Guest Service Representative - substitute

Do you have a passion for making people smile? Love providing outstanding customer service? Enjoy meeting new people? If so, we have an opportunity for you! The Club Receptionist, aka “Director of First Impressions,” is responsible for greeting, supporting, and ensuring members are checked into the club with a smile! This individual will be the first point of contact for members and is responsible for partnering with multiple departments to ensure members' concerns are handled in a timely manner. Pay Rate: $18.00 per hour Part-time Schedule: Monday: 4:45am-1:15pm Friday: 4:45am-1:15pm Sunday: 1:00-9:00pm Job Responsibilities: Welcome all individuals into the club; assist members, guests and vendors as needed Monitoring and carrying out accurate check-in procedures for all members, guests, and employees. Exhibit excellent customer service skills at all times Complete job duties at times multitasking Maintain a clean and organized workspace for the reception associates Re-route calls and alert various departments on visitors and guests Handle difficult situations in a calm manner while remaining professional Communicate effectively with team members and management Requirements Must be authorized to work in the USA. We use E-Verify Similar experience preferred Great communication skills with the ability to handle difficult situations Must be available to work various shifts (early mornings, late evenings, and weekends) Must be able to work well in a team setting Great organizational and time management skills The physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching and bending Benefits Time Off & Retirement Paid Time Off 401(k) with company match up to 3% Value Sharing (Profit sharing) Holiday Bonus Paid Parental Leave Health & Wellness: Comprehensive health, vision, and dental insurance HSA and FSA enrollment options Short- & Long-Term Disability options Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage Long-Term Care options: Coverage up to 50% of annual income Accident and Critical Illness Insurance EAP (Employee Assistance Program) Pet Insurance through MetLife Employee Perks: Free workout privileges Employee discounts in the Pro Shop, Spa & Salon services and in the Market Parking and transit benefits (pre-tax deduction) Access to Tickets at Work discounts Tuition reimbursement Diversity, Inclusion, and Belonging Matters: East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds. East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

*Please respond to this job ad by email only* The Garden of Eden Arboretum and Botanical Garden is hiring an enthusiastic and customer service oriented Gate Attendant to welcome hundreds of daily visitors to our family owned and operated Botanical Garden and Arboretum. Please visit our website (www.mauigardenofeden.com) if you are unfamiliar with our attraction. This position consists of sharing key points (repetitive spiel) about our botanical garden experience and accepting payment for admission. Knowledge of the island (and botanical species), particularly highlights of the Road to Hana, is helpful in answering additional questions visitors may have. Handling high volume with poise, strong cash handling skills, and a love for all people is required. Additional duties include inspecting and cleaning the park's visitor center, restroom facilities, and gate hut after each shift. This position requires standing for long periods, walking, bending, reaching and lifting up to 40 pounds. During the busy season this position is very demanding and requires 110%. Prospective applicants must be proficient with mental math, detail oriented, extremely patient with guests, and go above and beyond, each shift. This position is best suited for someone that works well independently, and is self aware in keeping guest interactions concise. Applicable work experience includes any job in the hospitality field or sales including tour guide, server/bartender or customer service agent. If you have an interest in this position please email a resume and a cover letter describing why you think you would be a good fit as a Gate Attendant and what your current availability is. Resumes along with three professional references are required. Applicants who respond without a resume or cover letter will not be considered. Applicants should be prepared for an extensive background check. Candidates must be fluent in English and have strong communication skills. (There may be additional positions/work available so please elaborate on your work experience/skillset.) The scheduled shift begins at The Garden of Eden (10600 Hana Hwy Haiku HI 96708) at 7:30am and concludes when cleaning duties (roughly 30 mins) are completed at the end of day. Must have valid, reliable, and insured transportation out to our location (Mile Marker 10.5, HWY 360 Road to Hana | Roughly 45mins from Paia, 25 mins past Twin Falls.) Our Garden is open 8am-4pm daily- you will be solely responsible for working with guests throughout that time span. **Hours extend to 5pm during the summer** (3-4 months and then resume to 8am-4pm in the Fall. Same day rate). *If you are a parent with a child in school, you would need to have someone available to pick up your child as the gate attendant is not able to leave during the day as we do not have additional covers on property. Compensation: $275 Day Rate (Cash payout day-of, after taxes/withholdings= $240 cash take home based on a flat rate withholding | Pay stubs emailed weekly, W2 Employee Position) This is a part time position- no fringe benefits, including health insurance, paid vacation, or any other employee benefit for part-time employees will be provided. We are looking for candidates who have availability on Tuesdays and Thursdays, and the flexibility to occasionally fill in on other days. This position could be one or two days/shifts per week. (We're open everyday including holidays- if you're scheduled for a particular day of the week, you'd be responsible for that day each week/month, including holidays.) Ideally the right job candidate will live in Haiku, Paia, or Makawao. (Close proximity) We’re looking for a high performing individual who is seeking a long term position. A minimum of eight years of applicable work experience is required. This can be a very demanding position during the busy season/ first half of the day, so it is important that you enjoy working with people and can keep calm under pressure. It is a beautiful open air working environment with reasonable scheduling flexibility. Dress code: Aloha (floral) print/ vibrant colored business casual, modest and refined appearance. Employees must always present a clean professional appearance. No hats, beanies, or loud brands/logos. Modest floral dresses/blouses for a woman, and an aloha shirt and solid colored shorts for a man. *It is important to wear comfortable footwear as you’re on your feet for long periods of time. Mosquitos can be an issue for some- dress accordingly. Temperatures shift depending upon the seasons. Applicants must be authorized to work in the US, with valid I-9 acceptable documentation. TO APPLY: Please submit the following by email only, no phone calls, or drop in's: (You will not be considered for the position if you do not submit what is asked for below.) - Professional resume stating education and professional experience with three professional references (Name, Contact Number, and Business they’re associated with/their position) - Cover letter describing why you think you would be a good fit as a Gate Attendant, and how your previous work experience has prepared you for a position like this. Please describe your present work, availability, and long term plans. Please discuss how long you've lived on Maui and whether you live on the North shore or have plans to relocate. Include whether you've been to the Garden of Eden before, and the scope of your knowledge of native and indigenous plant species in Hawai'i. - Please state whether you have first aid CPR training. We would prefer someone who is purpose driven and passionate about our property and the experience that we are providing to our guests. Someone who is genuinely interested, cares, and values being part of our small business family run operation. A seasoned professional that will keep their personal life separate from work. Someone who is flexible and open to remaining productive and providing value when business is slow- an example of down time tasks while staffing the gate booth: cleaning, restocking, painting signs, typing documents, researching/providing feedback on creative projects geared towards improving the guest experience. (This has especially come up with the pandemic and post fires, in which the gate attendant had significantly more down time due to reduced visitors on the road.) ***Please respond to this ad only, only after reading the entire job description. We kindly request that you do not call or drop in regarding this position. Please limit your emails to no more than two emails, unless contacted for further information. Mahalo for your understanding and for respecting our hiring process.*** Mahalo for your interest! We have an excellent team and we are looking for one more dynamic individual to join us! We will contact you if you are selected for an interview.

About Circles Culture:   The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect, and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.   Position Overview:   Circles is seeking individuals who are truly passionate about hospitality. This position is tailor-made for those who thrive on interacting with others and delivering exceptional customer service. Join our Greet Hub team, conveniently situated at our client's stunning office space in the Tyson's Corner area. We highly encourage polished, sociable, well-organized, and tech-savvy individuals who can provide top-notch customer service and genuinely embrace the hospitality culture to apply! If you like everything about working in hotels and hospitality except the hours, this is the perfect role for you!   *This position is eligible for a sign-on bonus of $1000.00 after successful completion of 90-days of employment!* We are currently seeking an individual who is interested and available Monday through Friday from 5:30am - 2:00pm M-F, no nights or weekends! Must have your own reliable vehicle to report to your scheduled shift at 5:30AM. Compensation is hourly, starting at $19 per hour. Requirements Job Responsibilities:    Have a true passion for helping people through the services we provide and making a positive difference in the lives of the people you interact with day to day. You will perform services such as:  Provide uncompromising service to employees by arranging personal and convenience services;  Issue facility access cards to employees, assist with scheduling meeting rooms, assist administration or other departments on various tasks;  Perform general information research on products and services;  Research and assist with personal travel, gift recommendations, event planning, household service requests;  Assist with booking travel services including car and hotel suggestions and make reservations;  Assist with coordinating relationships with local vendors to promote additional onsite services for employees such as, dry cleaning, auto detailing and massage therapy;  Hit monthly targeted goals assigned by the manager;  Accountable for entering all documented data daily in the Circles record tracking system  Promote meaningful relationships through engaging and informed conversation with employees via face-to-face interaction, phone, and email;  Maintain a general understanding of events occurring in the building and local area;  Respond to employee requests in a professional, courteous, and timely manner, without exception;  Collaborate on innovative ideas and initiatives with team members and your manager;  Able to adapt to schedule changes as needed to ensure appropriate staffing of desk;  Consistently provide best in class customer service in a fast paced, structured environment;  Handling facilities requests;  Greeting vendors/employees;  Helping with set-up and breakdown of event registration tables;  Ordering/delivering personal celebratory catering; and  Ensuring common space cleanliness.  Requirements  Manage and prioritize multiple tasks daily  Must have 2-3 years of hospitality or related experience  Excellent written and oral communication skills  Ability to adhere to schedule  Active listening  Desire for continuous learning  Flexibility to adapt to changing tasks/priorities  Reliable transportation  Proficient in Microsoft Word and PowerPoint    Benefits Medical, dental, vision insurance starting the first day of the month after hire Long-term and short-term disability insurance paid for by Circles 401k with match Life insurance paid for by Circles Generous PTO policy - Accrue up to 15 days during your first year Paid holidays One paid day off per year to volunteer Access to discount programs Four-week paid sabbatical every five years HSA/FSA account eligibility Access to Employee Assistance Program Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities

  Shop and deliver on a flexible schedule AND earn additional income!Be a household hero with Instacart.   FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make people’s day.  Shoppers make it all happen—sign up now to help create a world where everyone has access to the food they love.  As a full-service shopper, you’ll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. It’s that simple. What you get as a shopper: Start earning quickly on a flexible schedule* Weekly pay with the option of instant cashout Potential to earn tips Special earnings promotions Basic requirements: 18+ years old (21+ to deliver alcohol) Eligible to work in the United States Consistent access to a vehicle and a recent smartphone  Additional information: Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job. Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law. Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances. Review the Independent Contractor Agreement here  *Subject to availability of batches in your area.  

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: Answer incoming calls and respond to customer’s requests Ability to work in a fast paced environment. Book appointments for members with a high degree of data accuracy Maintain excellent written and verbal communication skills on a consistent basis Identify and escalate issues to supervisors Responsible for adapting to fast changing guidelines with customers Informs clients by explaining procedures; answering questions; providing information Maintains and improves quality results by adhering to standards and guidelines Requirements General Requirements: High school graduate or G.E.D. Minimum of one year experience in an inbound/outbound call center or retail environment is preferred Excellent oral and written communication skills Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously Ability to type at least 25 words per minute is preferred Experience in providing exceptional customer service and maintaining established quality requirements Must be able to pass a background check Performance Requirements (**MUST READ**): Average Talk Time: Less than 4 minutes per call while resolving customer issues. Call Conversion Ratio: Require a 60%+ lead to call ratio. Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner. Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences. QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly. Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment. Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations. Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch. Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed. Benefits Opportunity to continue working from home in our post-pandemic workplace Retention bonus at both the 6 month and 1 year mark Eligible for Medical, Dental, and Vision after 60 days of continuous employment $15,000 Life Insurance (Company Paid) 401K plan eligibility after 1 year of service w/company match of up to 4% Paid Time Off - Earn 10 days per year after 90-day probationary period Monthly Incentive Bonus Plan (up to $300) Weekly/monthly gift card drawings/contests for meeting goals Career learning and development programs Casual dress code Salary: $14.50/hour Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

  Shop and deliver on a flexible schedule AND earn additional income!Be a household hero with Instacart.   FULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make people’s day.  Shoppers make it all happen—sign up now to help create a world where everyone has access to the food they love.  As a full-service shopper, you’ll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. It’s that simple. What you get as a shopper: Start earning quickly on a flexible schedule* Weekly pay with the option of instant cashout Potential to earn tips Special earnings promotions Basic requirements: 18+ years old (21+ to deliver alcohol) Eligible to work in the United States Consistent access to a vehicle and a recent smartphone  Additional information: Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job. Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law. Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances. Review the Independent Contractor Agreement here  *Subject to availability of batches in your area.