Spa Guest Service Agent (Lahaina)

Job Overview We are seeking a dedicated and personable Guest Service Sales associate to join our team in providing exceptional hospitality and guest relations at our Spa. The ideal candidate will create customized guest treatments and experiences for our guests with an overriding emphasis for exceptional customer service. Ensuring that every guest feels welcomed and valued throughout there stay. This role is pivotal in creating memorable experiences for our guests and involves various responsibilities at the front desk. Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out processes. Provide information about hotel services, amenities, and local attractions to enhance guest experience. Handle guest inquiries, requests, and complaints promptly and professionally, ensuring satisfaction. Maintain accurate records of guest information and reservations using spa software. Process payments and manage billing inquiries efficiently. Guest interaction both in spa and various other areas on property Assist in promotional initiatives, including preparing collateral, setting up displays, and supporting marketing events to boost awareness and sales. Uphold high standards of cleanliness and organization at the front desk area. Compensation $20 per hour base pay Commission opportunities available based on achieving individual and team sales goals Requirements Previous experience in sales, hospitality or customer service is preferred. experience in commission plus hourly preferred Exceptional problem-solving skills with a friendly demeanor under pressure. A commitment to providing outstanding service in a fast-paced environment. Attention to detail and the ability to multitask effectively. * Join us in creating unforgettable experiences for our guests while advancing your career in the hospitality industry! Job Types: Full-time, Part-time Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance