Referral Coordinator (Los Angeles)

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: The referral coordinator will provide patient care services under the direction of a licensed health care provider. This includes handling referrals, health follow-ups and coordination services. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Coordinates and manages authorizations for referrals from our primary care providers to outside providers, including to medical specialists and outside facilities for special testing/imaging in a timely manner. • Facilitates and ensures the receipt of consult/specialty notes and test results after a patient has been referred to an outside provider in a timely manner. • Communicates with primary care provider (PCP) to inform of any delays or barriers to patients care. • Serves as clinic liaison to outside agencies and partners. • Communicates with Supervisor when unable to process all referrals or follow-ups to avoid delays. • Involve in all quality improvement and other team projects actively. • Reporting of incoming and outgoing calls logs to the supervisor as needed. • Coordinator and tracking imaging, voicemails and incoming faxes inside and outside facilities. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: High school diploma or GED. Proficient use of Microsoft Office and electronic health records. Knowledge of: • Basic medical terminology and patient care methods, techniques and healthcare background. • Methods and standard procedures for the maintenance of medical records. • Safety policies and safe practices applicable to the work. • Effective communication skills; general computer knowledge. • Knowledgeable with CPT and ICD-9 codes. • Knowledge of insurances, managed care and IPA’s Ability to: • Prioritized work load and maintained an organized work space • Communicate effectively with people of various educational, socio-economic and cultural backgrounds. • Understand and follow written and oral instructions from physicians, mid-level providers and nurses and apply departmental policies, guidelines and protocols applicable to APLA. • Communicate clearly and effectively, both orally and in writing. • Operate a computer and standard business software. • Maintain highly confidential personal and medical information in accordance to HIPAA regulations. • Exercise tact, objectivity, sensitivity and sound judgment in dealing with a variety of people in a variety of sensitive situations. • Establish and maintain effective working relationships with other staff members, patients and others encountered in the course of work. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=190103&clientkey=A5559163F67395E0A2585D2135F98806