Operations Center Technician - Sabey Data Centers (Quincy)

To be considered for this role please submit your application through the following link: https://careers2-anothersource.icims.com/jobs/102091/operations-center-technician---sabey-data-centers/job?mode=job&iis=Job+Board+or+Association&iisn=Craigslist Another Source’s client, Sabey Data Centers, is recruiting an Operations Center Technician to join their team on-site in Quincy, WA.    Shift Schedule: Thursday-Saturday and every other Wednesday, 8pm-8am        Who is Sabey Data Centers?   Sabey Data Centers is a premier multi-tenant data center provider, setting the standard for operational excellence, efficiency, and sustained uptime. With over 20 years of expertise and three million square feet of mission-critical space, Sabey is the largest privately-owned data center owner and operator in the United States. Their cutting-edge facilities—located in Seattle, WA; East Wenatchee, WA; Quincy, WA; New York, NY; Ashburn, VA; and Austin, TX, with a new location coming soon in Umatilla, OR—support top-tier financial institutions, technology giants, media powerhouses, and healthcare leaders, delivering unparalleled reliability, security, and scalability. By prioritizing sustainability and innovation, Sabey Data Centers continues to shape the digital infrastructure of the future.      SDC is one of the few companies in the industry that both builds and operates its own facilities, giving employees a unique end-to-end view of the data center world. We foster a culture where people who are humble, hungry, and smart are truly valued, supported, and promoted from within. Sabey is deeply committed to being a responsible community partner, returning unused energy to grids and collaborating with local utilities for sustainable impact. While competitors may offer higher salaries, few can match Sabey’s positive culture, purpose-driven mission, and long-term career growth opportunities.    About the role:  The Operations Center Technician supports both customer needs and data center operations in a 24/7 environment, requiring flexibility to work various shifts. This role delivers remote hands support with prompt, clear communication and also provides backup to Sabey’s Operations Centers on the East and West Coasts. Reporting to the Operations Center Supervisor or Assistant Operations Manager, the technician is part of the Operations Services team within Sabey Data Center Operations.    The anticipated yearly salary range for this position is: $47,786 - $69,289 annually based on experience.     What you will be doing:   Performing customer remote services, including:  Executing remote hands services as requested by customers  Communicating with customers in a timely manner  Managing and documenting customer requests  Providing customer reports as needed  Supporting Operations Center functions, including:  Utilizing monitoring applications and ticketing systems to support customers and data center operations teams  Interacting responsively with operations teams for customer notifications  Continuously observing and monitoring data center systems  Conducting triage and delivering Level 1 support for trouble calls  Monitoring maintenance activities and issuing notifications  Supporting various data center projects  Developing and maintaining operational processes and procedures  Following documented processes and procedures, while suggesting improvements  Embodying Sabey’s core values  Ensuring the Operations Center meets or exceeds established goals and objectives  Identifying and driving opportunities for the Operations Center to deliver additional services to internal and external customers  Performing other duties as assigned    Essential Functions:  Interfacing with technology and operating a computer  Working independently with minimal instruction  Interacting with all levels of Sabey employees and business partners, building and maintaining strong professional relationships  Lifting up to 80 pounds and operating a variety of hand and power tools  Working flexible support hours, including overtime, nights, and weekends    Minimum Qualifications:   High School Diploma or GED   Some background in Information Technology (IT)  Ability to prioritize and multi-task in a fast-paced environment, without compromising quality of work    Ability to demonstrate strong problem solving and critical thinking skills   Advanced knowledge of the English language – excellent verbal and written communication skills with the ability to collaborate and communicate effectively with all levels of Sabey employees and business partners   Strong time management and organizational skills     Proficiency with Microsoft Suite– Word, Excel, PowerPoint, Outlook, Teams, etc.   Must be detail oriented with the ability to maintain a strong focus on attention to detail   Ability to learn other software and systems, including customer relationship management software.   Must be committed to continuous learning and growing within the organization    Sabey’s investment in YOU:       Sabey is committed to building an enduring, next-generation company that values and invests in the success of its team members. Through SabeyLife, a holistic well-being initiative, Sabey provides the resources, benefits, and support to help employees thrive both professionally and personally.   SabeyLife includes:     Comprehensive Benefits: Sabey covers 100% of employee-only premiums for the base high-deductible medical and PPO dental plans, contributes up to $2,000 annually to an HSA, and provides onsite gym access and free parking at most locations.   Time to Recharge: Employees receive up to 5 weeks of PTO based on tenure, plus 10 paid holidays and the flexibility to carry over unused PTO into the new year.   Financial Wellness: Sabey offers a competitive, matched 401(K) retirement plan to support long-term financial security.   Growth & Development: Employees have access to professional and personal development programs, including:   Thought Patterns for High Performance: A mindset training program focused on optimizing productivity, resilience, and goal achievement.   Everything DiSC: A workplace communication and personality assessment that helps employees improve teamwork, collaboration, and leadership effectiveness.   Built to Last: A development framework centered on creating sustainable success, fostering innovation, and reinforcing a strong organizational culture.   Sabey believes that investing in employees' well-being, growth, and success strengthens the organization and the communities it serves.     Learn more about Sabey and their organization here: http://6126385.hs-sites.com/sabey-jobs     Sabey Corporation and its subsidiaries, including Sabey Data Centers and Sabey Construction, are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, veteran status, disability status, or other protected classes.      Another Source works with their clients, on a retained project basis. As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us.         If you need further assistance and/or accommodation to apply, please contact the Sabey Human Resources Department at (206) 277-5248 or by email at maria.arceo@sabey.com.