Technical Support Engineer

** Looking for candidates located in the Chicago or San Francisco Region. At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States. By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care As a Content Engineer you specialize in Prompt Engineering, No-Code Tooling, and Kibana.  The Content Engineer will play a pivotal role in developing LLM applications, designing prompts and optimize contextual results, and expanding our prompt library to enhance real world use cases. They will develop and refine AI prompts and responses to improve engagement relevance and overall customer experience. The Content Engineer will work closely with cross-functional teams to mange our product roadmap, matching customers’ needs with our product vision. Partner with the product owners and engineering leads to support the end to end vision of the product Collaborate with other content engineers to make decisions around information structure, relationships and strategy Coach other business leads and stakeholders on the values and methods of design thinking to solve user needs and realized business goals while also supporting the product design culture Demonstrate stakeholder management skills, including effectively managing expectations and obtaining agreement on key objectives.   Scale our solutions through component based approaches, leveraging and advancing our design system and refining our delivery process as appropriate.   Support a collaborative, transparent, and high performing team environment by leading with a positive, results oriented attitude that contributes to a culture built on resilience, great communication and mutual respect Use data and experimentation in the design process to deliver intended outcomes Promote open discussions of new ideas, though issues, and contrasting points of view Lead training sessions on GPT & Kibana tools for relevant team members Communicate with engineering on code related roadblocks and following up when deadlines are not met Own and manage the growth of our prompt library, ensuring it meets the evolving needs of our users.   Conduct extensive testing of prompts to evaluate their performance, making data-drive adjustments to enhance accuracy and efficiency.   Manage and refine virtual voice agents to optimize inbound and outbound customer interactions, improving both customer service and sales conversion rates. Utilize Kibana to design and optimize dashboards and visualizations, ensuring they are user-friendly and data-driven Rapidly testing and iterate on GPT prompts and no code tooling to gather user feedback, refine concepts and validate the usability of the product.   Shadow product users and iterate on AI to better fit use cases Advance conversational AI and new functionality to improve our navigation programs Plan and conduct usability testing sessions to gather valuable insights and incorporate user feedback into design iterations Build out GPT prompts across all operational business units Create campaign infrastructure/automation in the PRM Build out new content for new and existing customers across the company Stay up to date with industry trends, best practices and emerging technologies in data visualization and no-code tooling to continually improve our products Requirements Minimum Required Qualifications: Bachelor’s degree in related field (UX/UI design, Interaction Design, HCI, Computer Science) or equivalent experience Proven experience with GPT (or similar AI content generation technologies and Kibana) Strong knowledge of Elasticsearch and its integration with Kibana Ability to communicate complex technical topics clearly and concisely Experience interfacing with customers in a high-capacity and significantly driving the adoption of the product Preferred Qualifications: Experience with other OpenAI products Background in content creation or digital marketing Experience with no-code or low-code platforms is a plus Competencies (Knowledge/Skills/Abilities): Ability to build relationship across the company to effectively design products Strong analytical skills to work evaluate model performance and improve prompt effectiveness Knowledge of data visualization principles and best practices Excellent problem-solving skills and a detail-oriented approach to design Strong communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams.   Ability to scope project timelines and meet appropriate deadlines Creativity, open mindset to drive experimentation and internal R&D Proven ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders, ensuring that customers can effectively leverage advanced product features. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it. Rely Health does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Benefits 401(k) Dental insurance Health insurance Vision insurance Technology reimbursement Paid time off (Vacation, Sick, Holiday) Paid Parental leave Professional development Target Start Date: July 2025 Location: San Francisco Bay Area (In San Francisco Office 2-3 times a week) FLSA Status: Exempt Job Status: Full Time Work Schedule: Monday - Friday with occasional evenings and/or weekends Vehicle Required: No Amount of Travel Required: 5% - Local Area Travel Reports To: Lead, Content Engineer Salary Range: 85,000 to 95,000 DOE

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Saalex Solutions is seeking a Network Administrator with COMSEC Experience in Ridgecrest, CA. Saalex Solutions, a division of Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. We employ a workforce of over 900 at military and NASA installations nationwide and have offices in Washington DC, Lexington Park, MD, Camarillo CA, Rockledge FL, Newport RI, Ridgecrest CA, Corona CA and Keyport WA. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits. Position Type: Full-Time Salary: $90K-$115K (depending on experience) Work Location: Onsite. Essential Functions: We are seeking a skilled Network Engineer with COMSEC (Communications Security) experience to support a mission-critical DoD program. The ideal candidate will have a strong background in network infrastructure, secure communications, and cryptographic key management, with a deep understanding of DoD COMSEC policies and procedures. Network Engineering Design, implement, and maintain secure LAN/WAN architectures. Configure and troubleshoot routers, switches, firewalls, and VPNs. Monitor network performance and ensure high availability and reliability. Maintain network documentation, diagrams, and configuration baselines. COMSEC Operations Manage and safeguard cryptographic keying material using EKMS/KMI systems. Operate and maintain COMSEC equipment (e.g., TACLANE, KG-175, STE). Ensure compliance with NSA and DoD COMSEC policies (e.g., CNSSI 4001, DoDI 8523.01). Conduct periodic COMSEC audits, inventories, and incident reporting. Security & Compliance Implement network security controls in accordance with RMF and STIGs. Collaborate with cybersecurity teams to address vulnerabilities and threats. Support accreditation and certification efforts for classified networks. Other duties as assigned or required. Requirements 5+ years of experience in network engineering. 2+ years of hands-on COMSEC experience. Familiarity with Cisco, Juniper, or similar network platforms. Experience with EKMS/KMI, TACLANE, and other COMSEC devices. Strong understanding of DoD cybersecurity and COMSEC regulations. CompTIA Security+ or CCNA certification required. COMSEC Custodian Certification or equivalent training. Security Clearance: Active Top Secret clearance required. Requirements to obtain a clearance include US Citizenship, security investigation, etc. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Stock Option Plan

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