SAP ABAP/HANA Technical Expert

The Technical Support Specialist will interact with website events and customer issues in an intuitive, problem-solving manner. You will be responsible for monitoring the availability of 24/7 applications and responding to alerts by either resolving issues or escalating them to the appropriate level in real-time. Expertise is needed to support mobile devices as well as desktops and laptops. We are looking to fill 1 full-time employee for our 3rd shift, and you will be on-call 1 weekend per month, which will accrue PTO. This position requires a tech-savvy person who can predict potential issues and is looking for a career opportunity that is challenging. You will be working with a large team that is responsible for architecting, building, testing, and supporting the site. You may be involved in assisting with some of these efforts. PA state government or other government experience is helpful. This position is associated with a long-term contract with excellent career-building opportunities. This is a work-from-home position. Must be dependable with a proven ability to work without direct supervision. You must reside in the United States. Laptop & communication tools will be provided. Requirements · Website monitoring includes analyzing notifications and alerts for escalation, supporting real-time and scheduled events, and ensuring all automated communications are distributed without error. · Provide support communications for customer issues. · Interface with team leadership to understand daily / weekly roles and responsibilities and provide status updates on all activities daily. · Performs quality assurance (testing) procedures to ensure error-free working products and applications. · Evaluation and analysis of digital program performance and preparation of standardized analytical reports for internal and external purposes. Job Requirements: · Ability to handle multiple tasks with changing priorities. · Ability to work in a fast-paced, deadline-oriented environment. · Shift schedule will be non-traditional working hours, including one weekend a month. · Ability to work independently to complete required tasks without direct support or supervision. · Understands basic user experience/information architecture. · Understanding of website technologies (HTML, CSS, JavaScript). · Content Management System (CMS) Experience preferred. · Ability to think critically to solve problems on the fly. · Strong analytical, prioritizing, interpersonal, problem-solving skills. A clear criminal background is necessary. U.S. permanent residency is required. Benefits 401(k) Dental insurance Health insurance Paid time off Retirement plan Vision insurance STD/LTD Accidental Dismemberment

Teguar is a leading provider of cutting-edge industrial and medical computer solutions that are specifically designed to provide reliable performance in the most demanding environments and applications. Founded in 2010, we are a fast-growing Inc 5000 company and we believe in excellence in the quality of our products, the quality of our customer service and the quality of our team. We are seeking an experienced Product Manager to lead our fastest - growing Medical market segment. This role will drive the adoption of Teguar's advanced computing hardware in cutting-edge medical applications. SUMMARY: The Product Manager will help customers bring their product visions to life by ensuring Teguar solutions are closely aligned with their needs by understanding each market's needs, owning the product roadmap, and ensuring successful delivery of solutions. DUTIES AND RESPONSIBILITIES: Product Ownership: Gain a deep understanding of current products: performance, customer feedback, challenges, and opportunities. Get hands-on with hardware and software to build technical credibility and documentation. Roadmap & Strategy: Develop and maintain a product roadmap that reflects customer needs, industry shifts, supplier base & availability. Anticipate when to launch new products and when to sunset aging ones. Position products against the competitive landscape to maximize value and differentiation. Influence vendors and internal design projects to bring product to market to address gaps you identify. Create a product vision that brings elegant and rugged products to our customers and excites vendors to align behind our design concepts and bring them to reality. Onboard new partners/vendors if needed to achieve your product vision. Communication & Influence Communicate product plans, requirements, and roadmaps clearly to internal teams and external stakeholders such as customers and vendors. Represent Teguar at key customer meetings, international trade shows , and industry events. Comfortable creating marketing content and able to stay informed on industry specific lingo and tone. Sales Engineering & Support Works closely with sales to gather customer requirements and determine product fit. Communicate information and concepts to customers at their level of technical understanding. Successfully guide customers to mutually beneficial outcomes for them and for us. Be comfortable running critical meetings with customers on technical topics independently. Team Empowerment Share learnings, mentor peers, and foster collaboration within the entire company. Act as a knowledge resource to Product Specialists and Application engineers, developing their product expertise and enabling them to effectively support sales and customers. Directly manage a team within your verticals and assign tasks effectively to all in the department. Market & Financial Analysis Analyze market data and customer input to guide product decisions. Weigh multiple factors and provide sound judgement on when to lower margins to win deals or succeed in a new market/sector. Fully accountable for the profitability of assigned product lines. QUALIFICATIONS: Bachelor's Degree from four-year college or university and 6 years' relevant experience; or a minimum 9 years of experience in lieu of education, or an equivalent combination of education and experience. Requirements Experience in the medical industry or direct knowledge of medical electrical safety testing (IEC 60601-1-2). Direct experience leading and launching new technical products in a B2B market. Prior experience communicating with global Vendors a must. Knowledge of some of the latest technology used in computers such as display & touchscreen technology, wireless, common input/outputs, CPU, Storage, Memory A true passion for learning about and leveraging new technology Prior experience leading a team is a plus. Benefits 401K matching HRA (Health Reimbursement Account) covers medical, dental and vision expenses Gym membership Paid Holidays and PTO days Birthday PTO and Volunteer Day Culture Committee Program Employee Referral Bonus Program Modern office work environment with free drinks and snacks