to shape and grow a business and really affect change!! Physical Demands: Standing, walking, lifting up to 25 lbs, climbing (ladders) About Ace Truckbox Center: Bill’s Ace Truckbox and Accessory Center is a part of the Bill’s Ace Hardware family and was founded in 1981 when we turned a growing area of product from our hardware stores into a stand-alone one-stop shop. Today we are the largest in-stock supplier of Knaack and Weather Guard product on the West Coast as well as all of the most popular and specialty brands in the industry. We serve local and not so local municipalities and their fleets as well as independent tradesmen and individual truck owners. We don’t sell snowboards, we don’t sell car stereos — we stick to what we know — truck, van and jobsite equipment. We strive to be the very best at what we do and help our customers build the vehicle their lifestyles and livelihoods demand. www.acetruckbox.com