Technical Support Specialist (Remote) (Medford)

POSITION SUMMARY: This position shares the responsibility of maintaining the multimedia and audiovisual equipment installed in university classrooms and teaching spaces, meeting rooms, office locations, and public presentation venues. This includes preventative maintenance work as scheduled, maintenance of equipment (break/fix) and some installation work as required. This position will also be responsible for videotaping classes or events on campus as scheduled. Some overtime is required in this position, as well as the need to work alternate shifts when needed. RESPONSIBILITIES: Provide technical service and support to classrooms and meeting spaces equipped with AV Media systems Answer phone calls from classroom spaces and provide remote assistance as possible Dispatch to classroom spaces to provide immediate onsite service as required Document service issues and problem resolutions in the service workflow system Accomplish preventative maintenance tasks as assigned, usually twice per year Installation of equipment as needed, Projectors, LCD panels, rack equipment such a, Switchers Some responsibilities associated with configuration of computers in order to project properly, both PC and Mac System Commissioning and Training/Instruction in the use of the MM and AV equipment Perform final testing and commissioning of newly installed systems, including the shared responsibility for developing training materials This position will be responsible for training faculty and staff members on the proper use of the systems installed in classrooms and meeting spaces; this includes projection systems, the use of AV control systems, video conferencing and/or Skype, and some lecture capture. Videographer services and general event support Videotaping services as requested, class lectures, seminars, events during the regular academic day, as well as after hours Timely processing of the video as required to provide the requested format/copies for the customer Set up / take down of equipment in support of events, including Board of Trustees meetings. QUALIFICATIONS: Thorough knowledge of the operation of multimedia and a/v system equipment, including: Projectors and/or LCD panels Room sound systems (Playback and Live Audio) Media playback AV Control systems (AMX and Crestron) Video Switching Good computer skills; configuration settings, extending displays to projector, etc. (Microsoft Windows and MacOS) Ability to analyze and solve complex problems, troubleshooting equipment failures Ability to perform under limited supervision. Independent problem-solving ability is critical Ability to perform in stressful situations while supporting events with several moving pieces Excellent interpersonal, analytical, problem solving, organizational, and communication skills Familiar with the basic use of NLE (Non-Linear Editing) systems; preferably Final Cut Familiar audio systems: mixing consoles (analog and digital); wireless microphones Required: Must have a valid Driver's License and be able to produce a driving record with a minimum of 3 years of driving history in good standing EDUCATION & EXPERIENCE: High School diploma or equivalent Some college or professional trade training in electronics or audiovisual systems preferred 2+ years of technical service responsibilities associated with multimedia and/or a/v systems WORK HOURS: Full-time, non-exempt position Monday - Friday, 11:00 a.m. - 7:30 p.m.; 7.75 hrs./day; 38.75 hrs./week SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)

Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team! As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization. A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies. Requirements KEY RESPONSIBILITIES: Provide technical support via phone, email, and in-person. Troubleshoot hardware/software issues for desktops, laptops, and mobile devices. Assist in setting up new employee workstations and documenting solutions in the ticketing system. Escalate complex issues to senior IT staff. Help with software upgrades, maintain IT equipment inventory, and assist in procurement. Participate in IT projects to enhance operational efficiency and prioritize service tickets. Configure computers, software, and networks; upgrade hardware and remove viruses. Ensure proper backups to prevent data loss and troubleshoot various IT problems. Administer servers, desktop computers, printers, network devices, and perform software deployments. Recommend hardware devices to the sales team and perform other duties as assigned. QUALIFICATIONS: 2+ years of desktop support and remote troubleshooting. Strong technical knowledge of computer systems, mobile devices, and tech products. Familiarity with Windows and macOS, and common software applications. Exceptional teamwork, communication, and customer service skills. Efficient troubleshooting and problem resolution abilities. IT certifications (e.g., CompTIA A+) are desirable. Working knowledge of Microsoft Office tools. Excellent written and verbal communication. High attention to detail and phone etiquette. Experience supporting at least one of the following: AWS cloud services (S3, EC2, VPC) or Microsoft Azure. Windows 2012 Server or newer Active Directory. Troubleshooting enterprise network equipment. VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications). Ubiquiti or Cisco Wi-Fi troubleshooting. Microsoft O365 management and migrations. Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. TRAVEL: The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays. JOB TYPE: Salary, Full-time, Non-exempt HOURS: The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week. JOIN OUR TEAM! If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion! Benefits COMPENSATION: Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Hiring: Overseas warehouse positions available. Requirements: Spanish language skills, forklift operation, computer operation for inventory management, labeling, etc. (open to all genders). Starting wage: $20/hour, overtime paid at 1.5 times the hourly rate, with overtime available every day. Worker's permit required. Location: Chino. Contact phone: 6268005678 9296267666 WeChat ID: zxm6269771733

Seeking a hard working, reliable, and a tech savvy people-person to help users with their day-to-day technical issues. Short-distance travel required. You'll be helping Windows users in-person, via email, and over the phone. Note of Interest: we are not located in Charlotte, NC or Charleston, WV. This is for CHARLESTON, SOUTH CAROLINA. Sorry, no relocation is offered for this position.

We’re looking for an IT Operations Manager to own and scale our IT function. This is a hands-on role today: you’ll manage devices, support employees, maintain on-prem equipment, and build out the internal cloud infrastructure that powers our business. As the company grows, you’ll take on a more strategic role — setting the IT roadmap, managing vendors, and building an IT team. You’ll collaborate closely with our Cloud/SecOps team: aligning on security, integrations, and shared infrastructure, while owning the operations, employee-facing cloud systems, and support side of IT. Responsibilities Lead IT operations: endpoint management, device lifecycle, and vendor management. Be hands-on with support: onboarding, troubleshooting, tickets, and escalations. Manage on-prem hardware, office networking, and SaaS tooling. Design and implement internal cloud infrastructure for IT operations (e.g., SSO/IdP, MDM, IAM, automation, SaaS integrations). Support implementation of IT processes such as MFA, SSO, endpoint management, logging, and patch management. Improve reliability and efficiency of internal systems, with a focus on employee productivity. Collaborate with the Cloud/SecOps team on infrastructure integrations, identity management, and compliance readiness. Evaluate, select, and manage IT vendors (hardware, SaaS, MDM, networking). Document IT workflows and continuously improve processes for scale. Support compliance readiness and security audits by aligning IT operations with organizational policies and compliance frameworks. Anticipate future needs: prepare for IT team growth, design scalable processes, and eventually mentor/manage IT staff. Requirements 6+ years in IT or infrastructure roles, with at least 2 years of ownership or leadership experience. Strong hands-on experience with device management, networking, and internal cloud systems (AWS/GCP/Azure for IAM, automation, SaaS integrations). Proven success implementing IT processes and internal tooling in a growing organization. Excellent communication skills — able to set direction, influence stakeholders, and work cross-functionally. Comfortable being hands-on today while preparing to take on a more strategic leadership role as we scale. Familiarity with regulated, compliance-driven environments (e.g., CMMC, SOC 2, ISO 27001, NIST) and experience supporting compliance initiatives is a plus. Benefits Health Care Plan (Medical, Dental & Vision). 401k with 5% matching. Paid Time Off (Uncapped Vacation, plus Sick & Public Holidays). Flexible hybrid work arrangement. Relocation assistance for qualifying employees.

Join Our Team – Electronics Repair Technician Needed Love fixing tech and solving problems? We’re a local shop looking for a hands-on Electronics Repair Technician who’s ready to dive into repairs on phones, laptops, and desktop computers. (PC and Mac). What You’ll Do Work on phones, laptops, and desktops, diagnosing issues and making repairs Chat with customers to explain problems and solutions (no tech snobbery, just real talk) Keep your repair station neat and help track parts and tools Work side-by-side with a friendly crew who loves tech as much as you do What We’re Looking For Previous experience fixing phones, laptops, and desktops. (Both PC and Mac) You know your way around hardware swaps, troubleshooting, and software fixes Solid focus and attention to detail Friendly and reliable attitude Greet customers, take phone calls, track inventory and other duties may be required Bonus Points Game console repair experience? Awesome, but not required Soldering skills? Definitely helpful, but not a deal-breaker Job Details Part-time: 25–30 hours/week, with room for extra hours depending on workload. Extra hours could potentially be required. Pay: $19–$23/hour, based on experience Location: Bellingham, WA Ready to join an independent local repair shop that loves what they do? Send us your resume, cover letter and a quick blurb about your favorite repair project. (put RESUME & COVER LETTER and [your name] in the subject line) We’d love to meet you!